Brenham, Texas
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

The Lowe's store in Brenham, TX has fallen below corporate standards in store presentation and service. In particular the tile department is poorly organized. Displays do not have correct information as to what bin to find the tile on display for purchase. Many lack prices. THis is not this one visit but all visits.

Checking out at this LOwes is always unpleasant as the staff does not make eye contact with the customers and talks to co-workers while checking out customer. The check out girl today actually turned her back on me while checking me out so she could carry on conversation with her supervisor and another employee at the "Customer Service" desk about personal subject. She actually handed me the receipt with her back turned. A new "LOW" in service even at this store.

Drive to a Houston location if you want to actually purchase anything from Lowe's

Reason of review: Poor customer service.

Lowes Pros: Location.

Lowes Cons: Employees.

  • Poor Servive
  • Tile Department
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Your comment makes it sound like you continue to shop at this store even though it it below your standards. If it is so bad why don't you shop somewhere else?