Please forward this comment to the REGIONAL Manager for the Bluffton, SC Lowes: On Thursday, Feb. 24, 2011, approximately 12:43 PM I was attempting to purchase a large quanity of bulk outdoor garden supplies for a pending job.
There was only one register open in Outdoor garden so I proceeded indoors with the large batch of mulch and informed the manager at the front desk that there was only one cashier on duty outside and at this time of year there are a great number of customers. He said he was "doing his best" to correct the problem. I informed him that this has been a problem at this store FOR YEARS and it's time that "his best" actually resulted in a change for the better. I then proceeded with my large bulky cart to the checkout lane indoors just as a storewide power failure caused the computers to crash.
I was unable to proceed with my order and left. I was unable to do the work which I had intended to do with those supplies. Had their been two cashiers on duty in the outdoor garden checkout during this busy early spring season I would have been able to check out prior to the power failure and do my work. This repeated failure to address this critical issue has once again, as it has repeatedly in past years, cost me time and money.
I do not want to hear another apology from a store manager.
What I do want to hear is a statement from the REGIONAL MANAGER explaining to me what steps he is taking to assure that this situation is not repeated again as it has so many times already. I am also posting this complaint at online web sites regarding Lowes customer performance.
Product or Service Mentioned: Lowes Cashier.