Product: Lowes Customer Care Rating: 1 Star Clear all filters (117 of 459 reviews match)
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1.0
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I guess the IQ dropped sharply at Lowes this particular day. I finally got a hold of a manager who after taking all my info, yet again, said she would call me back. Any way heres my point. Yes I am just one customer with a complaint, easy enough to brush off right. ...
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Review
#855549 Review #855549 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.2
Details
AT LOWES IN KANSAS CITY, MO. ON BOARDWALK. KEVIN IN INSTALL SALES IS A LIAR. BEWARE CONSUMER & DO NOT GIVE THEM MONEY UP FRONT FOR A PROJECT, WHICH IS WHAT THEY REQUIRE. I AM NOW STUCK WITH A TERRIBLE SITUATION. BROOK THE MANAGER IS TAKING HIS SIDE, WHEN HE WAS...
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1 comment
Anonymous
#1160532

Sounds like you learned a valuable lesson. Unless you have it in writing you don't have a leg to stand on. Anytime you are ordering a product or having work done get the details on a written sales contract.

Review
#847780 Review #847780 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Store knowingly sticking us with a defecive product
  • Kevin in sales install
  • Lack of communication
Reason of review
Poor customer service
Tags
  • Bad Communiation
1.0
Details
It could be a day or two ir if they have to order parts it could be a month." I said, "Do you have another saw you could use?" His answer, "Nope." I said "Guess I'll have to go to Home Depot." The Lowes guy said, "Be my guest." And here I was thinking they sold lumber...
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2 comments
Anonymous
#1179638

Same thing happened to us at Home Depot, same scenario. So we said "but don't you sell saws?" "Doesn't work that way." "Can we buy a saw from you, cut the board, and then return the saw?" (Ok maybe that was sarcastic.).

I just kept complaining and asking for their superior.

I eventually it got to head manager. He found a saw that worked in the back!!

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Review
#847247 Review #847247 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Building supply store with no saw
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution
1.1
Details
Over the past 5 days from 4/26 through today, 4/30 I have gone to the Lowes store at New Center Point 5 times and have been served by 4 different plumbing "Associates". All I needed was a way to connect a new kitchen faucet to 3/8" PEX and I have done this many times...
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2 comments
Anonymous
#1152585

If you know what you needed why did you ask 4 associates for help? It doesn't sound like you bought what they were "trying to sell you." Did you ever stop to think that they may have been right and that if you bought what they were "trying to sell" you that you wouldn't have had to make 5 trips to the store?

I'd walk away from you too if you had waisted my time yesterday by ignoring my advise. I am sure I could find someone else to help that will listen to what I had to say.

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Review
#839175 Review #839175 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • I will go to home depot from now on
Reason of review
Poor customer service
1.0
Details
I did so because Lowes online ordering and pickup is supposed to save me time. I arrived at the store in Harrisburg, PA to pickup the order, and only one person (Dom) was working in customer service. She was helping another line with returns. After a good 10 - 15...
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3 comments
Jumpa
#1149721

Most all grommets are right down in Hardware section... it would have taken you 4 minutes to walk down and get them.

Unless you are too "lazy"& I do believe that's the case here not to save time

It's a new trend by millennials to walk in the store sit down at customer service bench and do all their shopping online, "on their ***" It is not about saving time it's about being too darn lazy to walk around the store!!!

,

They then get upset if the stuff isn't brought up to the CS desk immediately or within 15 minutes

Sorry but most sales associates are busy helping the non-lazy customers actually walking around the store to buy stuff I've seen this many times so when they send down an internet order I do not fill it until all my "in store" customers are all set.

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Review
#833118 Review #833118 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Lowes

Lowes in Calgary, Alberta - I guess I will have to stay with Home Depot

1.3
Details
I am a general contractor with Wenzel's Construction, I have two substantial orders for fence/Deck in Auburn Bay. I deceided to try Lowes with the 10% discount. I went in to Lowes 130th applied, the clerk was entering all my information, the manager came over angry saying I had to fill out the long form. I did so about 15 mins later I was turned down for the card. I was told to contact 1-866-855-4432 reference WAAS50. When I tried this # I was told by a credit manager they would not deal with me that they would only deal with the store. They did say I would receive a letter from them on the reasons I was turned down in 30 days. What a complete waste of time. I have three cards Visa, Home Depot and Amex, never missed a payment and am well below my limits. I when I applied to Home depot, I received a card in 10 mins. Again a waste of time. My estimated material for these jobs is in excess of $20,000.00 Contact me at chris.wenzel@shaw.ca
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Review
#828729 Review #828729 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Did not received
  • Rude executive associate
  • Lack of training employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Customer Care Review from Glendale, Arizona

1.0
Details
Went to lowes and. Bought 10 packages of tile. Two women couldn't lift these alone into our truck we asked the cashier to call someone to help us but no one came while there were workers chatting and laughing in the aisles. Home Depot here I come
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2 comments
Anonymous
#1142392

I hate when people use their gender as a handicap, instead of them just being weak. Has nothing to do with being, what I'm sure is a lovely lady.

Anonymous
#1142207

Why do you have a truck if you can't even lift a box of tile into it? How are you going to get the tile out of the truck and into your house when you get home?

Where will you go if Home Depot doesn't have some one standing around waiting to help you instantly when you get there?

You might be better off hiring someone to install the tile for you. They will usually pick it up at the store, bring it in your home and put it up as well.

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Review
#826849 Review #826849 is a subjective opinion of poster.
Service
Lowes Customer Care