Product: Lowes 20 Dollar Off Coupon Clear all filters (2 of 2 reviews match)
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Lowes in Huntington Beach, California - Deceptive coupons

3.1
Details
I received a coupon from Lowe’s for $20 off if you spend over $100. I tried to order an item online for $170 but it would not take the coupon. I went to the store and the employees tried to use the coupon but they couldn’t use it either. They told me to order it online and I could pick it up at the store and pay for it and then I could use the coupon, but when I try to order it online it wouldn’t let me pick it up at the store. It was sent directly to my house. I took the receipt to the store and show them, several employees tried different ways to apply the $20 discount. Finally after many attempts one of the employees came back and said the coupon cannot be used for online orders. In large print it said “$20 off if you spend over $100.” In very fine print it said not used for online orders. I had to use a magnifying glass for the fine print. I could’ve gone to Home Depot and picked up the item that day but it was a little cheaper at Lowe’s in with a $20 discount I thought that would be a good deal. If Lowe’s carries an item that I can purchase someplace else for more money, I will buy it someplace else. If I can’t find an item someplace else or online then I’ll go to Lowe’s.
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3 comments
Anonymous
#1539952

ALWAYS read fine print on any coupon you get. no matter where it's for.

Anonymous
#1535631

Specifically says cannot be used online. Nothing they can do about that.

Anonymous
#1529259

Sounds like you need to go the eye doctor.

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Review
#1316265 Review #1316265 is a subjective opinion of poster.
Product
Lowes 20 Dollar Off Coupon
Cons
  • Deceptive advertising
Reason of review
Pricing issue
Loss
$20
Preferred solution
Lowe’s will be last on my places to buy list.
Tags
  • Miss Leading Offers

Lowes in Waipahu, Hawaii - Underhanded trickery

1.0
Details
I was asked for my email when I purchased an item so the they could send me promos (or so I thought). I received an email for $20 Off your next $100 purchase. I took the coupon down to my local Lowe's and they said they don't honor that type of coupon. So, who would have sent me the coupon? I was tricked into going to Lowe's and spending 100 dollars instead of to the cheaper and more variety selection of Home Depot. I was humiliated in front of other customers like a criminal making my own coupons!? What's wrong with them? I asked to see the manager and the same thing. I know its not the customer service you get in Wal-Mart but they shouldn't have been so snobby.
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Review
#1085774 Review #1085774 is a subjective opinion of poster.
Product
Lowes 20 Dollar Off Coupon
Cons
  • Rude customer service associate
  • I feel cheated
  • Manager could care less
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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