Product: Lowes Carpet Installation Clear all filters (76 of 76 reviews match)
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Lowes - Waste of $4000. Horrible install. No resolution.

2.7
Details
Absolutely, the worst quality of workmanship, ever. Almost one year of back and forth between contractor, Lowe’s, and us. Lowes reps provided the wrong information and wrong padding for the Berber. The contractor did a substandard job with messy staples, uneven seams, and stairs cut too short. All are pointing fingers at one another. Over $4000 in costs for top of line Stainmaster carpeting and it looks horrible. Lowes does not stand by their customer satisfaction
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Review
#1297867 Review #1297867 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
1.8
Details
Lowe’s quoted me $1,700 for the carpet and pad I wanted. They measured for 560sf and when I contacted them to tell them they measured wrong, they said the installer needs at least 2 extra inches on every side to install and that they have to go by what the installers...
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5 comments
Anonymous
#1513631

You don't seem to understand how carpet is sold or installed. Carpet comes in 12' or 15' widths.

lets say you had an 8x10 area to carpet. that would be 80 square feet. Their quote would have been for 96 square feet (an 8' x 12') piece of carpet.

You will have an 8' x 2' scrap. Unless you rooms are exactly 12' or 15' wide and perfectly square you are going to have waste when you install carpet.

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Review
#1295392 Review #1295392 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
3.2
Details
had my carpet installed by Lowes carpet installers. We were unable to be in the house during installation and was waiting in our garage for 6 hours in 96 degree heat. Once they left we noticed black smudges all over our walls, long black marks on all trim in every...
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2 comments
Anonymous
#1510854

as bad as you described the damage..how did you not notice it till after they left?????????????????

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Review
#1277856 Review #1277856 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Offered a small token for the inconvience
  • Contacts to schedule the install and the call the day off
Cons
  • Disrespect for our home
  • Were late
  • And spoke spanish all day without giving me updates in english
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
I contracted a carpet installation the rooms was 625 feet’s in total and they changed me 750 feet’s they over charmed me big time I never contract la company again they are suck.
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1 comment
Anonymous
#1488503

Your total area is usually less than the square footage of carpet you need unless you want a lot of seams in your room. Lets take a 10' x 10' room for example.

That's 100 square feet. Most people would rather have one piece or carpet without seams in the room. As carpet comes in 12' widths 120 square feet would be ordered and you would have a 2' x 10' scrap. Of course they could order a 12'x8.33' carpet, cut it up into multiple pieces and seam them all together to make your 10'x10' carpet.

Of course you would end up paying more labor and have a bunch of seams in your room. I know I'd rather have some scrap carpet left over than a bunch of seams in my carpet.

Review
#1262451 Review #1262451 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Pricing issue
Purchased carpets from Lowe’s with installation. They send someone to install the rugs. One of the bedrooms sliding glass doors would not glide after installation. Told the installer before he left. He went back said he had fixed it. After he left I went and checked...
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Review
#1260703 Review #1260703 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
Lowes has been out to measure and install our carpet at least 6 times over the past year. Every time they've come to install the carpet they have the wrong measurements and the carpet doesn't fit. How can anyone be this incompetent this many times? On top of that they...
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Review
#1252417 Review #1252417 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Order processing issue
2.6
Details
Had carpet instalkation scheduled for yesterday. Two men showed up at nine. Didnt do anythinhg fir two hours. These individuaks were with service pro a sub of lowes. Theze two individuaks got into altercation ine was fired. They left wuth carpet never came back spent...
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2 comments
Anonymous
#1732728

Unintelligible

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Review
#1251390 Review #1251390 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
We started this process with Lowe's on February 15th and it's now May 8th and we still have NO carpet and NO understanding of when or if we will get our order. We have been told so many different stories; 1. the measuring person will call to schedule, we had to follow...
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Review
#1250682 Review #1250682 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Work Experience or Job Application
Loss
$13200
Preferred solution
Deliver product or service ordered
4.9
Details
I went to another home improvement box store and they gave me a deal similar to Lowes. Free installation with purchase and free furniture moving/disposal of old carpet. This measured, but when they sent the estimate they said I'd need to remove the vinyl tiles in 1...
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1 comment
Anonymous
#1479461

No wonder prices are so high. Replacing your carpet because your wife couldn't pick the right color before you purchased it just drives prices up. They make up for the loss they take on jobs like yours by jacking the prices up for everyone.

Review
#1250615 Review #1250615 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Way lowes dealt with the return
  • Customer service
Reason of review
Good customer service
1.0
Details
On 4/4/18 ordered and paid for carpet and installation Several weeks later carpet came in and 2 guys came out to install We cleared room and they put down tack strips on steps and room They then discovered carpet was defective They called someone and then came back...
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2 comments
Anonymous
#1508438

Lowe's terrible customer service. They refer you to installation dept. Do not buy carpet from Lowe's.

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Review
#1250296 Review #1250296 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Preferred solution
Price reduction