Product: Lowes Air Conditioner Installation Clear all filters (2 of 2 reviews match)
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Lowes in Edwardsville, Pennsylvania - $8000.00 Heating/AC Not Happy!

Lowes - $8000.00 Heating/AC Not Happy!
Lowes - $8000.00 Heating/AC Not Happy!
Heating/AC unit installed by Monk's through Lowe's contract about 10/14. AC worked fine in beginning but now runs almost continuously without providing much in the way of cooling. Takes all day to bring temp down to 74 and seems to run slower, less efficient at night. Called Monk's last year and they just paid no attention whatever to complaint. No call back, no service. Lowe's just passes the buck to Monk's so it looks like a vicious circle. Also don't think much of heat pump base they built. Pictures are of the base of heat pump outside house. They (Monk's) had a problem in the beginning of installation which they fixed but service after, in my opinion, was sadly lacking!Sad
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2 comments
Anonymous
#1490806

Chances are very good that the original installer doesn't work for Lowe's anymore and is not responsible for it. The box stores go through installers like crazy because the installers eventually figure out that they are making about half as much money working through the box stores as they would if they weren't. They actually end up making about 40% of what they could because the box stores end up taking the rest for themselves.

Machele
#1490343

Your solution is to have a local plumbing and heating firm take a look at it. That's the bottom line.

I learned long ago to NOT have anything done thru a big box store like Home Depot, Lowe's, etc. because you know nothing about the contractors they hire and, as in your situation everyone denies responsibility for poor work.

Best always to hire a local company that is in business for itself and relies on doing good work in order to stay in business. As around if you need to in order to find a good HVAC company.

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Review
#1267297 Review #1267297 is a subjective opinion of poster.
Service
Lowes Air Conditioner Installation
Reason of review
Bad quality
Loss
$7966
Preferred solution
Let the company propose a solution

Terrible, Lowes puts a 72 hour installation guarenteed sign on a/c and NO follow through on advertised guarentee.

2 weeks ago went to Lowes on Pine Island Road, North Fort Myers, Fl, looked at a 10 btu window a/c, sign in lime green on top of all window a/c's said Guarenteed 72 hour installation. Spoke to sales person, and he called Manager. Manager said "take that down." We got a picture of my husband on cell phone standing next to said Guarentee. Sales person said I will have Manager call you on Monday, NO CALL. Following Saturday went to same Lowes to confront Sales person, who was not on. Same lime green sign on top of all window a/c's once again. Bought 10 btu window a/c, set up and paid for 72 hour guarenteed installation. Told we would be called on Monday. NO CALL. On Tuesday 4th of July received a phone call that the installer was on vacation, and it would be the 19th of July to get installed. Called today, and was told Lowes can't help that the installer is on vacation. (They only have one) and continue to keep a sign up saying within 72 hours. Someone dropped the ball with NO follow thru !
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1 comment
Anonymous
#1347911

Yeah this is BS. Contact your state attorney general's office and report this to them.

Review
#1070481 Review #1070481 is a subjective opinion of poster.
Service
Lowes Air Conditioner Installation
Cons
  • Poor customer service
  • False advertising
  • Do not seem to know what is going on or care
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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