Spanaway, Washington
Not resolved
Customer service
Product or Service Quality

Extremely disappointed and frustrated with Lowe's! You just lost two customers that frequently spend significant amounts of money at Lowe's.

My boyfriend Dustin was sent a new credit card after his last one expired, and the new one somehow has his middle name listed as his last name. His previous card reflected his name correctly, so how did it get messed up?? His address, social security number, etc. is all still correct in Lowe's system, yet somehow his last name was changed??

After going down to our local Lowe's store, and making multiple phone calls to customer service, he's been told that Lowe's cannot fix THEIR mistake, and Dustin of course cannot use the new card because it does not match his ID. Lowe's can ironically give Dustin authorization to close the account no problem though! but he would have to get court documents to fix Lowe's error!? That makes zero sense and after all of our wasted time this morning, we would prefer to just take our business elsewhere.

I will be closing my credit card account with Lowe's as well. It is unbelievable that we are being inconvenienced when Lowe's is at complete fault for this mistake. Home Depot, here we come!

Hope they know how to type names in correctly, or at least own their mistakes. Unbelievable!

Product or Service Mentioned: Lowes Credit Card.

Reason of review: Order processing issue.

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um this would be a bank error not a lowes error


Apparently people tend to confuse credit card companies and retail companies.


Just close out the card and move on. This is really not a big deal because if Lowe's doesn't wish to fix their mistake, they lose your business.