Product: Lowes Carpet Installation Rating: 2 Stars Clear all filters (11 of 76 reviews match)
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Lowes - RUN!!!

1.9
Details
Laid new carpet over old pad,damaged furniture,walls and doors. Wrong cuts, short material 3 month ordeal. Service Pro is Lowe’s subcontractor. $1000 to repaint, furniture not repairable.After a month Lowe’s offered $500. My attorney will be in touch.
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Review
#1627911 Review #1627911 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Military friendly
Cons
  • No accountability
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Shoddy Workmanship
  • Run From This Place
1.8
Details
It ends up being way worse than what it was before this carpet that they installed with supposed to cost $700 find it really cost $1,000. It started creasing in the middle it was not installed properly I called 2013 and could not get any body to do anything about the...
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2 comments
Anonymous
#1738821

Same exact issue with installation.

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Review
#1598788 Review #1598788 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
2.2
Details
So we had a Stainmaster carpet installed by Lowes. Pet protect and warrantied. My husband notice immediately that the thresholds installed between the rooms was beat up so he called and they sent someone out to take a look. We heard nothing. Then we notice within about...
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Review
#1562174 Review #1562174 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Lowes inability to resolve my claim in a timely manner
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
1.8
Details
"Installers showed up in the rain with huge roll despite laser measurements from estimator. Classic ranch house where nothing over 12 feet wide so easily cut room pieces at warehouse. Anyway it is raining and these clowns have to cut it in driveway since they cannot...
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Review
#1452237 Review #1452237 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Service and their venders
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction
Tags
  • Lowes Bad Carpet
2.1
Details
Lowes - Poor carpet installation
Lowes - Poor carpet installation
Lowes - Poor carpet installation
I had Lowes install carpet in my home. We got high quality carpet and paid over $8,000.00. After 15 months the carpet developed rolls and ridges due to poor installation. Lowes has a one year warranty but many carpet issues develop after the 12 month warranty. I called...
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1 comment
Anonymous
#1543975

that's because the only carpet installers that are willing to work for Lowe's are apartment carpet installers. But what did you expect from a "discount home improvement warehouse"? Top of the line service?

Review
#1334686 Review #1334686 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Store layout
Cons
  • Installation subcontractor
  • Installation
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
1.8
Details
Lowe’s quoted me $1,700 for the carpet and pad I wanted. They measured for 560sf and when I contacted them to tell them they measured wrong, they said the installer needs at least 2 extra inches on every side to install and that they have to go by what the installers...
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5 comments
Anonymous
#1513631

You don't seem to understand how carpet is sold or installed. Carpet comes in 12' or 15' widths.

lets say you had an 8x10 area to carpet. that would be 80 square feet. Their quote would have been for 96 square feet (an 8' x 12') piece of carpet.

You will have an 8' x 2' scrap. Unless you rooms are exactly 12' or 15' wide and perfectly square you are going to have waste when you install carpet.

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Review
#1295392 Review #1295392 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes - The worst

2.2
Details
We are first home owners and bought berber carpet for our living room.When the carpet guys left the carpet looked great. However, I didn't notice there was a 10 inch tear at the bottom of our stairway until a month later. We called Lowes to let them know it needed to be replaced- as there is a one year warranty and got a complete run around. 2 months later, and we are still waiting for our carpet to be replaced. Do not get your carpet installed by Lowes. Customer service is awful.
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Review
#1178818 Review #1178818 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
1.7
Details
I had carpet installed in a bedroom and in a garage work area. The low level carpet (indoor outdoor) was installed by gluing it down. The installer picked up the wrong color and had to go back to the distributor. Now the installation of the bedroom, it looked flat at...
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1 comment
Anonymous
#1459724

NOT related to Lowe's , but I have a similar problem with the carpet developing "waves", the carpet needs to be re-stretched properly onto the tack strips and any excess carpet trimmed.

Review
#1164962 Review #1164962 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Carpet
Cons
  • Installation
Reason of review
Warranty issue
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Support
1.5
Details
Thank the Lord for Citicard guarantee, however, getting money returned does not make up for damages to home and property! Carpet looks worse than 10+ yr old carpet removed! Seams all over and doesn't clean as salesperson represented. Hard spots underneath w/padding...
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Review
#1130045 Review #1130045 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.9
Details
Lowes installed the carpet. What a mess! The installers put dirty handprints all over the walls and trashed the baseboards with scrapes, scuff marks, black marks, and nail pops due to the use of excessive force with carpet stretchers. I'll remind you at this point...
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1 comment
Anonymous
#1268698

I believe that Lowe's contracts out their installers instead of directly hiring installers.

So your complaint is with the company that Lowe's contracted out instead of them.

Review
#988103 Review #988103 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Other issue