Richardson, Texas
Not resolved

Update by user May 27, 2011

My blinds were finally installed after much frustration and stress. They look lovely but I will never use Lowe\'s again for anything that needs installation.

Update by user Apr 28, 2011

Update 4-27-2011

Last night I went in to sign the contract and pay for the blinds.

Once again they could not find our information. My husband and I stood in the store for 1 1/2 hours while 4 people tried to find our info. Finally an assistant manager located it on their *** computer system. Most of the information was wrong including the code for the blinds I wanted and they had someone\'s name entered for our address and phone number that I don\'t even know. All this information had to be re-entered for a third time.

I wanted to walk out after 20 minutes of this but my husband was upset because they would not give us back our $35 we paid a week before to have the contractor come out to measure.

I must say the assistant manager was really nice and I could tell he was as frustrated as we were. I hope the rest of this goes smoothly but I have very little faith now. I know one thing, I will never order anything ever again from Lowe\'s that needs installation.

Update by user Apr 26, 2011

Twenty minutes after contacting a supervisor at Lowe\'s, I was contacted by the company who does the contract work for them- measuring blinds etc. I was given a song and dance story about how I had the same first name as another customer and how dispatch got mixed up and sent someone to her home instead of mine.

I just want to say that I don\'t believe all the fault falls on Lowe\'s in this instance, but maybe they should try and get a more reliable contractor for window coverings!

Someone is on their way to my home now as I type this.

Original review posted by user Apr 26, 2011

I ordered window blinds and was told within 2 days someone would call me to come in and measure the windows, no one called, so 5 days later I went into the store because no one would answer the phone in the window covering dept at the store. They then made a few calls and said someone would call me to arrange an appointment.

Today I took the morning off work as someone was suppose to be here at 11am to measure the windows, it's now 2 hours later and no one has shown up or called me.

I just spoke to a supervisor who is suppose to find out why their contractor did not show up.

I am cancelling my order, this is very unprofessional and not right that somone takes time off work expecting someone to show up for an appointment and doesn't! BAD BAD BAD Lowe's!

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I agree with what you wrote, I think there is the possibilty of so many different people involved in one order that there is a greater chance of an error being made.

Someone finally came out to measure my windows, about an hour after that I got a call from the gal at Lowe's telling me they couldn't find my order on their computer, that another girl had entered it and they just couldn't find it, so I had to give them the info all over again.

I'm really not happy with this whole experience, and unfortunately I am not able to do this type of job myself (disabled) so I thought by going to one of the BIG stores they would have people qualified and professional, I guess I thought wrong.

I just hope when the blinds arrive that everything goes smoothly and they send someone that knows how to properly install them.


I feel for you. Lowe's are the middle man when it come to installation of their products.

Staff schedules are rotated so it's hard to contact the same person that helped you when you came into the store. Basically, you go to the store and give your information to a sales person and he then takes your information (which will be faxed to the installer), charges you a measure fee and tells you that the installer will call you within 48 hours. Now, it's this person's responsibility to give this information to the installation department or fax it him/herself. This person could forget to do this and due to a rotating schedule, he/she could be off the next day or two.

Also, the installer may not be 100% up to par. Really, I would choose this to be do it yourself project or deal directly with an installer.

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