Product: Lowes Customer Care Clear all filters (467 of 467 reviews match)
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1.9
Details
I went shopping at the Lowe's Store (Rt 73, Maple Shade, NJ) today (06/12/19@11am). It took my an hour to find my needs as the employees couldn't be bothered to help as they conferenced (?) with each other! The aisles are choked with products making it difficult to...
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2 comments
Anonymous
#1701450

You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.

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Review
#1557216 Review #1557216 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor training
  • Unprofessional Work And Behavior
  • Pissed Off In Maple Shade

Lowes - Question about sale price on Blue Rhino Grill

I purchased this grill yesterday. The ad said it was$149 and was on sale for $99. When I got it home I noticed two places on the box that said $129. Something is not right.
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Review
#1552708 Review #1552708 is a subjective opinion of poster.
Service
Lowes Customer Care
On May 24, 2019 WE BOUGHT 25 CU FT WHIRLPOOL REFRIGERATOR, ITEM 876294 RRS 8555SIH2, from Lowes store #1644 in Milledgeville, Georgia. the appliance was delivered on May 26, 2019 to our lake house in the area. THE SERVICE WAS VERY GOOD, 5 STARS on May 28, 2019 we went...
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2 comments
Anonymous
#1693022

If you are going to buy a service plan from a store it is best to purchase it along with the appliance to avoid confusion. Did you register your manufacturers warranty on-line? Often the manufacturer will offer a service plan at a lower price than you would pay a store.

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Review
#1544827 Review #1544827 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
Larry in cabinetry refunded my original purchase through my lowes card. He then transferred me to the cashier who said your purchase had been declined because of the first purchase was still in the system and it would take 3 to 5 days to clear out. I called the lowes...
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2 comments
TightDeer853
#1709703

They have zero control over your credit card just bc it says Lowe’s on it doesn’t mean they can expedite refunds you belligerent nightmare

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Review
#1537694 Review #1537694 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Anythig about this purchase
Reason of review
Poor customer service
Loss
$1276
1.0
Details
We purchased Range, Dishwasher, Refrigerator, Microwave drawer, Washer, and Dryer. We contracted with Lowes in Rockwall, Texas to do updates to our cabinets with Cathy Anderson designer and contractor Jeff Young. After Cathy and Jeff came to our home for a walk through...
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Review
#1533523 Review #1533523 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Jeff young out of the rockwall
  • How i was treated
Reason of review
Poor customer service
Loss
$3050
Preferred solution
Full refund
Tags
  • lowes rudeness
  • Bad Employees
1.1
Details
Go to Home Depot, buy from Amazon or buy locally. I was in enrolled in auto payments and never logged into my account since January 2019 if not even earlier. I do not touch my account. I never want to miss a payment hence the auto payment. Everything was okay until...
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1 comment
Anonymous
#1674967

Why are you complaining about Lowes? Your credit account is with an independent credit company.

Won't be any different if you shop at other stores. I had an Amazon account that offered no interest if paid in 6 months. I always paid enough to cover 1/6 of the amount due plus any current moths purchases. They applied the entire payment each month to the 6 month purchase so it paid off right away and you ended up paying interest on current purchases.

I still purchase from Amazon but closed the account which like Lowes was with an independent credit company. Don't blame the store, blame the credit company.

Review
#1516591 Review #1516591 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
  • Nothing solved
  • System breeched
Reason of review
Poor customer service
Loss
$160
Preferred solution
Waive one month fee
Tags
  • Lowes Bad SERVICE
  • credit application fraud
  • Customer Behavior
  • Bad Employees
  • Bad Employers
  • Poor Attitude
  • Rude And Incinsiderate
  • Customer Care Attitude
2.2
Details
There is no associates to help in the store at all. Some departments have only one person covering three departments. Then you have to wait over several minutes up to 45 minutes to have a product that they have in their topstock area then find someone who can drive...
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4 comments
Anonymous
#1687381

I disagree that local means good service, has anyone tried to get estimates without having to beg them to come out. And since they are small they do not always seem to care about service either. What is happening is we have generations of the “you owe me” and “I should not have to do that it is outside my job description” people in the workforce that just do not understand that the customer is the reason for your job not the reason for your problems

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Review
#1516218 Review #1516218 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Store
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
customerservice
1.0
Details
we were getting drywall loading it our self two workers walked by didnt even asked if we need help. this store is at akron ohio arlington street .we will not go back went there for a few years know .they would rather walk around talking to each other than helping...
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2 comments
Anonymous
#1667442

You are shopping at a big box self service store. What do you expect.

Why don't you go to your local full service lumber yard if you want someone to load your product for you?

Sure, you may pay a little more but do you expect the people that are there to load your product for you to work for nothing? It was your choice to shop at a big box store to save a few bucks so you really have no reason to complain.

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Review
#1505245 Review #1505245 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your people dont help
  • Your people dont help they walk around talking to each outher
Reason of review
Poor customer service
4.1
Details
Lowes Flooring puruchase Bedford, In Larry & Judy Kidwell 102 Shandell Dr Bedford, In 47421 812-545-9033 2/2 Install estimator came to our home for measurements 2/6 Received estimate from Lowes 2/6 Placed order with Lowes for flooring and paid in full 2/11 Materials...
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Review
#1499096 Review #1499096 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Scheduleing of installation
I bought a gallon of white paint. The clerk in paint dept offered to mix the paint on her machine. After three minutes I picked up the paint, paid and left. I put the paint on the floor in the backseat of my car. when I arrived home I fond the paint had tipped over,...
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5 comments
Anonymous
#1658466

There is truly not much that will or can be done. Once the product leaves the building and is paid for, it is now your product.

On the back to the receipt it does talk about Lowes no be responsible for loading and damages to your property from product during transport.

Sorry. Check the paint next time boss!

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Review
#1487212 Review #1487212 is a subjective opinion of poster.
Service
Lowes Customer Care