Lowes Carpet Scam

2361 of 2678 Lowes reviews

Advertisement said $98 whole house install.After we paid $32 for them to come out to do a square footage estimate, thew insisted that we buy there pad.

We already had new pad (less then 1 year old. Steps cost extra, plus carpet removal (which we had already removed). total for labor only would be $1900 dollars.

We got them to remove the charge for carpet removal however they still want to charge $1300 for a $98 whole house install.The carpet person at this Fredricksburg VA store eventually hung up on me after I told him I don't care how his numbers add up that was his problem in my math $98 never =1300+ dollars.

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Product or service
Carpet Install
Review category
Household Services
review #173710
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Helpful? 85 Yes 85 360 No 360
Had the same issue 99 Yes 99
2361 of 2678 Lowes reviews

Nov 14, 2016 #1240394 Austin, Texas, United States

My free installation ended up at $2800, Lowes is a major scam on carpet by using the pad and installation for hidden costs. $500 to haul off the old carpet, $250 to move the furniture around and they will not move beds or TV's, $84 for carpet tape and almost double the going price for pad.

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Nov 03, 2016 #1235772 Baltimore, Maryland, United States

If you read the $98 BASIC LABOR charge it clearly states "does not include installation on steps, moving furniture, rip up and removal and any other customization". I'm also positive that the quote for $1300 included the carpet and pad. Before you negatively criticize Lowes and the associate that EVENTUALLY hung up on you for attempting to explain to you that you are wrong you should get your facts straight. It's people like you that make retail associates jobs very difficult. The carpet installation pricing is very clearly listed all over the department. Try reading and listening to the professional sales associate before posting bogus stuff like this.

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Feb 22 #1292020 Perry, Georgia, United States

Even as a worker, I can see the scam. Not exactly as this women stated, but I can see it. I went with the free installation and that includes furniture removal, carpet removal and haul away. One if the first charges I seen were for haul away. Then i add up my numbers. They want me to buy 92 extra square feet of rug which totals $150. Why should I buy that much extra to literally cover 10 square feet that is not covered by the 15 foot roll????

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Apr 30, 2016 #1152218

Yup that's how they get you

0 0 Reply

Jul 16, 2015 #1008212

When getting estimates fir flooring. Get several estimates. Compare apples to apples. Most installers are subcontractors. When working for lowes they require them to be carry all kinds of insurace!! There is no way they can install a whole house for 99.00.!! They would loose money!! They are tacking it in somewhere!! Get a bid from them for carpet pad and labor. Now get another bid!! Compare the bids!! Is the overall price higher or lower? Is the value of the product the same? Flooring stores carry all the insurance that lowes makes the installer carry. The flooring store will back the product and give u a warranty!! Lowes does have a credit card u can use!! Stores most likely have some kind of financing... Depending on credit... My husband has been in the flooring business for close to 30 years....

1 6 Reply

May 11, 2015 #982828

Lowes riped off my wife. We wanted new carpet in our house so I told my wife to handle it. She called lowes they came out and gave her a square footage of 960 sq. ft. that would cover any overages they had. So my wife said ok after I got the 4500.00 dollar bill I did the sq. ft. I came up with760 sq. with overage allowed. front room is 21/23.6. So carpet comes in 12 and 13 foot rolls average you take 44 running feet witch would be 12/44 foot long cut in half put it side by side you get 22/24 minus the fire place you cut out 24 sq. ft. that goes in to the two closets I have.That they charged extra for Overage they say. Hall way is 43 inches wide I figured 48 inches or 4 ft. wide 28 foot long take the left over carpet would be 28ft long 8 foot wide cut that in half that gives you 16/14 that fits the dining room that's all the carpet you need.12 by 72 foot long they charged my wife for 12/80 running feet that's like an extra 96 sq. ft. at 5.25 a sq. ft. that's about 500.00 they got us for not including the pad. Not happy with LOWES at all. I will not go back to them ever again. Ladys beware. Las Vegas Nevada

2 5 Reply

Feb 15, 2015 #946050

It's all a scam. I paid almost $3000 for a flooring install that has yet to happen. The contractor will schedule, then something will come up the day before and it'll be rescheduled. This has been a neverending process for me.

1 1 Reply

Feb 12, 2015 #944654 Horseheads, New York, United States

Explain how someone is suppose to make a living on 98$ for a whole house installation. Grow up quit wineing

3 12 Reply

Mar 07, 2016 #1123617 Griffin, Georgia, United States

To "me" If you had not gone to school,( I am making and assumption) you just would not know much of anything. They get a commission off the carpet , and the padding, Get it? A+B+$98!

0 0 Reply

Mar 08, 2016 #1124055

Mike, This is how it works. The installer gets a rate based off the square footage payed for by Lowes. They also get paid for moving furniture, removing carpet and pad. They also get paid for moving furniture, upholstered carpet, trim pieces, transtitions, etc. They ARE making more than $98 for the installation. Lowes simply increases the retail prices on carpet and pad to cover the cost of the installers fee and then market it as x amount. If the consumer believes he is saving money because Lowes tells him he is... well it's a credit to marketing.

0 0 Reply

Aug 12, 2014 #855283

Everyone has had there own type of encounters with lowes and other large retail stores. If you feel good about yours and the service provided .. That's good. But I agree with the installation price being of a misleading nature regardless of further information in some pamphlet... It should say on the shelf with the price of installation that the price does not included preparation for installation. And I know its the consumers job to ask questions and they are there to make money but you know *** well that the marketing team putting the idea into effect knew it would draw the unknowing customer in for an ambush sale. And it is irratting for a fellow human being to take something at face value for what it says and to get excited about getting a deal only for them to come out and waste your time when you can get a better deal with your localy owned small town or city store. And they know this and that is why their main advertisment in adds commercials and on shelf are made to appear to be a better deal while knowing that people in general will misunderstand. So the people on here that are acting like no one has a right to be upset are wrong in my opinion because you did not share their experience of being maliciously misled.. Because it was preconceived. Which is wrong on a moral level. Things are to tight with finances today for some company to try and mislead and railroad you into a series of events to get there foot in the door so they can get a bigger profit margin when... Show more

4 5 Reply

Jan 25, 2015 #936267 Honolulu, Hawaii, United States

I am a flooring installer and accidentally came across this You all *** idiots. It says right on the ad that the 98 only covers BASIC install. Which means, walk in and start kicking out pad and carpet. Of course removing and hauling away the old, dump fees, moving furniture, installing tack strips, steps and any custom work is extra charge. Quit whining and get over it. Find something better and more productive to do with your time

10 11 Reply
M flip

Apr 04, 2015 #967811

I couldn't have had a simpler carpet to remove. No furniture, carpet is not glued etc. I still feel taken advantage of and time wasted to meet someone to have a quote be ten times the amount quoted!!
I wish I had read reviews before wasting my time.

9 2 Reply
Honesty Is The Best Policy

Jul 29, 2014 #848072 Deer Park, New York, United States

To confused
As a employee of Lowe's that works in the flooring department and a former Flooring technician for 20 Years . There contractors mismeasure jobs regularly over price floor prep. Do yourself a favor go to a mom and pop store you'll get better service and a quality Installation.

17 6 Reply

Jul 29, 2014 #847814

Lowes gave me one number for the linear foot of carpet and double the amount for padding? I don't understand this.. why aren't the the same thing? example 96 LF for the carpet and 192 for the padding?

2 3 Reply
carpet bob

Aug 13, 2014 #855843

not really the carpet is 12 feet wide but the padding is 6feet wide / so if you only got 96 Lf of pad you would have 1/2 the pad you need ! but they would probably try to scam you anyway.96 Lf of carpet is 128 sq yards .pad only come in 30 and 40 yard bales so they would say you need that extra bale. then when they send the installer out they actually only give him 10% less pad because that is all you need. even then the installer uses up the pieces of pad he has left in his truck in your house.(you would never know) and sells the full bales to mom and pod stores for cash.trust me I have been in the business for 40 + years .BOB MC

2 3 Reply
Lowes scam

Aug 25, 2013 #706647

Lowes carpet scam in NY. Forget all the little charges that add up like moving furniture they can charge hundreds of dollars for. But the real scam is they over estimate the yardage. My Medford Lowes in NY contracted Gemini Florring to come measure. They said I needed 79 yards. I thought this was excessive so asked for a remeasure from another company they use named Penco came. They gave me yardage of 71 yards. Both companues working for Lowes charged differnet prices for moving furniture and carpet removal. Penco was much higher fees although lower yardage. I went to a reliable carpet place in Farmindale and they said 62 yards. I gave them the job and it was done a lot cheaper too. Never again LOwes for carpet!

4 4 Reply
Lowe's-No go

Jul 17, 2013 #682389 Englewood, Colorado, United States

Ok folks just run off lowe's carpet people and there dirty scam they are doing to everyone. 24x24 cabin 1340.00 LOL they got 35.00 for show up fee. Called measuring for install. Turn Lowe's into a chinese laundry. No more from me. Go to a mom and pop place and save money and gives work to good people. Not scammers

9 4 Reply

Feb 24, 2013 #613743

The problem with most consumers when it comes to flooring purchases is that they dont understand how it is sold from the manufacturer or how it is installed. For instance carpet is "sold" by the sq foot but comes from the manufacturer usually in either 12 or 15 feet widths. Padding typically comes in a 6 feet width. So if you have a 10x10 room you want to carpet then you will have to buy 10 feet of carpet that will come to 120 square feet. So if it is 1.00 per sq foot then you pay 120.00 not the 100.00 that you think you should pay. Then for the pad you would end up purchasing 20 feet of pad which comes out to 120 square feet as well. Now on to the $97.00 Basic Install from Lowe's. That price is for install of carpet and pad with no other labor involved. If you have done the pre-work like moving the furniture, removing the old carpet and the old pad then great for you because you qualify for the basic labor. Now if dont want to do work whats so ever then there will be extra charges involved. Also on pad being required that is stipulated by the carpet manufacturers. If you read the brochure about your carpet warranty it will tell you that. I cant stand un-informed consumers and then what to rant on about a business being scammers. The last time I checked a business was in business to make money. It sounds like to me that the associates did not have all the training they needed. Which is not their fault but that of the upper management.

6 3 Reply

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