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Customer service
1 comment

I'm a builder and a couple weeks ago purchased two Pella windows and ordered grilles for the windows at an additional cost. Yesterday I picked up the grilles and found out they were the wrong size.

I went to the window and door dept and talked with Charles a real *** that should not be working with the public. Charles blamed me for the mistake. Fact is when I purchased the windows they ordered the grilles in their system. I'm at a point now on another house and needed a quote for 43 windows, three french doors and many interior doors.

This sale would of n=been over $50,000

Charles was such a sub par sales person that I did not even let him bid on my new project.

Advise everyone to stay away for Charles. A total waste of time and space.

Product or Service Mentioned: Lowes Sales Representative.

Reason of review: Poor customer service.

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#1252939 Bob....? Can you fix it?