Normal, Illinois
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

HORRIBLE EXPERIENCE! Don't trust these people at all.

Ordered a custom $1000 slider door, which they incorrectly ordered and HAVEN'T DONE A THING and don't own up to their mistake. Thanks lowes for the $1000 mistake YOU made.

Advised that they can't do anything now that it has been framed. I will be sure to share my experience with all friends and vow to not spend a dime at your establishment ever again.

Reason of review: Not as described/ advertised.

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I just had the same experience at the White Lake MI Lowe's. Ordered a custom built 12' door wall, two sliding doors, two stationary doors.

They delivered it WITHOUT the doors. The doors and frame have several defects.

I have sent photos to the store manager and contacted corporate. Reliabuilt is Reliacrap.


My guess is that YOU signed an order form that included a description of the door that included sizes, colors, materials etc..

Didn't YOU bother looking at what you ordered? Stores put these orders in writing to give customers the chance to review what they are ordering and make sure they are getting what they want. YOU need to shoulder some of the blame for the error as well for not being a responsible customer and watching what you were ordering.