Product: Lowes Carpet Installation Rating: 3 Stars Clear all filters (11 of 74 reviews match)
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Lowes in Coldwater, Michigan - Cancelled carpet installation

2.6
Details
Scheduled for carpet install this morning and received a call stating the installer had van problems. Irritating when you put everything aside to accommodate them. Have they not heard of van rental??
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Review
#1454190 Review #1454190 is a subjective opinion of poster.
Service
Lowes Carpet Installation
2.7
Details
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Four years ago I paid $1200 for carpet for my master bedroom, stairs and hallway. These are low traffic areas but I bought a very good quality carpet. After about 2 years, I noticed a few areas of lose carpet. Another year passed and more waves in my bedroom. Finally...
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4 comments
Anonymous
#1626007

Why do you expect them to cover the cost of re-stretching after 3 years? By making the purchase you agreed that the one year warranty was reasonable. If you thought the warranty should have been longer you should have tried to find someone (unlikely) that offered a longer warranty.

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Review
#1442265 Review #1442265 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Poor installation
  • Disregard for loyal customer
  • Managment will not contact me
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad Carpet

Lowes - Waste of $4000. Horrible install. No resolution.

2.7
Details
Absolutely, the worst quality of workmanship, ever. Almost one year of back and forth between contractor, Lowe’s, and us. Lowes reps provided the wrong information and wrong padding for the Berber. The contractor did a substandard job with messy staples, uneven seams, and stairs cut too short. All are pointing fingers at one another. Over $4000 in costs for top of line Stainmaster carpeting and it looks horrible. Lowes does not stand by their customer satisfaction
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Review
#1297867 Review #1297867 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality
3.2
Details
had my carpet installed by Lowes carpet installers. We were unable to be in the house during installation and was waiting in our garage for 6 hours in 96 degree heat. Once they left we noticed black smudges all over our walls, long black marks on all trim in every...
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2 comments
Anonymous
#1510854

as bad as you described the damage..how did you not notice it till after they left?????????????????

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Review
#1277856 Review #1277856 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Contacts to schedule the install and the call the day off
  • Offered a small token for the inconvience
Cons
  • And spoke spanish all day without giving me updates in english
  • Disrespect for our home
  • Were late
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
2.6
Details
Had carpet instalkation scheduled for yesterday. Two men showed up at nine. Didnt do anythinhg fir two hours. These individuaks were with service pro a sub of lowes. Theze two individuaks got into altercation ine was fired. They left wuth carpet never came back spent...
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2 comments
Anonymous
#1732728

Unintelligible

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Review
#1251390 Review #1251390 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
2.8
Details
Had carpet installed from Lowes a year and a half ago. It recently developed waves in it due to poor installation. I called Lowes and they directed me to the installation department. They stated it only had 1 yr guarantee therefore nothing can be done. Recently had...
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Review
#1249139 Review #1249139 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4000
Preferred solution
Full refund
Tags
  • Worthless Warranty
2.7
Details
In November of 2017, I ordered carpet from Lowes store in Federal Way, Wa. It was installed on January 3, 2018. There were some problems with the installation and the installers broke two lamps during the installation. The lamps were only two months old and were...
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Review
#1215261 Review #1215261 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • This purchase of carpet was a nightmare from the beginning
Reason of review
Damaged or defective
Loss
$60
Preferred solution
It would be nice to have the lamps replaced but having the carpet installation problems fixed would be nice. Having the company actually care in the first place would have been preferable.
Tags
  • Installation
  • Carpet
2.5
Details
A few weeks ago we ordered carpet from Lowe's. When we got home, we checked the receipt as the price just didn't seem right. They overcharged us on the padding by a few hundred dollars. Went back to Lowe's and had them readjust the price to what it should have been. No...
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1 comment
Anonymous
#1404036

no kidding? Don't buy carpet from a discount DIY warehouse?

Sounds like a good idea. I'll buy from a real carpet store and get better customer service. But wait? There are no real carpet stores anymore!

Lowe's and Home depot put them all out of business with their cheaper prices! Now what?

Review
#1146855 Review #1146855 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Order processing issue
3.0
Details
he added that they would call me the next Monday to set up a date when the carpet would be installed. Since then I have called four times, every time they changed the date when the carpet arrived at the store, first it was Saturday, then Monday, and Tuesday... last...
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3 comments
Anonymous
#1326955

I have been waiting for 6 months for them to replace a carpet that was poorly installed. They keep coming up with excuses that lead to more and more delays.

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Review
#1041464 Review #1041464 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • I am pissed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
2.5
Details
On June 10,2016 we placed an over $3,000 order with Lowes for carpet for our new home. On June 17, 2016 we also placed an order for some new hardwood floors. Cost of the hardwood floors over $12,000. Prior to these purchases we had also bought from Lowes a new...
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Review
#920685 Review #920685 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Management and customer service
Reason of review
Poor customer service
Preferred solution
Apologize for the horrible customer service and fix it
Tags
  • Managment Team