Manufacturer: Lowes Category: Installation Clear all filters (15 of 15 reviews match)
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DO NOT BUY CARPET FROM LOWE'S. We bought high dollar carpet from Lowe's weeks ago, made our first payment, and then on the day the carpet was to be installed, no one showed, and no phone calls or any form of communication to let us know what was happening. I called the...
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rhaley48

rhaley48 I am still extremely annoyed with Lowes customer service for refusing me a $50 refund on a plant by stating that the plant I was returning was dried out. My mistake I should h...

bobavery

bobavery I also posted a complaint about Lowes carpet install. My story is the installers showed up (without carpet...duh), ripped 2/3rds of the old carpet out. Then went back to the s...

I didn't like
  • Telephone customer care
  • Unbelievably poor service
  • Not having any communication
#1011348
Reply to reviews
Lowes installed the carpet. What a mess! The installers put dirty handprints all over the walls and trashed the baseboards with scrapes, scuff marks, black marks, and nail pops due to the use of excessive force with carpet stretchers. I'll remind you at this point...
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Anonymous

Anonymous I believe that Lowe's contracts out their installers instead of directly hiring installers.So your complaint is with the company that Lowe's contracted out instead of them.

1.9
#988103
Reply to reviews
Lowes will not stand behind THEIR mistakes they act like they are concerned and have "Kimberly" reach out to you when you email the CEO. If this stops one person from buying carpet from Lowes I will be satisfied. The carpet installers laid the carpet wrong into the...
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WE BOUGHT CARPET FROM LOWE'S THEY ADVERTISE 10% DISCOUNT FOR MILITARY .WE DIDNOT GET IT. THEY SAID BECAUSE IT WAS A SPECIAL ORDER. I WOULD LIKE TO GET OUR DISCOUNT ON $1831.34 MATERIALS-LABOR $486.57. WE HAVE BOUGHT CARPET 2-3 TIMES OVER THE YEARS'THE CARPET I...
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I didn't like
  • Uncertain delivery time
#934921
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We ordered carpet tile at Lowe's of East Evansville (#630) on August 27, 2016. Delivery date was pushed back twice (three delivery dates). Installation was scheduled for September 24. When they didn't show up, I called installation only to be told that they didn't...
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1.0
I didn't like
  • Lousy service after the sale
#926235
Reply to reviews

I had been in several times picking carpet, blinds pad....asking questions got measurements. Then denied on spot have to wait on denial letter which I have not received. I am not happy with their customer service knowledge of how credit works. Asked about...
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I didn't like
  • Financing options
#923015
Reply to reviews

On June 10,2016 we placed an over $3,000 order with Lowes for carpet for our new home. On June 17, 2016 we also placed an order for some new hardwood floors. Cost of the hardwood floors over $12,000. Prior to these purchases we had also bought from Lowes a new...
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2.5
I didn't like
  • Management and customer service
#920685
Reply to reviews
We bought carpeting from lowes with their installation. The carpeting had a one year warranty with it. The carpet got to the point where it looked like it was worn. Lowes came and took pictures and called the manufacturer . They suggested cleaning it professionally,...
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We bought carpet at Lowe's and had them install it. We called the store because of issues with the installation and set up an appointment to have someone come to look at it. When nobody showed up we called the store and realized that they never even scheduled someone...
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It took us over 3 months to order our carpet due to going ther several times and no one ever being able to assist us. The measured our home and didn't ask what carpet we wanted. When we picked a pattern they told us the needed to come again. Which delayed the...
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