Product: Lowes Carpet Installation Clear all filters (76 of 76 reviews match)
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Lowes Carpet Installation Review from Gilbert, Arizona

2.2
Details
It took us over 3 months to order our carpet due to going ther several times and no one ever being able to assist us. The measured our home and didn't ask what carpet we wanted. When we picked a pattern they told us the needed to come again. Which delayed the install even more. Finally we went and paid for the carpet and they never called us for the install. I called several times until someone could tell me who to call to install the carpet. Everything seemed great until the came to install. We order the plush padding the installers left the old padding in the walk in closet when we asked them they said they put the plush padding which the clearly did not. We looked and it was the old carpet padding not cool. They lied to our faces after we were so nice to them. I called lowest right away and they have still failed to call me back. It's been 3 days now and no call back the entire experience has been bad to think lowes is a big company they would make this right but nothing. It feels like they didn't think that there employees lied to us and stole our padding is an issue.
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Review
#869803 Review #869803 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Not as described/ advertised
I had the original builder's carpet (23 years old) replaced in my house.Living room dining room, stairs, hallway and 3 bedrooms. This house is occupied by myself and my husband (in our 50s). The only thing wrong with the old carpet is it was worn in some spots. Lowe's...
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Review
#777314 Review #777314 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
1.0
Details
I went to Lowes of Egg Harbor Township NJ this morning to pay the balance for my carpet install.I was excited about getting my room done until I arrived at Lowes. After patiently waiting, the salesman finally got to me and began to process the order. Another customer...
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Review
#765992 Review #765992 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Customer service
  • Incompetent staff
Reason of review
Poor customer service
Loss
$500
Preferred solution
Please advise????
I recently had carpet installed by Lowes, never again!!!The company they used as they sub contract out was Keller and the office people are horrible to communicate with. Once I got a date the installer showed up with no help and I had to re schedule after I left work...
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1 comment
Anonymous
#1071462

This is because the Keller company actually made half as much money as they would have if you had contracted directly with them. Lowe's keeps half of the contracted labor amount for themselves.

Of course the installer is going to rush the job and cut corners as much as possible!

And of course they are going to blame each other for the problems! Good luck.

Review
#741806 Review #741806 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Installed wrong carpet!We ordered and paid for SOS Soul Mate carpet with pet protection. This is a thick dense carpet. We asked for it to be the color of a low end thin carpet SOS Kindred Spirit. They delivered and installed the Kindred Spirit carpet. My wife told them...
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Review
#714018 Review #714018 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Rude manager understanding flooring staff
Reason of review
wrong carpet installed
Loss
$4636
Preferred solution
Deliver product or service ordered
1.3
Details
Early May of this year my husband and I visited your store @4430 Illinois rd.Fort Wayne, IN 46804. We had been pricing carpet for our living room and stairs w/hall. We spoke to John McKnight(he was very nice and helpful). We found a carpet that we liked and John set up...
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Review
#661318 Review #661318 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Customer service received
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • lowes failure