Manufacturer: Lowes Category: Installation Clear all filters (17 of 17 reviews match)
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he added that they would call me the next Monday to set up a date when the carpet would be installed. Since then I have called four times, every time they changed the date when the carpet arrived at the store, first it was Saturday, then Monday, and Tuesday... last...
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Anonymous
judi

I have been waiting for 6 months for them to replace a carpet that was poorly installed. They keep coming up with excuses that lead to more and more delays.

Anonymous
Anonymous

which lowes

3.0
Product
Lowes Carpet Installation
I didn't like
  • I am pissed
#1041464
Reply to reviews
Lowes installed In August 2013. In January 2015, I noticed carpet was bunching in hallway and one bedroom. Called Lowes and they refused to fix because warranty was only good for year. After several calls and complaints, an email to their CEO and Several VPs got...
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Anonymous
Anonymous

So tired of whiners like you. It came with a year warranty. You knew it.

bobavery
bobavery

At least your Lowes brought the carpet with them to install. My story is they ripped out the carpet, went back to the store and it's out of stock. OOOOOPS!!!I'm with you...the...

3.7
Product
Lowes Carpet Installation
#1016935
Reply to reviews
DO NOT BUY CARPET FROM LOWE'S. We bought high dollar carpet from Lowe's weeks ago, made our first payment, and then on the day the carpet was to be installed, no one showed, and no phone calls or any form of communication to let us know what was happening. I called the...
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rhaley48
rhaley48

I am still extremely annoyed with Lowes customer service for refusing me a $50 refund on a plant by stating that the plant I was returning was dried out. My mistake I should h...

bobavery
bobavery

I also posted a complaint about Lowes carpet install. My story is the installers showed up (without carpet...duh), ripped 2/3rds of the old carpet out. Then went back to the s...

Product
Lowes Carpet Installation
I didn't like
  • Unbelievably poor service
  • Telephone customer care
  • Not having any communication
#1011348
Reply to reviews
Lowes installed the carpet. What a mess! The installers put dirty handprints all over the walls and trashed the baseboards with scrapes, scuff marks, black marks, and nail pops due to the use of excessive force with carpet stretchers. I'll remind you at this point...
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Anonymous
Anonymous

I believe that Lowe's contracts out their installers instead of directly hiring installers.So your complaint is with the company that Lowe's contracted out instead of them.

1.9
Product
Lowes Carpet Installation
#988103
Reply to reviews
Lowes will not stand behind THEIR mistakes they act like they are concerned and have "Kimberly" reach out to you when you email the CEO. If this stops one person from buying carpet from Lowes I will be satisfied. The carpet installers laid the carpet wrong into the...
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1.0
Product
Lowes Carpet Installation
#944385
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WE BOUGHT CARPET FROM LOWE'S THEY ADVERTISE 10% DISCOUNT FOR MILITARY .WE DIDNOT GET IT. THEY SAID BECAUSE IT WAS A SPECIAL ORDER. I WOULD LIKE TO GET OUR DISCOUNT ON $1831.34 MATERIALS-LABOR $486.57. WE HAVE BOUGHT CARPET 2-3 TIMES OVER THE YEARS'THE CARPET I...
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Lowes Saraland, Alabama
Product
Lowes Carpet Installation
I didn't like
  • Uncertain delivery time
#934921
Reply to reviews
We ordered carpet tile at Lowe's of East Evansville (#630) on August 27, 2016. Delivery date was pushed back twice (three delivery dates). Installation was scheduled for September 24. When they didn't show up, I called installation only to be told that they didn't...
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1.0
Product
Lowes Carpet Installation
I didn't like
  • Lousy service after the sale
#926235
Reply to reviews

I had been in several times picking carpet, blinds pad....asking questions got measurements. Then denied on spot have to wait on denial letter which I have not received. I am not happy with their customer service knowledge of how credit works. Asked about...
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Product
Lowes Carpet Installation
I didn't like
  • Financing options
#923015
Reply to reviews

On June 10,2016 we placed an over $3,000 order with Lowes for carpet for our new home. On June 17, 2016 we also placed an order for some new hardwood floors. Cost of the hardwood floors over $12,000. Prior to these purchases we had also bought from Lowes a new...
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2.5
Product
Lowes Carpet Installation
I didn't like
  • Management and customer service
#920685
Reply to reviews
We bought carpeting from lowes with their installation. The carpeting had a one year warranty with it. The carpet got to the point where it looked like it was worn. Lowes came and took pictures and called the manufacturer . They suggested cleaning it professionally,...
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3.6
Product
Lowes Carpet Installation
#916750
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