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Purchase from a flooring store. | Lowes in Charlotte, North Carolina

3.1
Details
Purchased and paid in full for some of the nicer carpet. One 19 by 20 living room Lowe’s have one install date and the installer called to delay it. Was then notified by Lowe’s of a different date. Still no carpet / install to date. Very poor communication between all parties. When I called Lowe’s and navigated their computer menu the customer service rep acted like they were doing charity work for me. When I called the Contractor he was indignate and cited problems he was having. Neither party took responsibility. Wish it wasn’t so but cash money doesn’t seem to mean as much to this company.
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Review
#1768181 Review #1768181 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Beware when buying carpet | Lowes in Township 8, North Carolina

4.0
Details
Had beautiful carpet installed. Had a LARGE overage of 11 feet of the 15 foot roll that they installed--a full roll not pieces of carpet.They refused to repay or to even state that they made a mistake somewhere in the process. I now have 165 square feet of carpet that I paid over $600. I plan to donate to some worthy non-profit that may need a room redone. I was told that up to 20 percent of the carpet ordered can be allotted as overage--really I have to buy 11 more linear feet just because. Absurd--buyer beware!!!!
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1 comment
Anonymous
#1812137

Are you saying you only needed a 4x12 piece of carpet (48 s.f) and ordered a 12x15 piece of carpet (180 s.f.) and didn't think that was odd when you purchased it?

Review
#1767172 Review #1767172 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Front clerical staff
  • Pricing
  • Discounts
Cons
  • Executive customer service team
  • Flooring staff
  • Preinstallation service
Reason of review
Order processing issue
Loss
$600
Preferred solution
Let the company propose a solution

Know the facts about carpet pricing... | Lowes in Northampton, Pennsylvania

1.8
Details
Had Lowes measure carpet for our home. Actual square feet was 520. For a carpet with no pattern, we were quoted for 668 square feet. (Free install promo)....Independent dealer measured 560 square feet for very similar carpet. Hmmmmmm....what do you think?!!!!!
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Review
#1757286 Review #1757286 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Do not buy carpet at Lowes

1.8
Details
A few years ago, I purchased and had carpet installed by Lowes. Over the a three years period, the carpet stretched in high traffic areas and I brought it too the stores attention. The response was that I should clean the carpet which infuriated me to the point that I decided to leave without pursuing the issue. The store located in Bridgeton, MO. has since closed but I am stuck with looking at wavey carpet in some of the main area of my home. I ceased making all purchases at Lowes after that experience and do not recommend for anything. .
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2 comments
Anonymous
#1795782

Lowes warranties the install for one year, if it's becoming defective the best they can do is offer options such as cleaning it, or contacting the manufacterer for a warranty claim.

Anonymous
#1792242

You should rip out all of that carpeting and go give to the homeless who are living under a bridge. That way they can have a clean place to sit down on.

And yourself some new carpeting from a reputable company. So, are there any homeless people living under any of the bridges in Bridgeton?

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Review
#1735193 Review #1735193 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Poor installation service | Lowes

2.6
Details
Signed to have carpet installed over a month ago and still have no carpet. I will be making the second payment on carpet I don’t have! The last excuse from the installer is there forklift broke down. When asked why they didn’t rent one they said “ we didn’t do that “ Why Lowes would continue to use such a company is beyond me.
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1 comment
Anonymous
#1770409

I've been waiting 3 months! No call, no show, no apology!

Both the contractor and Lowes made it seem as if it was no one's fault. WORST EVER!

Review
#1678883 Review #1678883 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Loss
$200
Preferred solution
Deliver product or service ordered

Wonderful guys who put down my rug | Lowes in Wareham, Massachusetts

4.8
Details
I had an amazing experience with the wareham Lowe’s carpet installation, were very polite and friendly, i normally go to Home Depot but I’m glad I gave lowes a try. The two guys moved a huge sectional and some other furniture and did it with a smile . I highly recommend buying and installing there rugs you will not be sorry
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Review
#1674729 Review #1674729 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Installation guys
  • Couresty of one worker
Reason of review
On time delivery

Worse experience so far | Lowes

1.0
Details
Ordered carpet from Lowe’s 73 days ago, still no carpet! This is just a runner for my stairs. I am told by Lowe’s it’s the installer but the installer couldn’t find the carpet and now doesn’t know where it went to be bound. Apparently the installer doesn’t have to answer to anybody! This is Lowe’s in Queensbury and the installer is Olympic Carpet.
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1 comment
Anonymous
#1752006

similar dealing with Lowe's in Milwaukee Wi. never again. took four months to finally tell me they didn't have a qualified installer for the product.

Review
#1650662 Review #1650662 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Failure in delivery
  • Slow response to issue
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
  • Bad Installation Services

Carpet installation | Lowes in Neabsco, Virginia

1.3
Details
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was good for 10 years!!!!! we go to Lowes purchase the carpet and installed after 15 months awful results never again.... Don't use Lowes for carpet purchase and installation run.....
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2 comments
Anonymous
#1738817

Experienced exact same problem at 16 months. Do not use Lowe’s for installation!

Anonymous
#1736039

The carpet itself will have a warranty of more than one year. They cover the installation with a one year warranty which seems like plenty of time for an installation problem to show up.

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Review
#1629646 Review #1629646 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Warranty issue

RUN!!! | Lowes

1.9
Details
Laid new carpet over old pad,damaged furniture,walls and doors. Wrong cuts, short material 3 month ordeal. Service Pro is Lowe’s subcontractor. $1000 to repaint, furniture not repairable.After a month Lowe’s offered $500. My attorney will be in touch.
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Review
#1627911 Review #1627911 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Military friendly
Cons
  • No accountability
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Shoddy Workmanship
  • Run From This Place

Lowes Reviews

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Lowes reviews

Poor instillation and very poor customer serve! | Lowes

1.0
Details
We had over $5000,00 of carpet laid 19 months ago. The seams started showing in the hall and entry way of 2 bed rooms and raising up. I called and asked them about it and wasn’t getting anywhere with the sales person I was talking to and asked to talk to manger and was told they would call me Back. That never happened so I called again several times and they was left on hold several times. I finally got to talk to manager and was told that contract only covered instillation for one year. They cold send some out to look at it for $35 but if anything needed do I would have to pay for it! I said that’s poor business and I’d get someone else to do it. I would not let them make anymore money off of me!
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1 comment
Anonymous
#1734373

Why is this poor business? They have a one year warranty on the installation of the carpet which seem like it would be plenty of time for a problem with the installation to show up. It would be reasonable for them to expect you to pay for service after the warranty period.

Review
#1624734 Review #1624734 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Carpet is ok except for the seams in hall showing
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered