Product: Lowes Bathroom Remodeling Rating: 1 Star Clear all filters (8 of 21 reviews match)
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1.0
Details
My remodel of 2 1/2 baths was scheduled to take from November 20th to February 8th. A lengthily timeline but we were assured they "usually" finish ahead of schedule. It took to July 3rd before I unfortunately signed off under the assumption I would get a refund of 50%...
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Review
#1656515 Review #1656515 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Project managementscheduling
Reason of review
Project oversght
Loss
$7000
Preferred solution
Price reduction
Tags
  • Customer Service Failure
  • Bad Installation Services
1.3
Details

Update by user Sep 11, 2018

This is my opinion and my personal experience and I have evidence to back up my claims. Lowe’s did provide a good installer for my bathroom counter install but even the process of going through Lowe’s to do this was very frustrating due to little if no call backs when...

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2 comments
Anonymous
#1560412

We had the same experience it was a 3-month horror story not only bad installation and service unethical. They operate in a fraudulent manner they substitute cheaper products they send a handyman instead of general contractor and that's just the beginning of the problems we had we're out $4,500 right now. Our experience was out of Union City Tennessee and their installation Department they give you the run-around every time you have a complaint that someone else you have to talk to I talked to at least seven people that never returned phone calls answer emails or address these problems.

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Review
#1352643 Review #1352643 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
Loss
$12000
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Lowes Does not Care About Customer
  • lowes failure
  • Bathroom Remodel
  • Lowes Customer Service
  • Unprofesonalism
  • Lowe s Corporate
  • lowes bathroom installation
1.3
Details
Doing big bathroom removal to big shower and replacing everything in master bathroom. First objective of project to purchase double sink bathroom vanity. Lowe’s suggest I have there people come out and do measurements and installation. They contract it with Progressive...
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Review
#1292189 Review #1292189 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue

Lowes - Another pissed customer !!!!

1.1
Details
Bath remodel took over two months in stead of the projected three weeks. Damaged a wall they refuse to fix. Did not do a final walk thru with me to see if I was satisfied so I did not sign off on the project , yet they closed it out anyway.
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Review
#1178155 Review #1178155 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Damaged or defective
1.3
Details
Lowes started our bathroom remodel after we spent weeks with their decorator. They started and then left the project after my husband made an inappropriate comment. They left all material and wrote off our account. We owed $15,000.00 and they wrote it off rather than...
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2 comments
Anonymous
#1532760

We are the middle of a bathroom remodel. All I can say, is dont do it...

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Review
#1145692 Review #1145692 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Poor customer service
Featured
1.0
Details
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
I paid over $8000 to have Lowes renovate my bathroom. I had to pay in advance! They promised everything--"I'd love my bathroom, it would be done fast, everyone loves them....", but delivered almost nothing. They did the demo and the toilet supply line leaked for 9 days.
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10 comments
Anonymous
#1494881

Run the other way!!! I was swindled out of $27,000 for a small bathroom remodeling.

Instead of 3 weeks it took 5 months. The workers (James Stewart co.) ruined my new new jacuzzi tub while installing the tiles around it. I could go on an on.

I have learned my lesson! Never again!

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Review
#1035068 Review #1035068 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
Loss
$8000
Preferred solution
Full refund
1.3
Details
I like the other customers contracted a bathroom improvement from Lowe's. The date this project started was in January 2016 and April was the finishing date. Well it is May 2 and my bathroom has mixed matched cabinet doors and fronts despite the fact I payed for...
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Review
#839906 Review #839906 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue
Resolved
1.0
Details
Lowe's Howell NJ contracted for bathroom redo at $18000.Contractor was Premier Design Concept Jackson NJ. It was poorly planned by Lowe's, poorly project managed and poorly executed by all of Premier Design's workman, e.g. plumber put faucets on backwards, electrician...
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1 comment
Anonymous
#1173111

I'm having the same problem - same location, but different subcontractors through Lowe's. No time management skills, no follow up, no communication, poor planning and scheduling.

Mine is a simple remodel. Wish I had read your review first. I too have gone to Lowe's corporate and the store manager. Thus far, the paying customer has been wrong in their eyes.

I have little faith that they will act accordingly, professionally, and do the right thing.

I do hope I am wrong; time will tell.

Review
#700609 Review #700609 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Poor service poorly planning and poor execution
Reason of review
Bad quality
Loss
$6000
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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