I have shopped at Lowe's rather than other hardware stores for many years. My satisfaction with Lowe's has diminished over the last few years for many reasons, but today they lost a good customer.
In the middle of a project today my staple gun died. I went online to see if Lowe's had a specific electric stapler in stock at the closest Lowe's (Bluffton, SC), and they did. So I drove 10 miles to the store and bought the stapler. When I got home and started to open the package, I noticed the blister pack had been opened before and resealed with clear packing tape. It was obviously a return that had been repackaged and returned to the new stock. When I opened the package and plugged the gun into a receptacle, It did not work. It also had no instructions or warranty information.
So I had to drive another 10 miles (each way) to get a replacement. This obviously was not a large purchase, but it speaks volumes about the way Lowe's conducts their business. People who return merchandise do it for a reason, usually because it is defective. Lowe's knows that, yet they try to resell returned goods as new.
So even though this was only a $30 item, how do I know that big ticket items that are returned are not handled the same way? We are planning on buying all new appliances this winter. You can be sure I won't be buying them at Lowe's.
Product or Service Mentioned: Staple Gun.
Reason of review: Return, Exchange or Cancellation Policy.