Product: Lowes Carpet Installation Rating: 1 Star Clear all filters (20 of 76 reviews match)
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Lowes - Worse experience so far

1.0
Details
Ordered carpet from Lowe’s 73 days ago, still no carpet! This is just a runner for my stairs. I am told by Lowe’s it’s the installer but the installer couldn’t find the carpet and now doesn’t know where it went to be bound. Apparently the installer doesn’t have to answer to anybody! This is Lowe’s in Queensbury and the installer is Olympic Carpet.
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1 comment
Anonymous
#1752006

similar dealing with Lowe's in Milwaukee Wi. never again. took four months to finally tell me they didn't have a qualified installer for the product.

Review
#1650662 Review #1650662 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Failure in delivery
  • Slow response to issue
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
  • Bad Installation Services
1.3
Details
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was...
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2 comments
Anonymous
#1738817

Experienced exact same problem at 16 months. Do not use Lowe’s for installation!

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Review
#1629646 Review #1629646 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes in Greensburg, Pennsylvania - Lowe's is NOT dependable!

1.0
Details
In Feburary, 2019 I paid Lowe's for new carpeting. Several weeks later, they sent out a very dirty and unkempt crew to install it. The crew did a very poor job of installation, leaving noticeable seams and ragged edges. One of the installers ruined my vacuum cleaner by overfilling it. When I complained, Lowe's promised to redo the carpeting and let me choose another. In the meantime, problems came up between Lowe's and their installers, (United Installers). This has continued for over 5 months, and they still have not installed my carpeting. Lowe's told me that they will contact me as soon as they have new installers, which should have occurred 10 days ago, but no word as of now. Don't buy carpeting from Lowe's!!!!!!!
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Review
#1618014 Review #1618014 is a subjective opinion of poster.
Service
Lowes Carpet Installation
1.0
Details
Lowes - Carpet Nightmare
If you have lots of time and money to waste, in addition to not being bothered by the plethora of issues that will result from your install I encourage you to purchase from Lowe’s. I ordered beautiful carpet from Lowe’s and the fourth installation team from the...
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2 comments
Anonymous
#1713619

For every person complaining about Lowes that is heading to Home Depot there is one complaining about Home Depot and heading to Lowes.

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Review
#1580868 Review #1580868 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Anything about their customer service
  • Low quality
  • Have never had worse
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Price reduction
Tags
  • The Work
  • Bad Customer Service And Delivery

Lowes - Carpet installers are a no show & customer is not happy.

1.0
Details
Carpet installers a no show. Called company, Hunter Flooring , & was told the installer ran into a problem but would be out in about a hour or so. It has been several hours & they still are not here. Called again & was told they would be out in another 45 minutes. No carpet installed & a room full of furniture is being delivered in the morning. How do you run a business & not show up to do the job?
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Review
#1480935 Review #1480935 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Problem with delivery

Lowes - Free install carpet scam

1.0
Details
Lowes sends out an installer, takes measurements. Next day the installer wants $1.00 sq ft for tack strips & glue ! Really ? This estimate was on a new room clean concrete, no prep. Independent carpet installers charge $1.00 to $2.00 per sq.ft. depending on moving furniture etc. Sad Sad Sad Sad Sad
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Review
#1452208 Review #1452208 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Lowes in Richmond, Kentucky - Carpet Installation

1.0
Details
Carpet Buckling, it’s been going on for 3 years. Lowe’s sent someone out . They said the installers were at fault, but now say they aren’t going to correct the problem..
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Review
#1433232 Review #1433232 is a subjective opinion of poster.
Service
Lowes Carpet Installation
1.4
Details
So-purchased so called “life proof” carpet. The install was supposed to be a runner up the stairs, and carpet to the end of the hall. I was assured by the salesman that it was awesome, pet and kid proof carpet. They installed it-incorrectly. But, OMG! they had enough...
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Review
#1425081 Review #1425081 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
1.0
Details
Lowes is the worst place to get carpet!! They installed my carpet Approx: $6300.00 and it has more "HUMPS" in it the a team of Camels !!!!!!! They never stretched the carpet on the install! Talked to Lowes store manager/and Lowes corporate, they said $2000.00 MORE...
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Review
#1354279 Review #1354279 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
Loss
$4000
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.0
Details
Lowes - Carpet installation completely wrong and no satisfactory resolution
Lowes - Carpet installation completely wrong and no satisfactory resolution

Update by user Sep 24, 2018

Finally we gave up with Lowes and signed paper with just 24% refund. But it been 2 months we haven't received our check.

There is no clarity that when I am going to get or will it get reissue if lost. The person who is working with us is neither responding to our calls...

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Review
#1331991 Review #1331991 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Damaged or defective
Loss
$6000
Preferred solution
Full refund