Product: Lowes Cashier Clear all filters (77 of 77 reviews match)
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1.0
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I am an avid shopper at Lowe’s on Lowe’s dr for all my home improvement needs as well as projects I do from time to time. Also I realize sometimes employees may panic in an emergency and act irrational, however this is my most recent experience and I hope it is...
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2 comments
Anonymous
#1727170

actually the employee WAS following the procedures. They are instructed to not let anyone leave the store if there is a clear danger to them if they leave the store.

If the storm was bad enough that the electricity was off then it was bad enough that it was dangerous to be outside ate the particular time. High winds, downed power lines, TORNADOES. Stop being an a55 and think about it.

If they let you walk outside and you catch a power line to the face and get killed than your family would sue the living *** out of them. They are protecting YOU and themselves.

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Review
#1611726 Review #1611726 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Prescott, Arizona - Rude checkout person

Today 5-25-2019 I made a purchase at the Twin Falls Idaho Lowes store. Among my purchases were 5 garden plants that were marked down to a dollar. I pointed it out at the register but the checker told me "don't worry about it I have it taken care of." My total reflected the original price. When I ask about it she told me I was wrong until I showed her the mark down sticker. She then became very rude . She corrected the total, threw my change down on the counter with no thank you and proceeded with the next customer.This is not the first time this person, named Merideth, has been rude to me. I usually avoid her checkstand but the others had long lines. Next time I will wait in line before dealing with her. A person like her should not work with the public.
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Review
#1542655 Review #1542655 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Refunds

My husband went to Lowe's to purchase some closet doors and lights for a closet project. When he got to the register the closet doors he chose were more expensive and in the wrong spot. He purchased on our debit card and a pre-paid card he got for Christmas. When he realized that the doors were more expensive than he had hoped he exchanged them. Needless to say Lowes charged our debit card 174 and some change and then apparently refunded the card back for that amount. Seven days passed before I checked to see if the money had been credited back which it had not. Then a few days later a credit was made but by my bank statement it looked like they put the money in and then took it back out. Still not sure if they ripped us off or not. I have never been so unhappy with a business in my whole life. Not sure why they didn't just refund his money back instead of "putting it back on the card". One thing is for sure they wasted no time taking the money out but expected us to wait to "supposedly get it put back in. I also just returned the lights which were on the same receipt hopefully that money goes back on our debit card or the prepaid gift card but not looking for either to happen. Needless to say I will go to HOME DEPOT from this moment forward. LOWES is a complete and total rip off. *** Facepalm Wtf
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4 comments
Anonymous
#1658281

One thing is for sure the public are idiots and complain about stuff before they really know what they are talking about. Hmm. Another idiot?

Anonymous
#1635641

Most store will make the refund in the same manner the purchase was paid for. Stores are charged when you use cards and they get that back when the purchase is refunded to the card.

The stores process the transactions in real time.

For some reason the banks always take longer to show a return than they do a purchase. Blame the banking system, not the store.

Anonymous
#1635633

And either way you will get it back the same way you gave it too them.

h.kitchener
#1635516

One of life's lessons everyone should heed is "never, ever use a debit card or give anyone the means to take money out of your bank account." Very dangerous. If you cannot or will not pay cash, then use a credit card----much safer.

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Review
#1456060 Review #1456060 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Problems with payment
Loss
$174
Preferred solution
Full refund

Lowes in Naples, Florida - Poor employee customer services

3.7
Details
To Whom It May Concern: I was in your Lowes store #2261 on Saturday October 13, 2018 at 18:38 and had a conflict with one of your customer service Personnel on that date. I needed to have my credit card looked up which Elle did for me. She proceeded to ring up my items, a Grab bar, 3 small flashlights and a timer. Then she walked away from me. I needed a bag to exit the store. Elle when to ring up another customer, I stated I needed a bag, but it fell on deaf ears of both the personnel behind the Customer service counter. I stated it again but no one seemed to hear. I nugged the other counter personnel girl on her right arm, who was on the phone, for a bag. She stated sharply and loudly, “Don’t you touch me”. I stated I need a bag. She stated “don’t you lay your hands on me”. In amazement, and truly exhaustion, I stated forget the bag. She said “You got that”. As I was approaching the door, “I stated you don’t have to be a ***** to me, I just wanted a bag.” She called at me, “what did you say?” I repeated it to her, as she was very wrong to talk to a regular customer in that manner. “You don’t lay your hands on me”, as she was bobbing her head. I told her she didn’t have to get all Ghetto on me, she is working and needs to be aware of customers. “Your ghetto” she stated. I stated I can call the manager from my phone. I left the store. I called the store when I got to my car and left off my stuff in my car.. I went to the lumber check out and called the store on my phone. Finally a manager (a female) did answer the call and I asked for her to meet me in lumber, register 1. A man came down and was answering another customer’s questions and then he stated can I help you. I stated I was waiting for a manager and he stated he was one. I told him the event, as I am telling you. It is important to state that the whole time the person I had the conflict was on the phone with another customer, speaking to me in the manner that she did. The other phone customer had to hear her as she talked loudly, rudely and insubordinately to another customer. I am a regular customer, and actually that day I passed 2 Lowe’s and 2 Home Depot, as the Job I am working at is in Fort Myers, but I usually stop at the one close to my home, which is this store. In fact on Tuesday, I spent over $1000 for sinks, garbage disposals, and faucets. I will shortly be working on a entire kitchen renovation in the next couple of weeks. As well as a Garage renovation coming up at Thanksgiving. I make big purchases at least 4 to 6 times a month. I did not appreciate the girl’s response to a simple and non-malice nug, and I do not believe Lowe’s wants this to be the person that customers need to interact with. Not only was she rude and belligerent to me, but the customer on the phone was witness to the event as well. She was not aware of other customers in her area. even when I came up and was waiting to be checked out, as she was facing me. Elle had to move from her station to assist me. The girl in the Lumber check out immediately acknowledge me even tho I was just standing there. This was a very unpleasant interaction in your store, mostly due an employee who has no sense that she is there to help the customer, not to ignore, insult and berate the customer I would appreciate their response for this event.
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4 comments
Anonymous
#1658284

You ever touch me, I will floor you. You don't understand the harrassment we have to deal with.

I don't want your dirty hands on me. Nasty!

Anonymous
#1588951

There's more to this story than you're telling.

Anonymous
#1580075

How do you think you lost $2000 because you didn't get a bag? I've never considered a plastic bag from Lowes to be worth that kind of money.

Anonymous
#1580007

Considering you stated this in your complaint... Monetary Loss: $2000.

You Do Not come across as credible.

You come across as greedy. So What is the True story?

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Review
#1381067 Review #1381067 is a subjective opinion of poster.
Service
Lowes Cashier
Cons
  • Manner of checkout service provided
Reason of review
Poor customer service
Preferred solution
This employee does not value being a Lowe's employee
Tags
  • Poor Customer Care

Lowes - Customer service

Terrible service. We went to buy lumber and did not know how it worked. Treated us like we were stupid! Cashier. At 7:30 am August 18,2018 was totally rude. Her name was Amy at the Battle Creek store did not want me be to watch as she rang it up,she kept giving me the evil eye!
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Review
#1332695 Review #1332695 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Sucks

1.8
Details
Needed tile , internet said store had plenty..get there can't find..employee doesn't even really look..all tile was messed up and disorganized..and cashier at front had an attitude and was very unprofessional ..and they wonder why they are never busy.
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Review
#1324888 Review #1324888 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Worst customer service

2.4
Details
Manassas, Virginia store do not care about customer service. They’re rude and confrontational to customers when you questioned their lies. They intentionally lie rather than give you a correct response. This goes for the managers who do not care about customers.
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Review
#1300359 Review #1300359 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes in Stony Brook, New York - Head Cashier extremely rude to me and her own employees

1.0
Details
Samantha, the head cashier at the store located at 2150 Nesconset Hwy, Stony Brook, NY 11790 is a rude and unprofessional person, and I'm not sure why she hasn't been fired. I asked for help with one of my items and not only she was rude and nasty to me, but she was rude to the other store employees as well. I thought Lowe's was a better store than Home Depo. What do I not understand is why nasty people like this get assigned to be managers or to be in charge of the store? Is being an Assh*le part of a job requirement for these types of jobs? Don't corporations know that this type of behavior hurts their button line because employees like these scare customers away, and also scare the nice employees away? Every other week that I go to this store there are new people, but Samantha is always there. I wonder why is that. When is mobbing (bullying in the workplace) going to be taken seriously? It is not the first time I deal with Samantha, last time my husband and I was purchasing a lamp, and we saw her being rude to another customer, and that is when I finally asked for her name. Lowe's please train people about manners and fire this crazy woman ASAP! I would not shop at this store until she is gone.
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Review
#1249310 Review #1249310 is a subjective opinion of poster.
Service
Lowes Cashier
Pros
  • Location
Cons
  • Samantha is rude to customers and coworkers
  • Samantha the head cashier extremely rude
Reason of review
Not as described/ advertised
Preferred solution
I want Samantha head cashier removed from that job. She is rude to customers all the time and to her own co-workers

Lowes in Norwalk, Connecticut - Head Cashier Made her Goal to upset the customer

3.2
Details
Start with I love Lowes Product, however not the last customer service encounter. I purchased an expensive shower door, which went on sale few weeks later. As a policy for the price match I provided my purchase receipt for the refund, which Head Cashier took as personal insult. She made her business do anything possible to NOT refund the difference. She lied about 7 days policy, until I asked for the manager, who confirmed the opposite. Then she made another cashier walk all the way to another end of the store to make sure that my picture of the new price ( that I took few minutes ago to help with the proof) was not "made up". She was very rude, unapologetic when realized that all is legit and she has to do the refund. Even her colleagues had raised eyebrows just from hearing how she was talking to me. Unnecessary rudeness does not translate into more customers and good face of the business. The store is in Latham NY, Head Cashier's name is Kim. Stay away from HER.
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Review
#1229840 Review #1229840 is a subjective opinion of poster.
Service
Lowes Cashier
Pros
  • Wide variety of products
Cons
  • Poor treatment of customer
Reason of review
Poor customer service
Tags
  • lowes rudeness

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes in Chico, California - Cashier

4.7
Details
In general, I love Lowes. Always seems to be a friendly staff person available to help you find stuff. That's great, and that's why I keep coming back. But it only takes one bad apple to spoil the bunch. At a check out aisle, I only had two small PVC adapters I wanted to buy (value -- a couple of dollars). Apparently, that little purchase raised her suspicions. She asked me, "Only those two items"? The question made me feel like she didn't trust me and thought I might be trying to steal something (hidden in my pocket or somewhere or there might be something else wrong with my purchase). Who knows? But the question put me on the defensive. Here I am trying to support their business, and the cashier disrespects me. That's why I frequently consider shopping at Amazon since they don't want to ding shoppers with micro-aggressive questions that make them feel like a thief or otherwise devalued. Lowes, please train/retrain cashiers to show as much respect for customers who spend two dollars and much as customers who pay two thousand dollars (let store security handle shoplifters). A lousy cashier can ruin an entire shopping experience. So, stop asking that type of question. It's offensive. Lowes tries hard to serve the community’s home improvement needs. So, I’m confident they’ll do something about an occasional bad apple.
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7 comments
Anonymous
#1660861

Lol, micro-aggressive questions. Pull the stick out if your *** my friend. You think way to much of your self

Anonymous
#1658601

“micro-aggressive questions” That’s a new one. Where did you get that term from, your shrink?

Relax and take your medication.

I’m sure it was an innocent question. Quit being so micro-sensitive.

Anonymous
#1658301

Your an idiot. Please, this must be a joke. No one can be this dumb.

Anonymous
#1485924

OMFG, are you kidding me? She asked you “only those two items” probably to try to engage you in conversation about your project/task.

Why is theft automatically where your mind goes?

Sounds to me like you have a guilty conscience. I also bet you’ve never worked w the general public.

Anonymous
#1486096
@WOW

I don't want to be engaged in any casual conversation when I interact with a cashier. A pleasant smile from him/her would more than suffice.

Oh, yes, if anyone has a guilty conscience, it would be the cashier. Most folks who work the cash register are fine, but some of them may have to deal with their unconscious biases, and this is something Lowe's needs to monitor or they can forget about my comment and I'll just shop elsewhere. No problem!

G.B. America that we have so many choices!

Anonymous
#1486602
@Anonymous

"lways seems to be a friendly staff person "Then you negate your first comment about friendly people. DB's such as yourself are the reason we have cashiers and such that don't want to be friendly not knowing what kind of @#$# a *** like you is on that day.Stay home next time loser.

Anonymous
#1487020
@Anonymous

"Always seems to be a friendly staff person available to help you find stuff" is a true statement. I never said there always seems to be a friendly cashier available at the register.

No "negation" here.Sadly, you are giving a reason why you are unfriendly instead of apologizing for being that way.

Customers pick up on that unfriendly attitude and avoid shopping at certain stores or avoid certain cashier lanes. The tone of your comments says it all!

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Review
#1225127 Review #1225127 is a subjective opinion of poster.
Service
Lowes Cashier
Pros
  • Salesman
Cons
  • Cashier
Reason of review
Poor customer service