Product: Lowes Bathroom Remodeling Rating: 1 Star Clear all filters (8 of 21 reviews match)
Filter by rating
filters
Product:
Rating:
1.0
Details
My remodel of 2 1/2 baths was scheduled to take from November 20th to February 8th. A lengthily timeline but we were assured they "usually" finish ahead of schedule. It took to July 3rd before I unfortunately signed off under the assumption I would get a refund of 50%...
View full review
Review
#1656515 Review #1656515 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Project managementscheduling
Reason of review
Project oversght
Loss
$7000
Preferred solution
Price reduction
Tags
  • Customer Service Failure
  • Bad Installation Services

Lowes in Norcross, Georgia - Lowe’s performed faulty bathroom installation

1.3
Details

Update by user Sep 11, 2018

This is my opinion and my personal experience and I have evidence to back up my claims. Lowe’s did provide a good installer for my bathroom counter install but even the process of going through Lowe’s to do this was very frustrating due to little if no call backs when trying to gather information on my project, not sending needed information in a timely manner, and not being upfront about realistic time frames of project completion. Lowe’s executive office did look into my project but has not rectified my situation to my satisfaction as of yet.

Original review posted by user Sep 11, 2018

I have had a horrible experience with Lowe’s. Worst decision of my life and I wish I had somehow known to avoid them. The sub contractor they assigned to my master bathroom project had horrible work ethic, installed materials incorrectly according to industry standards and they still have yet to give me a credit back for the work improperly done. They wanted to come “correct” the issues but this was the last straw with my project and there was no way I could take the risk again after experiencing such incompetence and I professionalism. I am a very patient and flexible person and this has been the worst experience of my life. Still not resolved and I have experienced emotional abuse by stall tactics and even Lowe’s executive staff that has chosen not to rectify this situation properly. I will never recommend Lowe’s to anyone and will never use them again. There are no words to describe how upset, frustrated and angry I am with how they have treated me and handled a mistake that they should’ve taken full responsibility of.
View full review
2 comments
Anonymous
#1560412

We had the same experience it was a 3-month horror story not only bad installation and service unethical. They operate in a fraudulent manner they substitute cheaper products they send a handyman instead of general contractor and that's just the beginning of the problems we had we're out $4,500 right now. Our experience was out of Union City Tennessee and their installation Department they give you the run-around every time you have a complaint that someone else you have to talk to I talked to at least seven people that never returned phone calls answer emails or address these problems.

Anonymous
#1558406

You expected Rolls Royce service from a Chevy dealership. Why would you have such high expectations from a discount home improvement center?

View more comments (1)
Review
#1352643 Review #1352643 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
Loss
$12000
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Lowes Does not Care About Customer
  • lowes failure
  • Bathroom Remodel
  • Lowes Customer Service
  • Unprofesonalism
  • Lowe s Corporate
  • lowes bathroom installation

Lowes in Garner, North Carolina - Bathroom remodeling

1.3
Details
Doing big bathroom removal to big shower and replacing everything in master bathroom. First objective of project to purchase double sink bathroom vanity. Lowe’s suggest I have there people come out and do measurements and installation. They contract it with Progressive Remodeling. It took them 42 days to get measurements to Lowe’s. Progressive and Lowe’s both did not care about resolving issue. Still no vanity and my contractor is scheduled to do work in 10 days on remodeling of pulling out tub and shower. Had to take 2 days off work because neither one of them would say we lost measurements. Will find another place to purchase vanity, toilet, bathroom mirrors, flooring and misc item somewhere else. They was trying to get remodeling job for bathroom. Glad I Did Not Choose THEM for COMPLETE REMODELING! They used to be my 1 stop and shop for everything. No longer maybe I need to give Home Depot a chance
View full review
Review
#1292189 Review #1292189 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue

Lowes - Another pissed customer !!!!

1.1
Details
Bath remodel took over two months in stead of the projected three weeks. Damaged a wall they refuse to fix. Did not do a final walk thru with me to see if I was satisfied so I did not sign off on the project , yet they closed it out anyway.
View full review
Review
#1178155 Review #1178155 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Damaged or defective

Lowes in Ogden, Utah - Bathroom Remodel

1.3
Details
Lowes started our bathroom remodel after we spent weeks with their decorator. They started and then left the project after my husband made an inappropriate comment. They left all material and wrote off our account. We owed $15,000.00 and they wrote it off rather than finishing the project. I wouldn't recommend Lowes for anything. What ***.
View full review
2 comments
Anonymous
#1532760

We are the middle of a bathroom remodel. All I can say, is dont do it...

Anonymous
#1402961

The contractors working on your home are human beings too. They shouldn't be expected to work for people that can't appreciate that fact.

You state that your husband caused the problem by making an inappropriate comment to them. Would you want to work for someone that can't treat you properly and makes inappropriate comments to you?

They did what you would have done and quit. You should be blaming your husband for not being able to keep his mouth shut.

View more comments (1)
Review
#1145692 Review #1145692 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Poor customer service
1.0
Details
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
I paid over $8000 to have Lowes renovate my bathroom. I had to pay in advance! They promised everything--"I'd love my bathroom, it would be done fast, everyone loves them....", but delivered almost nothing. They did the demo and the toilet supply line leaked for 9 days.
View full review
11 comments
Anonymous
#1494881

Run the other way!!! I was swindled out of $27,000 for a small bathroom remodeling.

Instead of 3 weeks it took 5 months. The workers (James Stewart co.) ruined my new new jacuzzi tub while installing the tiles around it. I could go on an on.

I have learned my lesson! Never again!

View more comments
Featured
Review
#1035068 Review #1035068 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
Loss
$8000
Preferred solution
Full refund

Lowes Bathroom Remodeling Review from Somerville, Tennessee

1.3
Details
I like the other customers contracted a bathroom improvement from Lowe's. The date this project started was in January 2016 and April was the finishing date. Well it is May 2 and my bathroom has mixed matched cabinet doors and fronts despite the fact I payed for custom built cabinets. Shower and tub plumbing is still not complete. Glass shower is not installed and something as simple as painting has not yet been done. I don't know when this project will be finished but to any and everyone who is considering using Lowe's for anything except buying plants and pest control, my advice is do yourself a favor and go somewhere else. Don't fall for the scam that you have 48 months to pay for it because it will be 48 months before they finish the job....if you are lucky.
View full review
Review
#839906 Review #839906 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue

Resolved: Lowes in Spring Lake, New Jersey - WARNING Lowe's Howell NJ major disappointment

1.0
Details
Lowe's Howell NJ contracted for bathroom redo at $18000. Contractor was Premier Design Concept Jackson NJ. It was poorly planned by Lowe's, poorly project managed and poorly executed by all of Premier Design's workman, e.g. plumber put faucets on backwards, electrician brought wrong material, and construction crew did not leave a straight wall for the shower door. Lowe' s ordered shower door without towel rack and it took BASCO (shower door company) three visits to stop leaks. The entire experience was a nightmare. Project started October 2014 and ended September 2015--enough said. DO NOT USE LOWE"S HOWELL OR PREMIER DESIGN CONCEPTS--was not until President's office became involved did work get completed,
View full review
1 comment
Anonymous
#1173111

I'm having the same problem - same location, but different subcontractors through Lowe's. No time management skills, no follow up, no communication, poor planning and scheduling.

Mine is a simple remodel. Wish I had read your review first. I too have gone to Lowe's corporate and the store manager. Thus far, the paying customer has been wrong in their eyes.

I have little faith that they will act accordingly, professionally, and do the right thing.

I do hope I am wrong; time will tell.

Resolved
Review
#700609 Review #700609 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Poor service poorly planning and poor execution
Reason of review
Bad quality
Loss
$6000
Preferred solution
Price reduction

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 894 reviews
  2. 507 reviews
  3. 377 reviews
  4. 168 reviews
  5. 85 reviews
Lowes reviews