Product: Lowes Carpet Installation Clear all filters (74 of 74 reviews match)
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Lowes - Worse experience so far

1.0
Details
Ordered carpet from Lowe’s 73 days ago, still no carpet! This is just a runner for my stairs. I am told by Lowe’s it’s the installer but the installer couldn’t find the carpet and now doesn’t know where it went to be bound. Apparently the installer doesn’t have to answer to anybody! This is Lowe’s in Queensbury and the installer is Olympic Carpet.
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Review
#1650662 Review #1650662 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Failure in delivery
  • Slow response to issue
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
  • Bad Installation Services
1.3
Details
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was...
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2 comments
Anonymous
#1738817

Experienced exact same problem at 16 months. Do not use Lowe’s for installation!

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Review
#1629646 Review #1629646 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes - RUN!!!

1.9
Details
Laid new carpet over old pad,damaged furniture,walls and doors. Wrong cuts, short material 3 month ordeal. Service Pro is Lowe’s subcontractor. $1000 to repaint, furniture not repairable.After a month Lowe’s offered $500. My attorney will be in touch.
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Review
#1627911 Review #1627911 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Military friendly
Cons
  • No accountability
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Shoddy Workmanship
  • Run From This Place

Lowes in Greensburg, Pennsylvania - Lowe's is NOT dependable!

1.0
Details
In Feburary, 2019 I paid Lowe's for new carpeting. Several weeks later, they sent out a very dirty and unkempt crew to install it. The crew did a very poor job of installation, leaving noticeable seams and ragged edges. One of the installers ruined my vacuum cleaner by overfilling it. When I complained, Lowe's promised to redo the carpeting and let me choose another. In the meantime, problems came up between Lowe's and their installers, (United Installers). This has continued for over 5 months, and they still have not installed my carpeting. Lowe's told me that they will contact me as soon as they have new installers, which should have occurred 10 days ago, but no word as of now. Don't buy carpeting from Lowe's!!!!!!!
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Review
#1618014 Review #1618014 is a subjective opinion of poster.
Service
Lowes Carpet Installation
1.8
Details
It ends up being way worse than what it was before this carpet that they installed with supposed to cost $700 find it really cost $1,000. It started creasing in the middle it was not installed properly I called 2013 and could not get any body to do anything about the...
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2 comments
Anonymous
#1738821

Same exact issue with installation.

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Review
#1598788 Review #1598788 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
1.0
Details
Lowes - Carpet Nightmare
If you have lots of time and money to waste, in addition to not being bothered by the plethora of issues that will result from your install I encourage you to purchase from Lowe’s. I ordered beautiful carpet from Lowe’s and the fourth installation team from the...
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2 comments
Anonymous
#1713619

For every person complaining about Lowes that is heading to Home Depot there is one complaining about Home Depot and heading to Lowes.

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Review
#1580868 Review #1580868 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Have never had worse
  • Lack of professionalism
  • Low quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Price reduction
Tags
  • The Work
  • Bad Customer Service And Delivery
2.2
Details
So we had a Stainmaster carpet installed by Lowes. Pet protect and warrantied. My husband notice immediately that the thresholds installed between the rooms was beat up so he called and they sent someone out to take a look. We heard nothing. Then we notice within about...
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Review
#1562174 Review #1562174 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Lowes inability to resolve my claim in a timely manner
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Not happy with Lowe installers for rug in bedroom.. they cancelled the installation 2 times and finally came 3rd appt.. Installers sort of uncivilized, no time to talk and apologize for two appts change for the installation. I had taken the days for that purpose to be...
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1 comment
Anonymous
#1661461

The people doing the actually installation of your carpet may have no idea that your installation had been delayed. They just go out to the jobs the scheduler has them set up for when they show up to work in the morning. Many of the installers aren't fluent in English and wouldn't feel comfortable striking up a conversation with you.

Review
#1493036 Review #1493036 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes - Carpet installers are a no show & customer is not happy.

1.0
Details
Carpet installers a no show. Called company, Hunter Flooring , & was told the installer ran into a problem but would be out in about a hour or so. It has been several hours & they still are not here. Called again & was told they would be out in another 45 minutes. No carpet installed & a room full of furniture is being delivered in the morning. How do you run a business & not show up to do the job?
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Review
#1480935 Review #1480935 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Problem with delivery

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Picked out tile and carpet at Lowes. We installed the tile ourselves but when it came time for the carpet install that's where they list me to Home Depot. Wished we gave Home Depot all our money. The installer called to schedule measurements. I let him know we don't...
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2 comments
Anonymous
#1651187

RIGHT! Go to Home Depot!

No one on this site is going to fall for THAT one ! Read the Home depot complaints sometime.

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Review
#1480336 Review #1480336 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service