Product: Lowes Carpet Installation Clear all filters (77 of 77 reviews match)
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Carpet never installed. Management from lowes and servpro no

2.6
Details
Had carpet instalkation scheduled for yesterday. Two men showed up at nine. Didnt do anythinhg fir two hours. These individuaks were with service pro a sub of lowes. Theze two individuaks got into altercation ine was fired. They left wuth carpet never came back spent whole day tracking when or if tgey were coming back.nanager from servpro calked ne and asjrd me when i would like my carpet installed! The nerve. Thus reflects on lowes carpet is only as good as install
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2 comments
Anonymous
#1732728

Unintelligible

Anonymous
#1548466

We had carpet installed by Lowes. Two guys showed up.

One guy left after an hour & stayed gone over two hours. We called Lowes & were told they are 3rd party vendors and Lowes could not do anything about it. The next day I see little black beetles in my carpet which I never had before. They also swept after they took up the old carpet.

I am assuming these beetles came from the warehouse & the carpet is infested. NEVER, NEVER, NEVER, EVER buy from Lowes again!!!!!!

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Review
#1251390 Review #1251390 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes - Free Installation Bait and Switch

Although I read similar complaints, I used the information to be aware and moved forward with ordering carpet since I am a long time loyal Lowes customer. Estimator made 3 trips to my home and gave me the quote stating I needed to move gaming table and all loose objects. I specifically asked if there were additional charges and was told no. On installation day, AFTER removing all of the old carpet, I got the switch call that in order for the installation to continue there would be a charge of $227 for moving furniture. They admitted the charge was on the estimators notes but they simply forgot to put it on my contract. I could refuse to pay and they would leave so reluctantly I made the last payment ever to Lowes. I guess they traded 25 more years of business for $227,
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Review
#1249789 Review #1249789 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Not as described/ advertised
Loss
$227
Preferred solution
Full refund

Lowes - Unprofessional Service

1.0
Details
I had requested a bid on a carpet install..the Representative came and measured, left and would get back with me with a bid. I never recieved a call. After numerous calls requesting my bid. After 2 weeks I was given a bid. At which time I was assured my representative would be there. To no avail they were not there at the time they said the would be. I called voicing my opinion on their unprofessionalism and was assured someone would be there at the alloted time agreed on. Again no show after waiting an hour and the Manager trying to contact said employee. After leaving I was called by employee apoligizing once again and began to tell me he would reduce the quoted purchase which I angrly refused. I have been a loyal patron of Lowes but from here on out I will never purchase or recommend to anyone to shop at your stores.
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Review
#1237164 Review #1237164 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes - WTF unbelievable incompetence

Lowes has been out to measure and install our carpet at least 6 times over the past year. Every time they've come to install the carpet they have the wrong measurements and the carpet doesn't fit. How can anyone be this incompetent this many times? On top of that they won't discuss a refund or partial refund until after the job is complete. Well that would require them to complete the job which more than a year later they still haven't done. I will absolutely be bringing a court action for breach of contract, then I'm sure we'll be forced to arbitration but I would rather drop 10K on legal fees than to give these people a dime. I have a rental company that leases residential property, guess who will never get a floor contract on any of those properties! If every idiot at Lowes woke up, realized what terrible people they are and how worthless they are as human beings, and slit their own throats the world would probably be better off.
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Review
#1252417 Review #1252417 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Order processing issue

Lowes in Pasco, Washington - Flooring

BAD experiences trying TO GET CARPET FOR 2 WEEK INSTALLED IT DIDENT HAPPENED THE INSTALLERS TOOK MY. CARPET THEY DIDENT BRING IT BACK U TIL THEY WERE READY TO DO SO LOST TIME AT WORK DEli g with these people They rather give my money back instead of doing the job go to home depot and not lowes bad mangement on rd 68 pasci wa 99301 syay away from that store Dead Dead
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Review
#1307844 Review #1307844 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Order processing issue

Installers made up for the horrible Experience at lowes

4.5
Details
Nothing but delays and run around from Lowe's with a 10,000 full house carpet purchase. Complete disappointment until installation day. The 2 installers were beyond deligent in their work ethic. Came at 9am and 12 hours later finished the 2500 Sq ft house in one day meticulously. Went above and beyond!!
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Review
#1314939 Review #1314939 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Good quality

Lowes in Clarksville, Tennessee - Carpet installation

1.0
Details
I contracted a carpet installation the rooms was 625 feet’s in total and they changed me 750 feet’s they over charmed me big time I never contract la company again they are suck
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1 comment
Anonymous
#1488503

Your total area is usually less than the square footage of carpet you need unless you want a lot of seams in your room. Lets take a 10' x 10' room for example.

That's 100 square feet. Most people would rather have one piece or carpet without seams in the room. As carpet comes in 12' widths 120 square feet would be ordered and you would have a 2' x 10' scrap. Of course they could order a 12'x8.33' carpet, cut it up into multiple pieces and seam them all together to make your 10'x10' carpet.

Of course you would end up paying more labor and have a bunch of seams in your room. I know I'd rather have some scrap carpet left over than a bunch of seams in my carpet.

Review
#1262451 Review #1262451 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Pricing issue

Lowes in Kathleen, Georgia - Not a pleasant experience. Went with other company.

1.0
Details
Measurement was 200sq more than I measured, which included 15% waste. No phone calls from the store, went in person and talked to different person. Waited for another call. Called store and no one was in the department. Called another company and had the carpet installed within 72 hrs of the sale. Better carpet and less Money. Lowes lost $2500 on the deal. Might want to find a different installer and teach employees to talk to each other.
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Review
#1250275 Review #1250275 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes - Poor customer service and installation

Purchased carpets from Lowe’s with installation. They send someone to install the rugs. One of the bedrooms sliding glass doors would not glide after installation. Told the installer before he left. He went back said he had fixed it. After he left I went and checked and it still won’t glide. After 5 calls to customer service they said they would send an inspector. They did. The inspector said that it has nothing to do with the installation. I told him the doors glided before he said the his man did not remove the doors. I told him I was there and he did. He said he will check the report again. It’s been over a month I keep calling they keep transferring me and kee putting me on hold and never come back to the phone. He also punteros the wall inside the closet. House is up for sale and I need to get this fixed right away. Photo of last time I called and was put on hold by the installation manager for over 30 minutes with no one coming back to the phone.
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Review
#1260703 Review #1260703 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality

Lowes - Salesman ordered wrong carpet

We ordered carpet and pad about a week before thanksgiving for our livingroom and bedroom. We were called by installers and was told they could do installation on December 19th. After installers pulling up our carpet they asked for me to check the carpet as they thought it might be wrong. I noticed that yes it was the wrong carpet for the livingroom and the the bedroom carpet was the right one. The carpet for both rooms was suppose to be the same. After speaking to manager at Lowes she said that they would tack down the carpet that was brought and they would order the carpet that we originally suppose to have . She said the process would take 2 weeks. In the meantime we had carpet that did not match our furniture we ordered in our livingroom and our carpet on our stairs was our old carpet because they had not pulled that carpet yet. But the right carpet was in our bedroom. We had to entertain family that came over for Christmas with this mess up when all we wanted to do was to have our house look nice at that time. It is now Janurary 16 and we still not had a call about our carpet. It will be 4 weeks tomorrow. I am so upset.
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Review
#1170367 Review #1170367 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Order processing issue