Toronto, Ontario
1 comment

Lowes failed to honor an online purchase agreement (sale) paid by credit card.

I attempted to complete the purchase of an advertised product from the October 24/14 flyer, both in person in the Toronto (2649) store where my AMex photo ID was denied, and after numorous emails a bait and switch tactic was employed to change the agreement terms, refuse the agreed delivery, and charge more money.

Robert Niblock, CEO Lowe's Companies Inc; Sylvain Prud'homme, President Canada; Taryn Wusterbarth, Customer Service Director, Canada; Derek Briggs, Toronto Store Manager; and most representatives, in my opinion, all choose to bully a valued cutomer by denying customer respect and refusing to provide a formal response.

The Canadian Red Cross defines one form of bullying as "ignoring" the victim.

In my opinion, this passive agressive behavior is a 'top to buttom' LOWES policy, from CEO to Store Manager, in dealing with critical customers.

In my opinion, this treatment is employed to annoy, antagonize, and abuse customers.

Product or Service Mentioned: Lowes Credit Card.

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Anonymous
#936212

lowes will do you wrong if you are a SMALL CONTRACTER LOOK OUT