Lowe's Home Improvement was running a sale on granite counter tops. My wife and I made a decision to purchase and spent two hours helping our service rep draw up a rough sketch of our irregular shaped counters, including what they call a "bat wing" style with undermount sink.
We were told we would pick out a slab from the distributor's factory about 70 miles away. We both took off a day of work for this. Instead of "choosing" our slab, we were shown which slab we were getting, and asked if we wanted to spend money on upgrades like fancy edging.
Lowe's called us several (4-5) weeks later and said the company could not fulfill our order because they were "too booked up" from the great sale price. They handed off our order to another subcontractor in another major city an hour the other direction.
Again, we had to go choose our slab, and have a second tech come to the house to draw up a template (because the first company couldn't pass it along to the second company!). Now the second subcontractor has been out and measured, but now says they can't undermount the sink because they didn't template for it. The tech told me on site he could and would take care of the necessary measurements.
Now we're going on 5 months since initial order and still nothing to show for it. I am PISSED!