Not resolved

Another "Do Not Use Lowe's Extended Warranty Plan" complaint because Lowe' refuses to honor it. I have been trying to have my Samsung front load washer repaired since last JULY.

La Mesa, CA Appliance has been to my house numerous times and cannot repair it. La Mesa Appliance told me more than once to "bolt the washer to the floor", which voids the warranty. I am still in the process of getting this resolved. Lowe's must not pay fair market appliance repair because their vendors (La Mesa Appliance) treat the customers/consumers horribly.

I am just beginning my process of the paper trail. I will be contacting the BBB, Lowe's Corp.

Office, etc.

Product or Service Mentioned: Lowes Warranty.

Company wrote 0 private or public responses to the review from Jan 13, 2009.
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Tampa, Florida, United States #699260

I am having the same problem only they are telling me they are not going to honor the contract due to where they conveniently put the serial number sticker. They put it on the inside of the door where it was wet and rubbed by the door.

The only sticker out of several that has any wear at all! I refuse to buy from Lowes again.


I have to agree. Still trying to get a replacement burner for a Fridgaire stove since Nov 2009.

First company said "stove was grease issue and will not resolve". Hah, stove was clean. Grease was on serial tag down below. Second Jan 2010 company say ordering part.

Nothing yet and Lowe's EWP has been less than helpful. :(


I would call the number on the bottom of your receipt. Its a complaint/compliment hotline for lowes that sends you to corporate office. The complaint is taking then sent back to the Lowes store that sold you the appliance, they have a timeline to resolve your issue and send it back to corporate.

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