Product: Lowes Carpet Installation Clear all filters (6 of 77 reviews match)
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Lowes - Carpet Nightmare
If you have lots of time and money to waste, in addition to not being bothered by the plethora of issues that will result from your install I encourage you to purchase from Lowe’s. I ordered beautiful carpet from Lowe’s and the fourth installation team from the...
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2 comments
Anonymous
#1713619

For every person complaining about Lowes that is heading to Home Depot there is one complaining about Home Depot and heading to Lowes.

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Review
#1580868 Review #1580868 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Low quality
  • Have never had worse
  • Anything about their customer service
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Price reduction
Tags
  • The Work
  • Bad Customer Service And Delivery

Lowes - Bad Carpet Experience

2.7
Details
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Four years ago I paid $1200 for carpet for my master bedroom, stairs and hallway. These are low traffic areas but I bought a very good quality carpet. After about 2 years, I noticed a few areas of lose carpet. Another year passed and more waves in my bedroom. Finally this winter I had a contractor out for other work and asked him if he could stretch my carpet. He said he could do it but it was not installed properly and I should be calling Lowes. Not only were there now waves in my bedroom but hallway and on every single step. Called the store multiple times with promises of a return call which never happened. When into the store and they gave me an 800 number which handles their issues. They advised me the warranty is only one year. I sent pictures and a statement from the contractor and finally they agreed to send their contractor to review. Their contractor told me it wasn't the installation but just bad carpet. Lowes then called me and told me I would need to pay $550 to have the carpet restretched. Now if it was bad carpet, would I pay to have it restretched. I would only have it restretched if it were installed incorrectly. I have not been able to get a call back from Lowes. I have purchased carpet from them for two other houses with no issues. I have original carpet in my living room and two other bedrooms upstairs that is tight and has no issue other than normal wear. There is obviously something very wrong. I have been a loyal Lowes customer for 25 years. I am also getting ready to for a major kitchen remodel which I typically would have gone to them for my countertops, etc. They could care less. I have paid off my account, canceled my card and will NEVER step foot in there again.
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4 comments
Anonymous
#1626007

Why do you expect them to cover the cost of re-stretching after 3 years? By making the purchase you agreed that the one year warranty was reasonable. If you thought the warranty should have been longer you should have tried to find someone (unlikely) that offered a longer warranty.

Anonymous
#1626709
@Anonymous

Do you think it is reasonable to have your carpet all loose and wavy after this time period? This is not my first rodeo buying carpeting.

I have never had this happen over the course of 30+ years. Especially since this was not "value priced" carpet or padding and in a very low traffic area.

Anonymous
#1625545

1yr l sucks for you

Anonymous
#1625024

You did the right thing - you voted with your wallet and your feet. You've left and are not likely to return.

I like that : you gave them a chance, they blew it, and you don't want anymore treatment like that.

Good for you. I would have put it in writing for the record and served my complaint to both the manufacturer and installer via Certified Mail Return Receipt Requested.

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Review
#1442265 Review #1442265 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Poor installation
  • Managment will not contact me
  • Disregard for loyal customer
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad Carpet

Lowes in La Plata, Maryland - Poor carpet installation

2.1
Details
Lowes - Poor carpet installation
Lowes - Poor carpet installation
Lowes - Poor carpet installation
I had Lowes install carpet in my home. We got high quality carpet and paid over $8,000.00. After 15 months the carpet developed rolls and ridges due to poor installation. Lowes has a one year warranty but many carpet issues develop after the 12 month warranty. I called both the local and corporate office and they were unwilling to budge on the installation issues. They didn't even acknowledge that they would look into the subcontracted installers, so the chance of this happening to someone else is a possibility. The installers did not even use a power stretcher, only a kick stretcher. At the time I thought this was a normal installation practice. After speaking with REAL professionals, I found this is a low budget install. Do not allow Lowes to install carpet in your home.
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1 comment
Anonymous
#1543975

that's because the only carpet installers that are willing to work for Lowe's are apartment carpet installers. But what did you expect from a "discount home improvement warehouse"? Top of the line service?

Review
#1334686 Review #1334686 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Store layout
Cons
  • Installation subcontractor
  • Installation
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

Lowes - Carpet installation completely wrong and no satisfactory resolution

1.0
Details
Lowes - Carpet installation completely wrong and no satisfactory resolution
Lowes - Carpet installation completely wrong and no satisfactory resolution

Update by user Sep 24, 2018

Finally we gave up with Lowes and signed paper with just 24% refund. But it been 2 months we haven't received our check.

There is no clarity that when I am going to get or will it get reissue if lost.

The person who is working with us is neither responding to our calls or emails. We just get automated response saying will get back to you after 6 days but no clarity on what's going on.

Original review posted by user Aug 17, 2018

My husband and I purchased a house last yr in 2017, we wanted to do house improvement/upgrate in the new house so we did some research in carpet purchase and narrowed down Lowes however Lowes did not meet our expectation at all, its so frustrating that its been 5 months now and the issue is not close to resolution. we bought carpet from Lowes at Raleigh store around 5 months ago , contractor came in the morning , after doing installation in the whole house at the end of the day they informed us that there are two different shades in the carpet and that some one will contact us shortly since contractor will report this issue with pictures and report. since then our struggle is still on, no one ofcourse contact us and we are at point that we are literally being pass from one team to another, from different people from store manager to CPD and now to sales installation team to get this resolve and yet there is no follow up and status of what is still same. its sad that we trust and choose Lowes for the business and paid upfront $6000 . This was absolutely not expectated from one of the reputed company although I am conceived now I should rather warn my friends, family, co-workers and neighbors not to purchase from Lowes. Lowes contractor lied to us and informed us about the two shade after the insallation. its been 7 months now and there is no satisfactory resolution to this situation.
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Review
#1331991 Review #1331991 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Damaged or defective
Loss
$6000
Preferred solution
Full refund

Resolved: Lowes - Carpet Not In Since January 2018. It's March 2018.

Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.

Update by user Apr 15, 2018

While the carpet has been installed, there is still some variation in the carpet between rooms. However, each room is cohesive.

I would have preferred to have all the carpet match without variation throughout the house, but at least, there isn't any variation in each room. Updated April 15, 2018.

Original review posted by user Mar 16, 2018

I purchased carpet at Lowe's January 6, 2018, for the living room, dining room, stairs, hallway and three bedrooms. The day before the install for President's Day in February of 2018, I was notified by the installation company there was not enough carpet to complete the master bedroom from the mill. I agreed to at least start on the installation on President's Day, February 19, 2018. Today, on March 16, 2018, the last piece of carpet was put down and the installer notified me the piece of carpet had a variation and did not match. I immediately called Lowe's and we agreed to re-order the complete job to avoid another mess, rip up the previous work and start from scratch. Thanks, Lowe's! Hopefully, this whole carpet installation will be done correctly the third time!
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1 comment
Anonymous
#1463790

While the carpet has been installed, there is still some variation in the carpet between rooms. However, each room is cohesive.

I would have preferred to have all the carpet match without variation throughout the house, but at least, there isn't any variation in each room. Updated April 15, 2018.

Resolved
Review
#1212156 Review #1212156 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
1.0
Details
Lowes - Don't purchase anything requiring installation from Lowe's
Lowes - Don't purchase anything requiring installation from Lowe's
Lowes - Don't purchase anything requiring installation from Lowe's
Lowes - Don't purchase anything requiring installation from Lowe's
On January 16th, Lowe's contractor started a carpet install. They finished around noon on January 18th. Upon inspection, and before signing off on the job, I noticed large white stripes running across the carpet in every single room. I also noticed that the carpet pad...
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7 comments
Anonymous
#1510892

It will never get better untill they quit going with installation companys

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Review
#1205087 Review #1205087 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Not a thing terrible company
Reason of review
Poor customer service
Loss
$4800
Preferred solution
Price reduction

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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