My three year old Whirlpool refrigerator not under warranty ceased cooling and commenced to make an unending loud noise. Lowe's referred me to Houlka Appliance in Houlka, MS as their recommended repair service.
Months later the business remained inept and unresponsive as our two conditions, cooling and noice, grewe worse. Waiting on a part for weeks they said, yet when repaired by a competent service a part was not required. Lowe's should screen their recommended repair services better and this business should be avoided.
This will terrible experience will determine where I shop and purchase in the future. WWE
Product or Service Mentioned: Houlka Appliance Refrigerator Repair.
Reason of review: Poor customer service.
Preferred solution: Simply to inform Lowe's of its service providers.
Lowes Pros: 5 percent discount on charge purchases.
Lowes Cons: Service referral.