I purchased a In Store Lowes Card from an individual in desperate need of money. The cash redemption machine inside a Giant Eagle Grocery Store wasn't working. The man told me he was a single farther and had his daughters in tow. Told me the machine wasn't working and needed money to buy them food. The Card value was $63.00 and the card redemption machine machine offered him $37.00. I confirmed the machines scanner was broken and he could not complete the transaction. I reviewed the card and the card says gave him the $37.00. I thought i was helping someone along with being frugal at the same time. My hopes was to start purchasing Lowes gift Cards each month to use towards the purchase of a new refrigerator.
Note: The card does state Non Transferable Id (may) be required for use. Disclaimer May be required. The women at the front counter told me that i purchased the card from someone who stole the merchandise from a Lowes Store and was returning the items to buy drugs. She called them tweeker's. I said to her. Your presuming that customers returning merchandise without a receipt are all drug users. I told her i return items all the time without receipts. She told me that they are watching me and that i to will be eventually cut off. I told her that i don't use drugs and asked who she thought she was to pass judgement on anyone. She told me that people that receive In store Credits resell them for cash to purchase crack. So i asked her when did Lowes become judge and jury and turning their backs on drug users. I was always thought to help out our fellow man. So if you help someone you get penalized. you cant use the credit and Lowes stuffs the unused credit into their pockets as profit. I'm guessing that i will not be purchasing my new refrigerator from Lowes. I've been remolding my 101 year old home and have spent a minimum of $10,000.00 to $15,000.00 in materials from Lowes over the past 8 years. Please excuse my unstructured sentences and spelling errors. I'm not as smart as the Lowes store employees at Lowes Brooklyn, Ohio 44144. However, the store manager Bill Micklos has been extremely accommodating in the past. In the mean time I'm taking my business to Home Depot also located in Brooklyn, Ohio and awaiting the opening of a new Menard's yet to be built. Help people don't punish them.
Mr. G Wolf Brooklyn, Ohio 44144
Review about: Lowes Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Full refund.
I liked: Location, Convenience, Selection.