This past weekend on Saturday 8/11/11 I visited the Lowe's store at 20 International Drive South in Flanders, NJ 07836. I wanted to purchase a new garage door, and told an associate my door was 9 feet wide and they showed me an Amarr door model 500 (#101073 9 x 7) (steel with insulation).
They told me this was a standard size, which I was led to believe would work fine. I purchased the door for $314.00, and brought it home and began installation. When getting to the top section I realized my door was taller than my garage opening. I altered the door's panel to make it fit.
It fits but doesn't work right. After some research I found out that I should have ordered a 6 foot 6 inch door that has 2 middle 18" panels. I was told I can't return the door because I altered the 1 panel. So now I am trying to order these 2 18 inch panels.
Neither Amarr will talk with me, they say I need to deal with Lowes who I bought it from. When I called Lowe's in Flanders again, they said I can't order just 2 18" panels, that in fact I had to special order an entire new door (no return for original door).
After a full week after submitting this complaint, they have not resolved my issue. I am stuck with a useless garage door.
Product or Service Mentioned: Lowes Installation.
Monetary Loss: $310.