I just purchased my first home and went to Lowes in Meriden, CT on Sunday at approximately 6 pm. I chose paint colors from their paint wall and ordered paint to be picked up first thing the next morning.
When I arrived at the store the next morning I was told the store had been closed and denied entry. I was directed to another Lowes. I drove to the other Lowes and proceeded to the paint counter to explain my situation. I was then told by the man behind the counter that I would have to wait 15 mins before he could help me as I was "not a priority." I wandered around for the 15 mins and then went back to the counter.
I gave the man the paint swatches from the Lowes wall in Meriden and asked that he make the colors in a gallon. I also had the sample size jars of the paint with me and the color codes on them. He proceeded to mix the first gallon and when it was showed to me it was not even close to the color I chose. The man sighed but agreed it was not the color.
He told me he had to help the other customers and then could try my paint again. So I was again sent away for 15 mins to wander the store. I found a manager and explained my situation and my concern with the situation I was presented with. He assured me they would take care of it and led me back to the paint counter.
The man then attempted to mix my paint, which I remind you is a Valspar Lowes paint color. Again the color does not even come close to the swatch or the sample. At this point the man tells me they will have to do a custom color match through the computer and that once again I need to go away and come back in twenty minutes this time. I once again agreed as I needed the paint because the painters were already at my house waiting on me to bring the paint.
The man tried a third time to make the paint which once again did not come out correct. At this point the man told me I was being "difficult" and that it was close and I should just "deal with it." To this the woman behind me stood up and told the man the color was not even close and that I was not being "difficult." At this point I went to the customer service desk and again asked to speak to the manager. He came back out and told me the man at the paint counter was a master and he was the only one who could do it so that was obviously the best color I could get. They were not at all helpful and at this point it had been almost 4 hours since my Lowes ordeal began at the first Lowes store.
I was so upset that I walked out of the store and found a Home Depot. I explained my situation and in 10 minutes I had my paint prefectly matched and was on my way!!!!!!
I will forever be a Home Depot customer after this experience!!! AVOIDS LOWES at all cost!!!!!!!