Lowes Carpet Installation Reviews

2.2
(7 reviews)
Price Affordability
Product or Service Quality
Value for money
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Lowes will not stand behind THEIR mistakes they act like they are concerned and have "Kimberly" reach out to you when you email the CEO. If this stops one person from buying carpet from Lowes I will be satisfied. The carpet installers laid the carpet wrong into the French drain and I assumed it was a leak in my wall making my floors wet after several years of dealing with mold and *** a cable repairman is the one who found my issue and I was...
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WE BOUGHT CARPET FROM LOWE'S THEY ADVERTISE 10% DISCOUNT FOR MILITARY .WE DIDNOT GET IT. THEY SAID BECAUSE IT WAS A SPECIAL ORDER. I WOULD LIKE TO GET OUR DISCOUNT ON $1831.34 MATERIALS-LABOR $486.57. WE HAVE BOUGHT CARPET 2-3 TIMES OVER THE YEARS'THE CARPET I ORDERED ON OCT, 3 2016 WAS FROM CANADA. I WASN'T TOLD IT WAS FROM CANADA,I WOULD HAVE ORDERED CARPET WHERE I COULD GET IT QUICKER. I TRIED TO TRACK MY ORDER DOWN AND CAN'T FIND OUT...
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I didn't like
  • Uncertain delivery time
#934921
We ordered carpet tile at Lowe's of East Evansville (#630) on August 27, 2016. Delivery date was pushed back twice (three delivery dates). Installation was scheduled for September 24. When they didn't show up, I called installation only to be told that they didn't know which glue to use, the glue recommended by the manufacturer or Lowe's brand glue. This should have been resolved by telephone on August 27. Lowe's did not give me an update...
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1.0
I didn't like
  • Lousy service after the sale
#926235
I had been in several times picking carpet, blinds pad....asking questions got measurements. Then denied on spot have to wait on denial letter which I have not received. I am not happy with their customer service knowledge of how credit works. Asked about measurements not being close to what another company had given me. I am concerned about time frame of installation...after paying for my carpet. Did not like the way the front desk has no...
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I didn't like
  • Financing options
#923015
On June 10,2016 we placed an over $3,000 order with Lowes for carpet for our new home. On June 17, 2016 we also placed an order for some new hardwood floors. Cost of the hardwood floors over $12,000. Prior to these purchases we had also bought from Lowes a new stainless steel refrigerator and chest freezer. All together we spent over $20,000 in 2 months. Our carpet was ordered and when we were contacted about the installation, we were told they...
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2.5
I didn't like
  • Management and customer service
#920685
We bought carpeting from lowes with their installation. The carpeting had a one year warranty with it. The carpet got to the point where it looked like it was worn. Lowes came and took pictures and called the manufacturer . They suggested cleaning it professionally, which we did and it never helped. I went back to lowes and they promised to contact manufacturer. I still haven't heard anything and I've been back numerous times and the person...
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We bought carpet at Lowe's and had them install it. We called the store because of issues with the installation and set up an appointment to have someone come to look at it. When nobody showed up we called the store and realized that they never even scheduled someone to come out. We sat at home waiting for someone that was never coming. Very unprofessional! They have lost a long time customer! Hello Home Depot!.
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It took us over 3 months to order our carpet due to going ther several times and no one ever being able to assist us. The measured our home and didn't ask what carpet we wanted. When we picked a pattern they told us the needed to come again. Which delayed the install even more. Finally we went and paid for the carpet and they never called us for the install. I called several times until someone could tell me who to call to install the...
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I had the original builder's carpet (23 years old) replaced in my house. Living room dining room, stairs, hallway and 3 bedrooms. This house is occupied by myself and my husband (in our 50s). The only thing wrong with the old carpet is it was worn in some spots. Lowe's has contractors install their carpet. The carpet I bought has a 25 year warranty. In two years it looked like *** (way worse than the original builder's carpet). It started...
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I went to Lowes of Egg Harbor Township NJ this morning to pay the balance for my carpet install. I was excited about getting my room done until I arrived at Lowes. After patiently waiting, the salesman finally got to me and began to process the order. Another customer came to the desk and didn't say excuse me or anything just started asking questions about carpet to the sales person. He stopped waiting on me to answer her question which I...
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1.0
I didn't like
  • Customer service
  • Incompetent staff
#765992