5252 Salem Ave, Trotwood, OH 45426, USA
Not resolved
1.0
Details
Warranty
0 comments

I had Lowe's quote LVT in one room (currently has carpet) and two bathrooms (both have linoleum).Lowe's contractor came out, took measurements, went through the scope of work, and provided us with a quote.

SIX WEEKS later the product finally came in, the install was scheduled, installer showed up and within 10 minutes said the floor was not level. This is unacceptable. I paid for Lowe's to send out a qualified contractor, signed a contract, now Lowe's will not honor the contract. I have spoken to numerous Lowe's employees, trying to get resolution, and NO ONE returns my calls.

I have since contacted a contractor that I know personally, and he leveled my floor, took him approximately 2 hours. he said that he believes that Lowe's just did not want to do the work, that my floor was very level, just a little compound needed in a couple of areas. Lowe's still has my money, has not returned my call since my last message (3 weeks ago). I think it's the old bait and switch routine, I bought the product yet they refuse to install due to being held liable for the warranty.

Now I have no warranty, which is the reason why I contracted with Lowe's to begin with. I am not only extremely angry, but now more disappointed that Lowe's NEVER returned my calls, even after promising they would.

Unbelievably poor customer service.I'm wondering how many other people have encountered the same issue....class action lawsuit comes to mind.

Review about: Installation.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

Had an Experience with Lowes?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Lowes - Horrible Service Lowes "Started kitchen remodel project with Lowes in Mooresville and received horrible service. Never received calls back without calling multiple times. Job was never finished and we had to finish it..." Read more Lowes - BOUGHT NEW LAWN MOWER that WAS NOT NEW Lowes " I bought a riding lwan mower yesterday at LOWES in Tullahoma ( 37388) and THOUGHT I was buying a NEW mower and when I get it home,it won`t even..." Read more Lowes - Kitchen remodel  & design Lowes " Almost 3 months ago this hellacious process started. The tear out and install should have taken a month at most. I have drawers that hit the handles of opposing..." Read more Lowes - Lowe’s installed the fence incorrectly which voided warranty Lowes "Lowe's installed my Fiberon WoodShades fence with a 20 year warranty.5 years later (2016) the fence composite covering is cracking and peeling..." Read more Snapfish - Trauma re printing of photo book Snapfish "oh, God . It was an art project involving 12 portraits of people. I had worked with them for a year. The book , I had spent quite a long..." Read more Outdoors RV Timber Ridge 250RDS  not the quality you expect. Outdoors Rv "I to have had many issues with my trailer. We purchased a 2015 Timber Ridge the summer of 2016. I also feel ORV misrepresents their product. Initial quality and construction..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more