Browns Mills, New Jersey
Not resolved
5 comments

Lowes carpet install program stated that I need additional carpet due to door indentation. They would have to seam a 1 ft.

wide lenght. When they installed carpet the installer said it was not needed and installed with standard 12' wide carpet and seamed a 6"W x 30"L for door indentation. This resuled in 57"w x 11'6"L excess carpet besides normal excess pieces due to cuts. This cost me $148.72 in additional carpet purchase to inflate Lowes merchandise sales.

Lowes management would not make any adjustment for excess merchandise that resulted from their incorrect measure. NEVER BUY FROM LOWES !

Monetary Loss: $148.

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Anonymous
#234224

You should call Lowes Customer Care. They make sure that these type of issues get resolved, and they are really appreciative of any feedback from customers. 1-800-44LOWES (1-800-445-6937).

Anonymous
#233794

You're a sucker and the dude that said you should complain I would punch you in the mouth. Lowes would not take the hit they would have taken it from the installer.

This is what happens with the big box stores.

jeff.zaun
#214965

you should have just complained to the district manager you probably could have gotten it all free for your troubles.

Anonymous
#107627

No...Carpet was Stain Master Plush depth variety.

Anonymous
#107521

Was the carpet a berber?