2 comments

I bought a brand new washer and dryer from Lowes AND purchased their warranty service. What a nightmare!

They hired some third rate contractor to come when after only 2 months my washer started acting funny. This guy shows up in a beat up Honda Accord with a tool belt on-and cant fix it-GO FIGURE! THEN-they say 3-5 business days for a part, I call after 3 business days of not hearing from them and they say another 7-10 business days. I called Lowe's to complain and all they said was "we can put in a request to expedite the part order-it may or may not get granted-and that request will take 2-3 business days.

So, here I am with a almost new washer-a warranty service from Lowes purchased-and I have to do without a washer for 2 weeks????

Ridiculous! Don't waste your money or time-you would be better off to get someone to fix a non-warrantied machine off of Craigslist!

Monetary Loss: $600.

Company wrote 0 public responses to the review from Dec 05, 2012.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#579233

If the washer is only 2 months old it is the manufacturer of the appliance that is providing the warranty service. You should be upset with them, not Lowes.

Most manufacturers contract with local repair shops to do their warranty work.

GE is the only appliance manufacturer that has their own network of factory repair shops. Unfortunately most people don't take the time to find out who will be doing the service work if their appliance should need repair when they are making the purchase.

Anonymous
to check your warranty Cedar Rapids, Iowa, United States #628434

Wrong! Lowes sells the products and sells the warrantees!

They are responsible for the products and protecting their customers from problems like this! Have you ever read the receipt from a major appliance from Lowe's? It says that a "factory certified repairman" will service their appliances.

So don't give that ***! Lowes is so confident of their repair people, they better start standing behind their warrantees and making sure the repair people are confident!

You May Also Like