Lowes Carpet Installation Reviews

2.2
(7 reviews)
Price Affordability
Product or Service Quality
Value for money
I recently had carpet installed by Lowes, never again!!! The company they used as they sub contract out was Keller and the office people are horrible to communicate with. Once I got a date the installer showed up with no help and I had to re schedule after I left work to come home to take out all the electronics that I was not told I had to do, that was the stores fault. Once the installers left the next day I realized that they had not run the...
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Anonymous

Anonymous This is because the Keller company actually made half as much money as they would have if you had contracted directly with them. Lowe's keeps half of the contracted labor amou...

Installed wrong carpet! We ordered and paid for SOS Soul Mate carpet with pet protection. This is a thick dense carpet. We asked for it to be the color of a low end thin carpet SOS Kindred Spirit. They delivered and installed the Kindred Spirit carpet. My wife told them it was Wrong when it was on the truck. Lowes was called and they kept stating the carpet has to BLOOM. I rushed home and its NEVER GOING TO BLOOM because its the wrong carpet! I...
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I didn't like
  • Rude manager understanding flooring staff
#714018
Early May of this year my husband and I visited your store @4430 Illinois rd. Fort Wayne, IN 46804. We had been pricing carpet for our living room and stairs w/hall. We spoke to John McKnight(he was very nice and helpful). We found a carpet that we liked and John set up a visit for the installers to come out and measure those areas in our home. The gentleman that was sent to our home(who is contracted by Lowes) measured 528sqft. We were...
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1.3
I didn't like
  • Customer service received
#661318