Not resolved
1.0
Details
Customer service
Staff
1 comment

I'm a builder and a couple weeks ago purchased two Pella windows and ordered grilles for the windows at an additional cost. Yesterday I picked up the grilles and found out they were the wrong size.

I went to the window and door dept and talked with Charles a real *** that should not be working with the public. Charles blamed me for the mistake. Fact is when I purchased the windows they ordered the grilles in their system. I'm at a point now on another house and needed a quote for 43 windows, three french doors and many interior doors.

This sale would of n=been over $50,000

Charles was such a sub par sales person that I did not even let him bid on my new project.

Advise everyone to stay away for Charles. A total waste of time and space.

Product or Service Mentioned: Lowes Sales Representative.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1252939

Builder....like Bob....? Can you fix it?