I just tried to buy 3 brass fittings and 1 PVC fitting at your store in North Kingstown, RI. The plastic PVC fitting came up at $34.00 the real price was $.92. The cashier didn't notice the that the fitting was priced incorrectly which I find does not bode well for the customer. He then asked me to sign for them and I refused. He then said I had to sign and then get a refund and then get charged for the right price. In the case where Lowes is at fault I believe you should be able to correct an issue or any issue in an expeditious manner.
When your North Kingstown store opened I complained about your lack of expertise. The manager agreed and said they were working on it. I took my business to Home Depot. Recently I tried Lowes for materials for a deck I'm building and was pleasantly surprised at the efficiency and expertise of your second shift lumber person. I bought nearly $2000.00 of materials. That was a few days ago.
If I am to go to Lowes again I need to hear that my complaint has been acknowledged. I realize that I am a dot in the ocean but I must know if the little guys have some sort of recourse in these matters.
73 Mark Drive
North Kingstown, RI