Product: Lowes Carpet Installation Clear all filters (77 of 77 reviews match)
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Lowes - Poor installation service

2.6
Details
Signed to have carpet installed over a month ago and still have no carpet. I will be making the second payment on carpet I don’t have! The last excuse from the installer is there forklift broke down. When asked why they didn’t rent one they said “ we didn’t do that “ Why Lowes would continue to use such a company is beyond me.
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1 comment
Anonymous
#1770409

I've been waiting 3 months! No call, no show, no apology!

Both the contractor and Lowes made it seem as if it was no one's fault. WORST EVER!

Review
#1678883 Review #1678883 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Loss
$200
Preferred solution
Deliver product or service ordered

Lowes in Wareham, Massachusetts - Wonderful guys who put down my rug

4.8
Details
I had an amazing experience with the wareham Lowe’s carpet installation, were very polite and friendly, i normally go to Home Depot but I’m glad I gave lowes a try. The two guys moved a huge sectional and some other furniture and did it with a smile . I highly recommend buying and installing there rugs you will not be sorry
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Review
#1674729 Review #1674729 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Couresty of one worker
  • Installation guys
Reason of review
On time delivery

Lowes - Worse experience so far

1.0
Details
Ordered carpet from Lowe’s 73 days ago, still no carpet! This is just a runner for my stairs. I am told by Lowe’s it’s the installer but the installer couldn’t find the carpet and now doesn’t know where it went to be bound. Apparently the installer doesn’t have to answer to anybody! This is Lowe’s in Queensbury and the installer is Olympic Carpet.
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1 comment
Anonymous
#1752006

similar dealing with Lowe's in Milwaukee Wi. never again. took four months to finally tell me they didn't have a qualified installer for the product.

Review
#1650662 Review #1650662 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Slow response to issue
  • Failure in delivery
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
  • Bad Installation Services

Lowes in Neabsco, Virginia - Carpet installation

1.3
Details
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was good for 10 years!!!!! we go to Lowes purchase the carpet and installed after 15 months awful results never again.... Don't use Lowes for carpet purchase and installation run.....
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2 comments
Anonymous
#1738817

Experienced exact same problem at 16 months. Do not use Lowe’s for installation!

Anonymous
#1736039

The carpet itself will have a warranty of more than one year. They cover the installation with a one year warranty which seems like plenty of time for an installation problem to show up.

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Review
#1629646 Review #1629646 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Warranty issue

Lowes - RUN!!!

1.9
Details
Laid new carpet over old pad,damaged furniture,walls and doors. Wrong cuts, short material 3 month ordeal. Service Pro is Lowe’s subcontractor. $1000 to repaint, furniture not repairable.After a month Lowe’s offered $500. My attorney will be in touch.
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Review
#1627911 Review #1627911 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Military friendly
Cons
  • No accountability
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Shoddy Workmanship
  • Run From This Place

Lowes - Poor instillation and very poor customer serve!

1.0
Details
We had over $5000,00 of carpet laid 19 months ago. The seams started showing in the hall and entry way of 2 bed rooms and raising up. I called and asked them about it and wasn’t getting anywhere with the sales person I was talking to and asked to talk to manger and was told they would call me Back. That never happened so I called again several times and they was left on hold several times. I finally got to talk to manager and was told that contract only covered instillation for one year. They cold send some out to look at it for $35 but if anything needed do I would have to pay for it! I said that’s poor business and I’d get someone else to do it. I would not let them make anymore money off of me!
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1 comment
Anonymous
#1734373

Why is this poor business? They have a one year warranty on the installation of the carpet which seem like it would be plenty of time for a problem with the installation to show up. It would be reasonable for them to expect you to pay for service after the warranty period.

Review
#1624734 Review #1624734 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Carpet is ok except for the seams in hall showing
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Lowes in Greensburg, Pennsylvania - Lowe's is NOT dependable!

1.0
Details
In Feburary, 2019 I paid Lowe's for new carpeting. Several weeks later, they sent out a very dirty and unkempt crew to install it. The crew did a very poor job of installation, leaving noticeable seams and ragged edges. One of the installers ruined my vacuum cleaner by overfilling it. When I complained, Lowe's promised to redo the carpeting and let me choose another. In the meantime, problems came up between Lowe's and their installers, (United Installers). This has continued for over 5 months, and they still have not installed my carpeting. Lowe's told me that they will contact me as soon as they have new installers, which should have occurred 10 days ago, but no word as of now. Don't buy carpeting from Lowe's!!!!!!!
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Review
#1618014 Review #1618014 is a subjective opinion of poster.
Service
Lowes Carpet Installation
1.8
Details
It ends up being way worse than what it was before this carpet that they installed with supposed to cost $700 find it really cost $1,000. It started creasing in the middle it was not installed properly I called 2013 and could not get any body to do anything about the...
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2 comments
Anonymous
#1738821

Same exact issue with installation.

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Review
#1598788 Review #1598788 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
1.0
Details
Lowes - Carpet Nightmare
If you have lots of time and money to waste, in addition to not being bothered by the plethora of issues that will result from your install I encourage you to purchase from Lowe’s. I ordered beautiful carpet from Lowe’s and the fourth installation team from the...
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2 comments
Anonymous
#1713619

For every person complaining about Lowes that is heading to Home Depot there is one complaining about Home Depot and heading to Lowes.

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Review
#1580868 Review #1580868 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Anything about their customer service
  • Have never had worse
  • Lack of professionalism
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Price reduction
Tags
  • The Work
  • Bad Customer Service And Delivery

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

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Lowes reviews
2.2
Details
So we had a Stainmaster carpet installed by Lowes. Pet protect and warrantied. My husband notice immediately that the thresholds installed between the rooms was beat up so he called and they sent someone out to take a look. We heard nothing. Then we notice within about...
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Review
#1562174 Review #1562174 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Lowes inability to resolve my claim in a timely manner
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution