2949 N George Bush Fwy, Garland, TX 75040
Not resolved
2.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
4 comments

There is no associates to help in the store at all. Some departments have only one person covering three departments. Then you have to wait over several minutes up to 45 minutes to have a product that they have in their topstock area then find someone who can drive equipment and the I can see the poor associate getting frustrated with his own company but it looks like customer service has been getting really bad at the Garland location.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

Preferred solution: customerservice.

Lowes Pros: Store.

Lowes Cons: Service.

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Anonymous
#1687381

I disagree that local means good service, has anyone tried to get estimates without having to beg them to come out. And since they are small they do not always seem to care about service either. What is happening is we have generations of the “you owe me” and “I should not have to do that it is outside my job description” people in the workforce that just do not understand that the customer is the reason for your job not the reason for your problems

Anonymous
#1680195

For me Lowes is the best last 14 years I shopped at Lowe's three times a week customer service and every Department excellent if there's a bad day mr. Paul thank you for your expect and care for customers

Anonymous
#1674161

You are shopping at a big box discount store. Why are you expecting good service?

If you want good service shop a local hardware store like Ace, local lumber yards or plumbing suppliers.

Yes, you will pay a little more but someone needs to pay the salespeople that you don't see at Lowes. The choice is clearly yours, low price and no service or pay a little more and get the service you want.

Anonymous
#1687498
@Anonymous

I agree with you 100%. I would much rather pay a little more and get better service.