Product: Lowes Carpet Installation Clear all filters (76 of 76 reviews match)
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Lowes - Carpet installers are a no show & customer is not happy.

1.0
Details
Carpet installers a no show. Called company, Hunter Flooring , & was told the installer ran into a problem but would be out in about a hour or so. It has been several hours & they still are not here. Called again & was told they would be out in another 45 minutes. No carpet installed & a room full of furniture is being delivered in the morning. How do you run a business & not show up to do the job?
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Review
#1480935 Review #1480935 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Problem with delivery
Picked out tile and carpet at Lowes. We installed the tile ourselves but when it came time for the carpet install that's where they list me to Home Depot. Wished we gave Home Depot all our money. The installer called to schedule measurements. I let him know we don't...
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2 comments
Anonymous
#1651187

RIGHT! Go to Home Depot!

No one on this site is going to fall for THAT one ! Read the Home depot complaints sometime.

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Review
#1480336 Review #1480336 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
After paying Lowe’s for carpet and installation waited approximately two weeks was told install would be Tues morning which was fine took day off to be home was told a couple days in advance install would be in the afternoon. After waiting all day called around 4:30 to...
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1 comment
Anonymous
#1648643

It's an unfortunate fact of life that things can throw delivery or installation schedules off. Your best bet would have been to let them install the carpet Tuesday even if it meant you would get a short night of sleep.

Expecting them to bump another installation on Saturday would have just created another problem. Had you asked to have the installation scheduled on the next open Saturday they probably would have done that.

Review
#1475808 Review #1475808 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes in Anderson, South Carolina - Stay away! And they are not military friendly

Where do I began? At the end bc I have spoken my complaints so often that even I’m tired of them. Lowe’s, specially store 1153 in McDonough Ga, doesn’t give a hoot about customers once they have your money. Oh, the complaint line is a joke bc all they do is send you back to the store that messed you over in the first place. I have dealt with this poor treatment since November and it’s now February. They even canceled my carpet installation because I had the nerve to complain about being overcharged by $1900. Yes, this has caused my condition to worsen and my pockets to lessen....anyone who wants to hear why you should not trust this store can call me 7706587313, wish my number spelled out buyer beware
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1 comment
Anonymous
#1752770

I see nothing in your statement about them not being friendly with military they give up to 10 percent off but does not include install and does not cover by those who are dishonorably discharged

Review
#1461493 Review #1461493 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes in Coldwater, Michigan - Cancelled carpet installation

2.6
Details
Scheduled for carpet install this morning and received a call stating the installer had van problems. Irritating when you put everything aside to accommodate them. Have they not heard of van rental??
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Review
#1454190 Review #1454190 is a subjective opinion of poster.
Service
Lowes Carpet Installation
1.8
Details
"Installers showed up in the rain with huge roll despite laser measurements from estimator. Classic ranch house where nothing over 12 feet wide so easily cut room pieces at warehouse. Anyway it is raining and these clowns have to cut it in driveway since they cannot...
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Review
#1452237 Review #1452237 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Service and their venders
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction
Tags
  • Lowes Bad Carpet

Lowes - Free install carpet scam

1.0
Details
Lowes sends out an installer, takes measurements. Next day the installer wants $1.00 sq ft for tack strips & glue ! Really ? This estimate was on a new room clean concrete, no prep. Independent carpet installers charge $1.00 to $2.00 per sq.ft. depending on moving furniture etc. Sad Sad Sad Sad Sad
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Review
#1452208 Review #1452208 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
2.7
Details
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Four years ago I paid $1200 for carpet for my master bedroom, stairs and hallway. These are low traffic areas but I bought a very good quality carpet. After about 2 years, I noticed a few areas of lose carpet. Another year passed and more waves in my bedroom. Finally...
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4 comments
Anonymous
#1626007

Why do you expect them to cover the cost of re-stretching after 3 years? By making the purchase you agreed that the one year warranty was reasonable. If you thought the warranty should have been longer you should have tried to find someone (unlikely) that offered a longer warranty.

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Review
#1442265 Review #1442265 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Disregard for loyal customer
  • Poor installation
  • Managment will not contact me
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad Carpet

Lowes in Richmond, Kentucky - Carpet Installation

1.0
Details
Carpet Buckling, it’s been going on for 3 years. Lowe’s sent someone out . They said the installers were at fault, but now say they aren’t going to correct the problem..
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Review
#1433232 Review #1433232 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes in Humboldt, Tennessee - Carpet wrinkled, seams showing

Carpet is buckled up in every room. Seams are showing. Jusr a bad job on installation. Needs restretched and reseamed. Installers should be fired.
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Review
#1431643 Review #1431643 is a subjective opinion of poster.
Service
Lowes Carpet Installation