Seller: Lowes Product: Lowes Countertop Installation Clear all filters (0 of 5 reviews match)
filters
Seller:
State:
Show
City:
Show
Product:
1.0
Details
I BOUGHT EXPENSIVE GRANITE FROM LOWE'S ON SALE FOR $4,400 IN JULY & TO THIS DAY (NOVEMBER 2018) THEY INSTALLED GRANITE THAT DOES NOT MATCH AT ALL. LOWE'S & DESERT EAGLE STONE (702) SCREWED ME SO I WILL SUE THEM. THEY HAVE ALL MY MONEY & HAVE BEEN HORRIBLE TO ME. LOWE'S...
View full review
4 comments
Anonymous
#1618797

You should always inspect a natural product like granite that will have color variations before it is installed. If it didn’t match, why didn’t you refuse it rather than let them install it?

View more comments
Review
#1404852 Review #1404852 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Pros
  • Store manager apology
Cons
  • Problem solving skills
  • Unwillingness to offer assistance
  • Having granite installed that does not match
Reason of review
Damaged or defective
Loss
$4360
Preferred solution
Full refund
enochstilllives 3:55 PM (2 minutes ago) to customercare In November, Lowes installed a counter top in my kitchen. By July both seams were buckled and two other spots were already warped!!! It looks like they installed wet fiber board under the counter top. Maybe they...
View full review
Review
#1386363 Review #1386363 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Reason of review
Bad quality
Loss
$1200
Preferred solution
Price reduction
Tags
  • Custom Kitchen
DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
I purchased solid surface counters from Lowes and it's been a nightmare. The countertops were a disaster. Its of all they the installer left oily smudges all over the counters that took me days to scrub off. Then I noticed all of the other defects. They were poorly...
View full review
3 comments
Anonymous
#1654067

We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) on 3/4/2016. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.).

All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. The silestone countertops were installed by counter fit on 3/28/2016. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink.

This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months....

No problem - right? Absolutely wrong. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the *** product and *** warranty they have sold and installed in your home - that's customer care at its best. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number.

Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. No problem, just let me know when and I would be there. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded.

Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect"..... What?...ok...what is it then is my question with no response. I guess a crack in an expensive counter top stone is normal after 20 months? After reviewing online complaints (complaintboards.com) this seems to be the norm for these folks at silestone......issue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim.

No one came out and inspected the crack. The claim was just denied after the silestone countertop cracked within 20 months of install.

Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Buyer beware.

View more comments
Review
#1368404 Review #1368404 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Reason of review
Bad quality

Lowes Countertop Installation Review

Lowes - Simple Review #1484517540
Lowes contractor gouged my walls installing my counter top and said that's expected to happen , if that is the case then why doesn't Lowes warn you about this ?? , but my biggest complaint is the counter top is about 3/8 th to half inch from wall , he did scribe it so he says but he must not have.
View full review
Review
#991483 Review #991483 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Reason of review
Bad quality

Lowes Countertop Installation Review

I recently had my countertops replaced by Lowes, Biggest mistake of my life. The man didnt measure correctly so a couple of hour job turned into a month. They rescheduled atleast 4/5 times. Its finally finished amd still not right, drawers wont open, cabinets are falling apart. This is a mess.
View full review
Review
#863653 Review #863653 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts