I purchased a washer and dryer on February 3, 2011. The appliances were delivered satisfactorily EXCEPT for the fact that I have NEVER heard of purchasing an appliance which the seller can NOT INSTALL!!
Lowes informed me AFTER the dryer was delivered and it became clear that the dryer needed to be vented out the side, that they could not install the dryer exhaust kit (WHICH LOWES SELL) or hook up the side vent kit (WHICH LOWES SELL) to the dryer (WHICH LOWES SOLD). I am VERY upset about this. I called the store and could not even get the name of a vendor to do the work. An applicance which is not hooked up is a worthless to a 60 year old single female, who can not move, lift it or otherwise address installation issues and LOWES should make it clear BEFORE taking your money that you will be left high and dry to figure out what to do with the expensive hunk if metal you have purchased from them.
I spoke with an assistant manager at Lowes who told me you dont install and Maytag (the manufacturer) doesnt install, PERIOD. . . end of discussion.
This is scrap. I will not be buying any more appliances from LOWES. I purchased the washer and dryer on February 3rd. I did not find an appliance company willing to install appliances they did not sell until Monday, March 21st.
. . . almost two months!!!
at a cost of $200.
I am not happy with LOWES services. I want to other customers aware of this mess.
Product or Service Mentioned: Lowes Installation.
Monetary Loss: $200.