Tampa, Florida
0 comments
Not resolved

I made a purchase at Lowes on Commerce Palms Drive, Tampa, Florida 5/20/16.I purchased a stacking rocking chair from the back of the gardening section.

It was dirty but was the cleanest of the others. I brought it to the cashier, and she said its a lovely chair but its filthy. I told her all of the chairs back there was in that condition. She gave my daughter windex and a paper towel and told her to get started cleaning while I was getting the money for her.

I gave her $43 and joined in helping my daughter clean the chair. The cashier said I will put the change here on your phone for you ($0.22), I took my receipt and change from her and put it into my purse. I pulled the cart to the front of the cashier to not block the other customers behind me. After about 5 minutes i was finished cleaning the chair and gave the cashier back her garbage can, windex, and paper towel.

I said thank you and proceeded to walk out of the door with my purchase when the same cashier abandons her customers and asks me did you pay for that? I dont think you paid for it. I said yes I did. She asked for my receipt, after looking at my receipt she says no this is not it, embarassing me in front of the other customers.

Meanwhile I've got all of her customers eyeballing me as if I stole a big chair from the store. Then she says oh yes it is, ok you did pay for it. Then tells the other customers its a lovely chair but it was so filthy while I walked away. I was so upset I regret I didn't return it and buy the chair at walmart instead.

I should have been offered a discount for the dirty chair I paid full price for, or at least the cashier could have gotten someone to come and clean it for us.Instead, I cleaned it myself with my daughter and was still racially profiled and accused of not paying for it by the cashier who I just paid.

Review about: Negative Experience Cashier.

Review #851521 is a subjective opinion of a user.

2.3
Price Affordability
Website
Discounts and Special Offers
Diversity of Products or Services
Value for money
Staff
Warranty
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
PRODUCT OR SERVICE Lowes Cashier
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Lowes?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Lowes - Jeld wen windows Lowes "we bought an entire house of new windows from Lowe's in 2008. We paid a great deal of money for hurricane impact windows. One of the picture windows has developed..." Read more Lowes Customer Care Review Lowes "Lowe's could be making double what its revenue is now. With issues that violate there own Code of ethics, code of conduct and business codes. Breaching of contracts, lying to..." Read more LOWES CREDIT CARD BANK Lowes "If you have a Lowes Credit Card the bank that they use is GE Capital Retail Bank according to the "Employee" on a Rip-Off Report Rebuttal Report Number 1140625. This..." Read more Lowes - Unprofessional Driver Delivery Lowes "They delivered the items that I ordered and they charged to my account for removal of old item. It was so cleared that they will removed the old items as..." Read more USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit USAA "It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and..." Read more Centurylink - Poorest Customer "Service", Most Unreliable Internet Speeds Centurylink "Ever since I moved to a rural area, I have been experiencing daily disruptions of internet service. Come to find out, the entire community is having the same problem. Generally,..." Read more Doordash - Did not pick up order Doordash "This happens every single time my customers are not satisfied the orders always late my food is not to our standards by the time it's delivered consequently I'm losing customers..." Read more Gbs Enterprises - Sofa had crack on the seat cover Gbs Enterprises "I bought the their warranty for my furniture and paid the money . I filed a claim it has been seven months that I am waiting for the part ,..." Read more