Hoboken, New Jersey
Not resolved
1 comment

Average size bath remodel - should be fairly simple. Nope - Nothing short of a fiasco and a nightmare.

You're fed a bill of goods about how Lowe's stands behind their products and customers. They really do not. They are trained to say "I fully understand how you feel" and "I apologize for any inconvenience". But if they never cure the problems, these are empty words spoken by robots.

They trip over themselves trying to manage a project. Their subcontractors have no time management skills; supposed General Contractor, no where to be found. No oversight at project. Problems arise that they refuse to address in an email.

If it's not in writing - it doesn't have to happen. Bullied into rushing to finish the job, rather than fixing the mistakes they caused. It is just plain awful the way these people conduct themselves.

Do yourself a favor - so a lot of research, find a professional contractor, and steer clear of these very unprofessional and disingenuous people.

Product or Service Mentioned: Lowes Bathroom Remodeling.

Reason of review: Poor customer service.

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Anonymous
#1494883

The same happened to me!