I purchased a GE washer and dryer from Lowes a year and a half ago. My warrenty was out in one year.
One day while washing a load of cloths my washing machine just stopped working. After calling a service company (A GE certified company) to my home, I was told that I needed a motor and a trans. The service company also informed me that the model of machine i have has had problems since it came on the market, he said he has replaced hundreds himself. I was pissed, just like the service man said, there is no way that GE does not know that there is a problem.
Did they send out a recall and make it right for the consumer? NO, they did not. The two parts I need cost more than I paid for the machine. So I called GE customer relations and told them how I felt in so many words, they did offer to pay for the parts but not for labor.
If i had the machine for 5 or more years then ok but only a year and a half i should not have to pay for anything. I also called Lowes because they sold me this product and they also no there is a problem.
Why would u sell your customer a bad product?