4/16 (wed): ordered a job for replacing 2 windows at Lowe's
4/28 (mon): got a call from Lowe's saying the windows were in and was told installer will call me within 48 hrs
4/30 (wed): 48 hrs had passed but no call !!
5/1 (thurs): called Lowe's and told them nobody called
5/2 (fri): installer finally calls after 96 hrs and after two calls to Lowe's, installer tells me he would call back Monday to set up a date
5/5 (mon): installer never calls !!
5/7 (wed) installer finally calls at 8:30am to schedule install date for Wed (5/14), does not mention time so asked him and was told between 9 and 9:30am
5/14 (wed...today) installer does not come and does not even call, so called Lowe's and was told Lowe's will call the installer and that installer will get in touch with me, instead of installer calling me his wife calls and tells me installer was backed-up and will take some more days for install, called Lowe's manager to cancel the install and was told he would credit back the charges to my card.
Conclusion: this installer named Dennis should not work for Lowe's, he does not understand what customer service is, when all his excuses runs out he uses his wife to tell me more excuses
Post Script: store manager named Matt was helpful, offered me discount for another try, so I requested the window installation again....hope it will work this time around with a different installer....if not I will be back here to tell you all about it
Product or Service Mentioned: Lowes Installation.