Update by user Dec 11, 2017
Still no response from Lowes Corporate. Hard to believe this is such an effort to have someone return a call. I no longer feel like being reasonable with these people.
Original review posted by user Dec 11, 2017
Had issue with floor installation that caused us to cancel family dinner for 22 people. Was promised 3 times in 3 consecutive weekly phone calls that a Marketing Director, then a Regional Manager would DEFINITELY call me within 24 hours.
The customer relations people I spoke to were - RJ, Joann, Kay B, and Jessica (who just kept me on hold until after 10min I hung up. My incident # is 1-18254663367 I received NO call from any of these managers and continue to be frustrated at their lack of response.
I am about to go "public" with this abuse. Thought you should know.
Product or Service Mentioned: Lowes Flooring Installation.
Reason of review: Poor customer service.
Monetary Loss: $4300.
Preferred solution: Full refund.
Lowes Cons: Poor customer service from corporate - 800-445-6937, Unprofessional management.