Product: Lowes Customer Care Clear all filters (481 of 481 reviews match)
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Lowes in Woodbridge, New Jersey - Bad Business

1.0
Details
Ive had a repair company out 5 times, countless hours of waiting, and Im still stuck with a semi functional washing machine. I never get a call back from a supervisor as they said they would. This is not the way a so called reputable company should respond. I am thoroughly disappointed and have spent thousands here.
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1 comment
Anonymous
#1738104

Why are you complaining about the retail store rather than the appliance manufacturer or the service company you have had out to repair your machine? The retail store is only the middleman between you and the others.

Review
#1633999 Review #1633999 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • No call back
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution

Lowes - Unprofessional

1.0
Details
This company is unprofessional and uses sub par employees and contractors to due your jobs.Stau away unless thats what you expect...
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2 comments
Anonymous
#1737144

And you consider you comment any other than unprofessional? If you were serious about your complaint you would back you claim with substantial reasons if you expect anyone to believe it.

Anonymous
#1737285
@Anonymous

Its incompetence of both part of the Scammers selling the appliances and gyp service agreements, & the ignorance of the dense people who are buying them. Both parties are too blame.

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Review
#1632469 Review #1632469 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Lowes - Buyer Beware- Deck Installation
Lowes - Buyer Beware- Deck Installation
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
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2 comments
Maria L
#1733782

This is the Northport Lowe's, fyi. Don't know why it says Coker.

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Review
#1625337 Review #1625337 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Deck Purchace
1.0
Details
We purchased a Samsung Refrigerator on Thur. 08/01/2019, to be delivered on 08/06/2019. 8AM to 2 PM window. I called them at 4 PM to see what the problem was. Nobody answered in the appliance, or delivery dept. (Very common problem). Operator said someone would call...
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Review
#1617115 Review #1617115 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Communication between sales and delivery company
  • Employees not answering the phone in departments
  • Selling items they do not have
Reason of review
All of the above
Preferred solution
I just don't want a damn thing to do with them!!!!
Tags
  • Customer service lacking
1.4
Details
Lowes - Military family turned away
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
#1615653 Review #1615653 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution

Lowes in New Port Richey, Florida - No consideration

1.0
Details
Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
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1 comment
Anonymous
#1726582

What is your complaint? Are you trying to return items without a receipt, special order items, discontinued items?

All stores including Home Depot have return policies. If you can't follow their polices you can expect problems with your returns anywhere you shop.

Review
#1611759 Review #1611759 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Pricing
  • Product and price
Cons
  • Thoughtfulness
  • Didnt even try another solution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund

Lowes in District 9, Tennessee - Refused return

Lowe’s refused a fire pit that I purchased 3 years ago.it had never been opened and I had the receipt.us as consumers have to suffer the financial losses from their poor return policy.i have spent several thousand dollars with Lowe’s in the last 5 years and now they have lost my business.i also will let all my family and friends know about this bad experience with them and ask them to tell everyone that they know how poor their return policy is
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3 comments
Anonymous
#1727248

It has more than likely been discontinued and replaced with a different model. Stores don't have places to restock discontinued items and if they had taken it back it would have been moved to a discounted clearance area.

Why do you expect stores to take a loss on something you have had sitting around your house for 3 years? Why did you purchase it in the first place if you didn't use it? Sell it on Craigs list for whatever you can get for it.

If there is a loss, it should be yours for not being able to make a wise purchasing decision. I wonder where you are going to shop that has a return policy that will let you return items you have had sitting around your house for 3 years...good luck with that.

Anonymous
#1727207

Wow three years it took you to get back to the store! At what point do you just admit that you lack the basic intelligence needed to operate a can opener?

You cannot expect anyone to take back a purchase THREE YEARS LATER!!! What kind of no brain are you?

Anonymous
#1727168

You really expect a retailer to return something you bought 3 years ago? Read any return policy at any retailer in the country.

90 days is usually the max.

And yes, this is 100% legal. These retailers aren't stupid.

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Review
#1611317 Review #1611317 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Refuse to make good on product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Full refund

Lowes in Deer Valley, Arizona - Awful carpet purchase

1.9
Details
We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them
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Review
#1607474 Review #1607474 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Used to love shopping there
Cons
  • Poor communication
Reason of review
Problem with delivery
Preferred solution
Full refund
1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
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3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone!

Thanks to people like you trying to save a few cents by shopping at the box stores.

And now, you want them to stand behind the product THEY didn't make? Not going to happen.

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Review
#1606630 Review #1606630 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Lowes - Above-and-beyond Service

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Review
#1585410 Review #1585410 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service