Product: Lowes Bathroom Remodeling Rating: 3 Stars Clear all filters (4 of 21 reviews match)
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Lowes in Norwich, Ohio - Incompetent, late

2.7
Details
We used Lowe's in Hilliard (Mill Run) for a bathroom remodel and it was a nightmare. It took 3 1/2 months for an 8' x 8' bath. They only showed up a few hours each week and they sent unskilled laborers out to to do trade jobs. I had to watch them like a hawk for fear of them screwing something up and having to re-do it. You have to pay 100% up front, so you have no leverage if something goes wrong or if they are late. Do not, I repeat, do not consider them for any work.
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Review
#1562216 Review #1562216 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Quality of contractors
Reason of review
Bad quality
Preferred solution
Price reduction

Lowes in Hillsboro, Oregon - Bathroom Remodel Mess

2.6
Details
Made an appointment for bathroom remodel. Designer emailed and said she wanted to introduce self. I was impressed. She said that their procedure has changed and that the first visit would be at the clients home instead of the store. The interior designer showed up as scheduled, took measurements, and asked me some questions about my bathroom project. So far so good. This was on December 22, 2018. We made the in store follow up appointment for January 4th. One hour before the appointment she left a voice mail saying their procedure has changed and that she will not be able to keep the appointment. I called the designer back to confirm i had received her voice mail. No follow up call to explain. Four days later the designer emailed and said the program has disbanded. What? And to give one hour notice to cancel!
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2 comments
Anonymous
#1629524

Consider yourself lucky that they ended the program before your project got started. Otherwise you would have really been stuck in a nightmare.

My advice would be DON’T go to Home Depot either. Do some research and find a good, reputable local contractor.

Anonymous
#1629263

Lady those people just lost their jobs because the PSI project is done at Lowe’s. Please get over yourself. They found out on the 4th of January.

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Review
#1445978 Review #1445978 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue

Lowes - Bathroom remodel

2.8
Details
Took over twice as long as they said it wound. Project never finished on their part. Awful work. No communication. They want the money up front but don’t care much after they receive it. The experience was definitely a lesson learned.
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Review
#1304236 Review #1304236 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
2.5
Details
Lowes - Nightmare of Disaster
Lowes - Nightmare of Disaster

Update by user Jun 10, 2018

Still unfinished, we have to gut the whole shower and start from scratch with an independent professional contractor. We've been without our master shower for more than 6 months and it's still ongoing. It's been a tremendous inconvenience for me since I count on a...

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6 comments
Anonymous
#1488053

I will have to call bullpoop . as much as i don't like lowes the fact remains they do only use background approved people .

i know this because i work there and all my people have to have a badge to prove that .

2nd off the tile guy would not be hanging a glass door ( tile installer ) not door installer. And last off as of 2017 lowes did not offer tile installation in showers so i can't even understand who was working in your home but it wasn't a confirmed lowes installer !

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Review
#1253702 Review #1253702 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Pros
  • Extended credit
Cons
  • Dont care about you once they have your money
  • That they do not care about about customers once paid
Reason of review
Bad quality
Loss
$12400
Preferred solution
I want an independent contractor, Tony Stewart, to step in and tear out the pitiful shower and re-build it at Lowes cost. This shower has cost me a fortune and it's not up to ADA code.
Tags
  • poor accountabilty
  • Installation Error
  • Installation And Product Issues
  • Poor Management
  • Installation Contractors
  • Contractor Errors

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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