Product: Lowes Cashier Rating: 2 Stars Clear all filters (8 of 78 reviews match)
Filter by rating
filters
Product:
Rating:
1.9
Details
I went shopping at the Lowe's Store (Rt 73, Maple Shade, NJ) today (06/12/19@11am). It took my an hour to find my needs as the employees couldn't be bothered to help as they conferenced (?) with each other! The aisles are choked with products making it difficult to...
View full review
2 comments
Anonymous
#1701450

You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.

View more comments
Review
#1557216 Review #1557216 is a subjective opinion of poster.
Service
Lowes Cashier
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor training
  • Unprofessional Work And Behavior
  • Pissed Off In Maple Shade

Lowes - Sucks

1.8
Details
Needed tile , internet said store had plenty..get there can't find..employee doesn't even really look..all tile was messed up and disorganized..and cashier at front had an attitude and was very unprofessional ..and they wonder why they are never busy.
View full review
Review
#1324888 Review #1324888 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Worst customer service

2.4
Details
Manassas, Virginia store do not care about customer service. They’re rude and confrontational to customers when you questioned their lies. They intentionally lie rather than give you a correct response. This goes for the managers who do not care about customers.
View full review
Review
#1300359 Review #1300359 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Less than competent cashiers

2.2
Details
I give you this detail in the hopes that someone in upper management will read this and correct the problem. Here we go, on Saturday, August 12 I've visited Lowe's on Inwood Road in Dallas Texas. I needed a few specialty bolts and took them up to the cashier. The barcode was worn off the packages and she had no idea what to do. I must've held the line up for at least five minutes. She then asked me to go back and see if there was another package with a good barcode. When I returned to this cashier and let her know there were no more packages, she told me that there was nothing that she could do about this item on the purchase. Needless to say, by this point I decided to go somewhere else. In the process of going to their competitor (HD)I thought that someone in management at that Lowe's store should know. When I called, the operator did not want to transfer me to the store manager and put me on the line with a service desk person named Mixx. I found him to be very rude, and spoke with a very strong accent of which you could hardly understand on the phone. I will not be going back to this store and will advise all my contractor friends to avoid this location as well
View full review
10 comments
Anonymous
#1360276

I've learned a few things about shopping since stores stopped placing price tags on merchandise. The most important is that if it doesn't have a barcode the cashier can't scan it.

If I pick up a product without a barcode I look for another one that has the barcode. If it doesn't I find someone on the sales floor to get a barcode for the product. I've learned that the cashiers can't leave the register to go find one. They will have to contact someone who will often have to come to the register and go back to the floor to get a code.

It's much quicker to get someone on the floor to get the code BEFORE you go to the register than taking a product without a barcode to the register. This is true of any store you go to, not just Lowes.

Yes, in an ideal world everything would have a tag, and usually does, but stickers can fall off or be pulled off and end up missing. Shop where ever it's convenient for you but realize the same thing can happen there as well and then you'll have to find somewhere else to shop.

Anonymous
#1360275

No, it's not the customer's responsibility to have products properly marked, but it is their responsibility to accept that they have no right to get upset when it takes the cashier time to ring up the merchandise. It's THEIR fault when they step up to the register and say "It said this is 5.98." No amount of training is going to allow cashiers to memorize item numbers for hundreds of thousands of products.

Anonymous
#1360035

This is a perfect example of how incompetent and condescending the box stores have become. It is NOT and never will be the responsibility of a customer to have products properly marked and ready for sale.

And it is NOT the customers fault that the employee, whether it be a cashier or anyone else, doesn't know where to find the proper price/bar code. That is *** poor training.

incompetence , or just plain laziness on the part of ever employee involved. This is the kind of thing that makes my skin crawl, knowing that thousands of locally owned businesses have gone bankrupt because of stores like Lowe's.

Anonymous
#1523169
@Anonymous

Wow you must think cashiers are superheroes who can just magic a barcode into the system out of nowhere. I agree with the earlier part about it being the company's job to have things ready for sale. But the cashier's can't magic their way into knowing what the item's barcode is.

Anonymous
#1359820

So it's the cashiers fault the barcode was worn off the package? When you went back to look for more packages, you could have looked at the bin label in the drawer and gotten the item number.

I see *** everyday break the package open to check the thread size and then they take a package that is not opened. But it's the cashiers fault.

Anonymous
#1360032
@Lowes Hardware

It's NOT the customers job! It's Lowe's responsibility to have bar codes on products AND know what the prices are!

Anonymous
#1361629
@Anonymous

You argument doesn't make it the cashiers fault...You are arguing just to argue.

Anonymous
#1359755

You *** always manage to know when the price is 2 cents higher than the sticker on the shelf, but you can't figure out that the same sticker also had the item number for the item you're purchasing.

Anonymous
#1359623

So does this mean that Lowes cashiers are incompetent or just this this particular cashier is incompetent because going by the heading of your complaint, Lowes has incompetent cashiers.

Anonymous
#1359622

So exactly what would you have done if you were the cashier?

View more comments (9)
Review
#1086759 Review #1086759 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Bad Management

2.1
Details
Highland, CA Store - Just terminated my employment with Lowe's last Saturday. Stuck in Outside Lawn and Garden on a sunny California Saturday with no help, because of sick calls. Called overhead for assistance twice - 15 people in line and rude management when they approached me. This has happened twice in front of customers and fellow employees. Asked head cashier for assistance with customer who wanted to make credit card payment (I hadn't performed this task yet). Was told in front of customers and other employees that I should know how to do this - "This is cashiering 101." Had to call 6 times for cash register change with no response from head cashiers. Hired part time (my choice) but put on full time due to "summer hours and vacations." Shouldn't you ask me first Lowe's? Customer asked to order Hass Avocado tree. Primary lawn and garden expert was out and I was told by head cashier to tell the customer to come back on Monday when she returned (4 days later). Are you serious Lowe's? Because a person is on vacation the whole operation stops? Customer was upset and said he would go to Home Depot. Assistant manager's roaming or parked in offices. Head cashier sitting in break room. When called will say "it will be awhile before I can get there." Dodging until customers get tired of waiting and leave. Shop lifter came thru lawn and garden - I was there by myself with long line. Got a call from Loss Prevention that I should have been more attentive. When I tried to respond they hung up on me. Overheard several complaints from other employees about how bad the management is there.
View full review
Review
#1050395 Review #1050395 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Cashier Review

2.1
Details
First I have to say I don't usually buy at lowes, I spend $130000 to $160000 every year in supplies and I usually use Home Depot. I just move my business to a differebt area and decided to give it a try. I went to Lowes in Princeton, Nj. Walked in, almost empty, I was like:good for me. Expent almost 30 minutes cutting a mirror with an old guy, slow but polite, I have no problem, grabbed a couple tools, when I go to checkout only one lady is working and she cant handle the two registers in self checkout. Screams at customers, super slow. My turn, scanned my stuff and called her for help since the credit card reader is asking for my pin, I said I have no pin, she tryes to help me and she forces the card so hard that she breaks the card. I keep saying I dont have a pin, i usually hit cancel or a yellow button or the number sign. Shes is like, you need a pin. Manager comes and she says I cant buy there with that card, it is my visa bussiness card that I use every day at various locations. Never use a pin, lady goes angry and started smashing the glass on the machine to get ger id. She screams at customers waiting. She says loud, this is some ***. Customer leaves without taking items, same here, leaving the precut mirror and the tools. Ask the manager is she can try something, I mean, I use the card in at least 10 transactions a day, for the last 9 years, she says she cant. Im done with lowes the same say I started. Bad store, not nice people, they need to stay at home.
View full review
Review
#970279 Review #970279 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes Cashier Review from Tampa, Florida

2.3
Details
Lowes Cashier Review from Tampa, Florida
Lowes Cashier Review from Tampa, Florida
I made a purchase at Lowes on Commerce Palms Drive, Tampa, Florida 5/20/16. I purchased a stacking rocking chair from the back of the gardening section. It was dirty but was the cleanest of the others. I brought it to the cashier, and she said its a lovely chair but its filthy. I told her all of the chairs back there was in that condition. She gave my daughter windex and a paper towel and told her to get started cleaning while I was getting the money for her. I gave her $43 and joined in helping my daughter clean the chair. The cashier said I will put the change here on your phone for you ($0.22), I took my receipt and change from her and put it into my purse. I pulled the cart to the front of the cashier to not block the other customers behind me. After about 5 minutes i was finished cleaning the chair and gave the cashier back her garbage can, windex, and paper towel. I said thank you and proceeded to walk out of the door with my purchase when the same cashier abandons her customers and asks me did you pay for that? I dont think you paid for it. I said yes I did. She asked for my receipt, after looking at my receipt she says no this is not it, embarassing me in front of the other customers. Meanwhile I've got all of her customers eyeballing me as if I stole a big chair from the store. Then she says oh yes it is, ok you did pay for it. Then tells the other customers its a lovely chair but it was so filthy while I walked away. I was so upset I regret I didn't return it and buy the chair at walmart instead. I should have been offered a discount for the dirty chair I paid full price for, or at least the cashier could have gotten someone to come and clean it for us. Instead, I cleaned it myself with my daughter and was still racially profiled and accused of not paying for it by the cashier who I just paid.
View full review
Review
#851521 Review #851521 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Cashier Review from Long Beach, California

2.1
Details
Will not shop Lowes again: too many times needed items are out of stock or misplaced on shelves. Prices missing creating problems at the cash registers. The biggest issue that removed Lowes from my DIY store is that they would not recognize my veteran status. Granted, I had forgotten my ID card , but at 70yrs old, my Veteran cap and my original "dog tag", I can't believe the store manager would not approve the discount-a mere 10%. I don't fault the cashier who seemed fearful of making the decision. I ask for the manager. I wrote the corporate office and got the same response. Had I gotten an apology from corporate and an explanation of policy I'd consider shopping again. But my letter did not support trust on my claim as a vet nor did I get any apology! No more lowes for me, my family or anyone who I share my experience.
View full review
1 comment
Anonymous
#1008161

Why should vets get a discount? You guys always expect a handout. Makes me sick.

Review
#644591 Review #644591 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 886 reviews
  2. 503 reviews
  3. 374 reviews
  4. 168 reviews
  5. 84 reviews
Lowes reviews