Product: Lowes Bathroom Remodeling Clear all filters (20 of 20 reviews match)
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Lowes - Incompetent, late

2.7
Details
We used Lowe's in Hilliard (Mill Run) for a bathroom remodel and it was a nightmare. It took 3 1/2 months for an 8' x 8' bath. They only showed up a few hours each week and they sent unskilled laborers out to to do trade jobs. I had to watch them like a hawk for fear of them screwing something up and having to re-do it. You have to pay 100% up front, so you have no leverage if something goes wrong or if they are late. Do not, I repeat, do not consider them for any work.
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Author
Location
Norwich, Ohio
Service
Lowes Bathroom Remodeling
Cons
  • Quality of contractors
Reason of review
Bad quality
Preferred solution
Price reduction
Review #1562216 is a subjective opinion of poster.
0 comments
3.5
Details
I want to start by saying that the end result of our remodeling job with Lowes was beautiful. Unfortunately, I do not feel we received the level of customer service or value that I normally expect from Lowes. The bid that we received from Lowes was substantially higher...
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Author
Location
Garland, Texas
Service
Lowes Bathroom Remodeling
Pros
  • Final result was very nice
Cons
  • Customer service experience was terrible
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction
Review #1464690 is a subjective opinion of poster.
2 comments
2.6
Details
Made an appointment for bathroom remodel. Designer emailed and said she wanted to introduce self. I was impressed. She said that their procedure has changed and that the first visit would be at the clients home instead of the store. The interior designer showed up as...
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Anonymous
#1629524

Consider yourself lucky that they ended the program before your project got started. Otherwise you would have really been stuck in a nightmare. My advice would be DON’T go to ...

Author
Location
Hillsboro, Oregon
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue
Review #1445978 is a subjective opinion of poster.
2 comments
1.6
Details
My worst experience working with Lowe’s and their contractors to remodel a bathroom. Theresa: Lowe’s Sales/Interior Design Mark: Lowe’s Central Installation Manager Jimmy: Lowe’s Store Manager Chris: UHS General Contracting My wife and I stopped at Lowe’s Polaris store...
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Anonymous
#1626108

I wouldn’t go to Home Depot either. They are just as bad, if not worse.

Author
Location
Columbus, Ohio
Service
Lowes Bathroom Remodeling
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #1371321 is a subjective opinion of poster.
2 comments
1.3
Details
The sub contractor they assigned to my master bathroom project had horrible work ethic, installed materials incorrectly according to industry standards and they still have yet to give me a credit back for the work improperly done. They wanted to come “correct” the...
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Anonymous
#1560412

We had the same experience it was a 3-month horror story not only bad installation and service unethical. They operate in a fraudulent manner they substitute cheaper products ...

Author
Location
Norcross, Georgia
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
Loss
$12000
Preferred solution
Full refund
Tags
Review #1352643 is a subjective opinion of poster.
0 comments

Lowes - Bathroom remodel

2.8
Details
Took over twice as long as they said it wound. Project never finished on their part. Awful work. No communication. They want the money up front but don’t care much after they receive it. The experience was definitely a lesson learned.
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Author
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
Review #1304236 is a subjective opinion of poster.
0 comments
1.3
Details
Doing big bathroom removal to big shower and replacing everything in master bathroom. First objective of project to purchase double sink bathroom vanity. Lowe’s suggest I have there people come out and do measurements and installation. They contract it with Progressive...
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Author
Location
Garner, North Carolina
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue
Review #1292189 is a subjective opinion of poster.
6 comments
2.5
Details
Lowes - Nightmare of Disaster
Lowes - Nightmare of Disaster
I'm writing the review to warn others to never use Lowes on remodeling jobs of any sort. The nightmare began when we first signed our contract with them on January 3, 2018. We went through the inside sales department. The job began with the saleswoman walking us down...
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Anonymous
#1488053

I will have to call bullpoop . as much as i don't like lowes the fact remains they do only use background approved people . i know this because i work there and all my people ...

Author
Location
Owasso, Oklahoma
Service
Lowes Bathroom Remodeling
Pros
  • Extended credit
Cons
  • Dont care about you once they have your money
  • That they do not care about about customers once paid
Reason of review
Bad quality
Loss
$12400
Preferred solution
I want an independent contractor, Tony Stewart, to step in and tear out the pitiful shower and re-build it at Lowes cost. This shower has cost me a fortune and it's not up to ADA code.
Review #1253702 is a subjective opinion of poster.
0 comments

Lowes - Another pissed customer !!!!

1.1
Details
Bath remodel took over two months in stead of the projected three weeks. Damaged a wall they refuse to fix. Did not do a final walk thru with me to see if I was satisfied so I did not sign off on the project , yet they closed it out anyway.
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Author
Service
Lowes Bathroom Remodeling
Reason of review
Damaged or defective
Review #1178155 is a subjective opinion of poster.
2 comments
1.3
Details
Lowes started our bathroom remodel after we spent weeks with their decorator. They started and then left the project after my husband made an inappropriate comment. They left all material and wrote off our account. We owed $15,000.00 and they wrote it off rather than...
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Anonymous
#1532760

We are the middle of a bathroom remodel. All I can say, is dont do it...

Author
Location
Ogden, Utah
Service
Lowes Bathroom Remodeling
Reason of review
Poor customer service
Review #1145692 is a subjective opinion of poster.