Product: Lowes Carpet Installation Clear all filters (76 of 76 reviews match)
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Lowes in Kathleen, Georgia - Not a pleasant experience. Went with other company.

1.0
Details
Measurement was 200sq more than I measured, which included 15% waste. No phone calls from the store, went in person and talked to different person. Waited for another call. Called store and no one was in the department. Called another company and had the carpet installed within 72 hrs of the sale. Better carpet and less Money. Lowes lost $2500 on the deal. Might want to find a different installer and teach employees to talk to each other.
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Review
#1250275 Review #1250275 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes - Free Installation Bait and Switch

Although I read similar complaints, I used the information to be aware and moved forward with ordering carpet since I am a long time loyal Lowes customer. Estimator made 3 trips to my home and gave me the quote stating I needed to move gaming table and all loose objects. I specifically asked if there were additional charges and was told no. On installation day, AFTER removing all of the old carpet, I got the switch call that in order for the installation to continue there would be a charge of $227 for moving furniture. They admitted the charge was on the estimators notes but they simply forgot to put it on my contract. I could refuse to pay and they would leave so reluctantly I made the last payment ever to Lowes. I guess they traded 25 more years of business for $227,
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Review
#1249789 Review #1249789 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Not as described/ advertised
Loss
$227
Preferred solution
Full refund

Lowes in Schenectady, New York - Carpet installation

2.8
Details
Had carpet installed from Lowes a year and a half ago. It recently developed waves in it due to poor installation. I called Lowes and they directed me to the installation department. They stated it only had 1 yr guarantee therefore nothing can be done. Recently had another carpet installed before I realized the waves in the other. Carpet was defected from StainMaster. It developed loops and strands of carpet sticking up with black markes showing up. I have been tieing the strands together to prevent further damage. This was noted two days after put down. Pictures were sent to installer also. I was told only one loop was noted (only 1 picture was sent of this). Why is any loop noted? Over six months the problem still has not been resolved. Lowes states they are not responsible. Installation states they are not responsible, and stainmaster states they are not responsible I am out about $4000.00 STAY AWAY FROM LOWES AND THERE POOR INSTALLATION DEPARTMENT.
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Review
#1249139 Review #1249139 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4000
Preferred solution
Full refund
Tags
  • Worthless Warranty

Lowes - Lowe's blows

1.0
Details
We ordered a $3000 granite countertop. We looked at their samples, and paid them the money. They sent out a low quality piece of rock that would not even pass as a good grave stone. It was low quality and had huge rusty looking areas. It was very porous and did not look like it had a good polish job. We got taken advantage of. It was like buying a new washer and dryer, only to have scratch and dent pieces delivered. We also ordered carpet. Ordered carpet for 2 bedrooms. Guess what- THEY INSTALLED OUR CARPET IN SOMEONE ELSES HOUSE! Lowes wrote the wrong names on the rugs. When the installers got to the first install job, the man there did not know what his wife ordered, and she was not home. Soo, they cut it and laid it in their house. When she came home she said ''that isn't our carpet''. Too late, it was installed already. We got nothing for having to wait another 3 weeks for rug. We had moved furniture to prepare for the rug to be laid...we did not even get a gift card. I spent hours and hours on the phone trying to work out many issues. When the office in NC saw the bad counter top, the agent said, ''that has to be replaced''. ''It will take another 3 weeks to reorder and replace it.'' So, I cancelled a vacation to the beach so I would be home when the replacement happened. Then, they did not do anything!!! I am so pissed that I fantasize about going into Lowes stores and doing damage. Scratch things, dent things, mix up the nuts and bolts in the bins, spill epoxy paint, open packages, put spray paint marks on area rugs and whatever else I can think of. I am glad that I owe money on the charge card, that way I can get remediated. LOWE'S BLOWS!!!
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2 comments
Anonymous
#1475924

Anonymous was such a smart *** criticizing a person for misspelling managers, but I notice he is ignorant enough to misspell pattern.

Anonymous
#1475732

That's what happens when you purchase a natural product rather than a man made products. No 2 pieces of granite are alike.

The grain and patters will change from one piece to the next. If you are going to buy natural stone you should purchase at a shop where you can pick the slab your to will be cut from.

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Review
#1248241 Review #1248241 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Pretended to understand at nc production
Reason of review
Damaged or defective
Loss
$1300
Preferred solution
Price reduction

Lowes - Unprofessional Service

1.0
Details
I had requested a bid on a carpet install..the Representative came and measured, left and would get back with me with a bid. I never recieved a call. After numerous calls requesting my bid. After 2 weeks I was given a bid. At which time I was assured my representative would be there. To no avail they were not there at the time they said the would be. I called voicing my opinion on their unprofessionalism and was assured someone would be there at the alloted time agreed on. Again no show after waiting an hour and the Manager trying to contact said employee. After leaving I was called by employee apoligizing once again and began to tell me he would reduce the quoted purchase which I angrly refused. I have been a loyal patron of Lowes but from here on out I will never purchase or recommend to anyone to shop at your stores.
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Review
#1237164 Review #1237164 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes - Carpet Install

Purchased "in store" carpet and was told that it would be installed in two weeks. Called store and they said that they "changed systems" and waited a month to have it installed. Had call 4 or 5 times before anyone would answer. No one seems to know what to do and who to call. Store lacks staff who know the products or where to find products. It difficult to find any staff and if found may give the wrong information. It is like talking to an employee who just started that day. Store has large turnover and has 15 openings. Store located in North Naples, FL.
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3 comments
Anonymous
#1454372

also they really dont care.if you have any problem always call the lowes corporate office first then they will call your store then you have a better chance of getting the problem fixed.

Anonymous
#1453809

FYI, the term "changed systems" is actually code for "our carpet installer company got tired of working for less than 50% of what they would if they didn't work for us and they quit and we haven't found another carpet installer desperate enough to work for us yet."

Anonymous
#1452652

I'd get a refund and go somewhere else.

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Review
#1220044 Review #1220044 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Train employees and increase their pay

Lowes in Topeka, Kansas - Can't get carpet installation number from store

I purchased carpeting for LR, Hall, Master Bedroom, Closets, TV Room....big rooms. Put off installation due to having problems getting tile installed first. Now, they will not call me back with the number for installation. I am screaming mad at this point, and they give me a front end manager who is checking people out then cut me off (not because I was mad), just cut me off. Then an assistant manager spends time balling me out instead of getting me the number. Pathetic customer service! Now you want at least 100 words. This is insane! Won't be doing business there again. {{Redacted}}
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1 comment
Anonymous
#1452362

Sounds like you might be one of those customers that can't speak to a retail employee without exercising your vast vocabulary of four letter words. Treat the salespeople in a civilized manner and you will receive much better service.

Review
#1219357 Review #1219357 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1

Lowes in Federal Way, Washington - Horrible experience with carpet installation.

2.7
Details
In November of 2017, I ordered carpet from Lowes store in Federal Way, Wa. It was installed on January 3, 2018. There were some problems with the installation and the installers broke two lamps during the installation. The lamps were only two months old and were purchased to go along with the remodeling we were doing. I did not notice the problems until after the installers left because I was reinstalling doors that had to be shortened because of the deeper carpet. I called about an hour after the carpet installers left to report the problems with the installation and the broken items. I talked with the manager of the store. He said he could look into it. The next day a lady called and had me send over pictures the carpet and the damaged lamps. That was the last I heard from Lowes. I have tried calling the manager of the store on multiple occasions and left messages and they were not returned. Unfortunately for Lowes, this carpet install was for only one-third of my house. I have finished the remodel of the house and installed another 1400 square foot of carpet that I ordered from Home Depot instead of Lowes because of these problems.
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Review
#1215261 Review #1215261 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • This purchase of carpet was a nightmare from the beginning
Reason of review
Damaged or defective
Loss
$60
Preferred solution
It would be nice to have the lamps replaced but having the carpet installation problems fixed would be nice. Having the company actually care in the first place would have been preferable.
Tags
  • Installation
  • Carpet
Resolved

Resolved: Lowes - Carpet Not In Since January 2018. It's March 2018.

Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.

Update by user Apr 15, 2018

While the carpet has been installed, there is still some variation in the carpet between rooms. However, each room is cohesive.

I would have preferred to have all the carpet match without variation throughout the house, but at least, there isn't any variation in each room. Updated April 15, 2018.

Original review posted by user Mar 16, 2018

I purchased carpet at Lowe's January 6, 2018, for the living room, dining room, stairs, hallway and three bedrooms. The day before the install for President's Day in February of 2018, I was notified by the installation company there was not enough carpet to complete the master bedroom from the mill. I agreed to at least start on the installation on President's Day, February 19, 2018. Today, on March 16, 2018, the last piece of carpet was put down and the installer notified me the piece of carpet had a variation and did not match. I immediately called Lowe's and we agreed to re-order the complete job to avoid another mess, rip up the previous work and start from scratch. Thanks, Lowe's! Hopefully, this whole carpet installation will be done correctly the third time!
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1 comment
Anonymous
#1463790

While the carpet has been installed, there is still some variation in the carpet between rooms. However, each room is cohesive.

I would have preferred to have all the carpet match without variation throughout the house, but at least, there isn't any variation in each room. Updated April 15, 2018.

Review
#1212156 Review #1212156 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
1.0
Details
Lowes - Don't purchase anything requiring installation from Lowe's
Lowes - Don't purchase anything requiring installation from Lowe's
Lowes - Don't purchase anything requiring installation from Lowe's
Lowes - Don't purchase anything requiring installation from Lowe's
On January 16th, Lowe's contractor started a carpet install. They finished around noon on January 18th. Upon inspection, and before signing off on the job, I noticed large white stripes running across the carpet in every single room. I also noticed that the carpet pad...
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7 comments
Anonymous
#1510892

It will never get better untill they quit going with installation companys

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Review
#1205087 Review #1205087 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Not a thing terrible company
Reason of review
Poor customer service
Loss
$4800
Preferred solution
Price reduction