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Lowes in Algona, Iowa - It takes them FOREVER to get anything done!

1.3
Details
In two months time, I wasn't able to get absolutely anything accomplished with this company. I think they take on more projects then they are capable of handling and they give you zero insight on how long it's going to take. Secondly they are waaaay understaffed. You wait forever to be helped! I cancelled my order and will never return to this store.
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Review
#1635226 Review #1635226 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in District 3, Mississippi - Sorry male employees

1.0
Details
I went to Lowe’s today. To get 10 bags of concrete. There were about 3 male Lowe’s employees helping people load their vehicle. I was beside the concrete assuming they would help me also. They all walked back in the store. After waiting and no one came back out. I go in the store and asked for help. Go back out and wait. No one came. I had to load 800# of concrete by myself. Being a female getting close to 60 years old. It was difficult. I am writing this as I lie in bed with muscle spasms.
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7 comments
Anonymous
#1684852

Did you go speak to them, oh wait you just stood there and expected them to read your mind. walk over to them and and ask them to help next time!

Anonymous
#1681135

Many times the loaders have multiple people waiting. So if they didn't ASSUME you needed help before the rest of the universe we should fire them.

Anonymous
#1680845

Sorry but their job is not to just be on standby for anyone. Yes they are hired movers but they do what their bosses tell them to do.

In your case you saw the contractor crew. They load contractors loads and not regular retail customers. As was pointed out previously, how were you going to move all that concrete once you got home? Let me guess, you would have needed help then too?

If you are whining because you had to do for yourself then you are the problem. The employees are not your personal slaves. They do not owe you extra customer services in the form of moving or assistance with moving. You are supposed to be a adult.

If you are indeed a female approaching 60 then why did you not bring a younger male to assist you? Why is it the retailers responsibility to move your purchase? You made all the choices here.

Why is it everyone’s fault but yours? At what point do you admit that you did this to yourself and are just mad that you were held accountable for the choices you made?

AbidingChameleon354
#1680896
@Anonymous

My husband and I have a Plumbing company. And I was taking it to a job where it was to be unloaded by some one other than my self.

If the store had had 40 or 60# bags it wouldn’t have been a problem.

I did ask for help look at paragraph 3. And by the way I AM a contractor.

Anonymous
#1680772

Several problems with your complaint. Did you bother asking for help?

You are shopping at a big box discount store, not a full service store. What did you do with the concrete once you got it home?

Is it still sitting in your vehicle? If you are able to move a product once you get it home you should be able to move it at the store as well.

AbidingChameleon354
#1680897
@Anonymous

My husband and I have a Plumbing company. And I was taking it to a job where it was to be unloaded by some one other than my self.

If the store had had 40 or 60# bags it wouldn’t have been a problem. I did ask for help look at paragraph 3.

Anonymous
#1685045
@AbidingChameleon354

Should have sent one of your employees if you can't handle the product.

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Review
#1525278 Review #1525278 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Horrible experience with Lowes contractor Jeff Young in the Rockwall, Texas store. See details below.

1.0
Details
We purchased Range, Dishwasher, Refrigerator, Microwave drawer, Washer, and Dryer. We contracted with Lowes in Rockwall, Texas to do updates to our cabinets with Cathy Anderson designer and contractor Jeff Young. After Cathy and Jeff came to our home for a walk through they were aware of our expectations. Jeff brought a man named Herb that turned out not to be a certified electrician that put some wires together for a light with our gas logs. It smoldered and melted. Repair cost us $522. plus the second man he brought to fix the lights on the same day that installation mgr Dustin Younger came to our home cost us $550. During the 2 days prior Jeff came to our home and presented us with 3 other bills that he said we owed him on the side of the Lowes contract. I called in and was told that your contractors are not allowed to do on the side jobs. Jeff came in and out of our house 4 times the next day saying if someone he brought to work at our home that he get $100. paid to him. He upset my husband and I so much that I ask him to leave and that I will call the police if he comes back to our home. I gave a picture of one of the bills Jeff told us we owed him. Jeff hired his nephew Chase to do the updates to our cabinets. Jeff was supposed to bring the materials. He failed to bring to right materials so Chase used what he sent. It looked so bad that we had to pay another carpenter to rebuild them. The Painter had to come back and prime and paint them. Back to the 2nd electrician John Vslac the Jeff brought to our home did not do the work he stated he would do and got to us for $600. in light fixtures that he said he would purchase at a wholesaler and install. We never saw these fixtures and paid for work he did not do. Our total loss for these expenses were $3,050. not to mention 6 light fixtures in our garage that turned up missing during this time. I have called Lowes customer care and you told me that the contractor is responsible to pay these expenses. I sent these expenses to Jeff Young and he agreed to pay $1,800. We told him to be fair and resolve this matter we would accept $2,500. Jeff Young wrote back this week and said due to some changes at Lowes he was only willing to pay $522. We need an answer from Lowes as to how much we are going to be refunded for our expenses. Other wise we have no choice but to turn this over to our attorney to resolve this matter. If you have any questions , please give us a call. Ricky and Teresa Langford treysmimi@att.net 903-275-6855
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Review
#1533523 Review #1533523 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Jeff young out of the rockwall
  • How i was treated
Reason of review
Poor customer service
Loss
$3050
Preferred solution
Full refund
Tags
  • lowes rudeness
  • Bad Employees

Lowes in Abbotsford, British Columbia - Customer service

2.7
Details
I required service in the garden center. The person working in the center made eye contact with me, we were about 30 ft apart I put my hand up to let her know I needed help she looked away and continued to talk to 1 other employee and a customer. She looked back over at me I put my hand up again so she'd know I still wanted help. She looked away again and then walked over to the register. I walked over to her and she stepped back to look busy ...i told her i needed help she said she couldn't help me because she needed to stay at the register and the other Person was already busy. I was super annoyed by her avoidance and lack of ability to want to support me by calling for help. I complained to a manager and he looked like a dear caught in the headlights! Common sense and customer care needs to be a priority!
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Review
#1559656 Review #1559656 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Woodbridge, New Jersey - Bad Business

1.0
Details
Ive had a repair company out 5 times, countless hours of waiting, and Im still stuck with a semi functional washing machine. I never get a call back from a supervisor as they said they would. This is not the way a so called reputable company should respond. I am thoroughly disappointed and have spent thousands here.
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1 comment
Anonymous
#1738104

Why are you complaining about the retail store rather than the appliance manufacturer or the service company you have had out to repair your machine? The retail store is only the middleman between you and the others.

Review
#1633999 Review #1633999 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • No call back
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
Stay far away from lowes. They will take your money without you knowing, keep it for well over a month+, then return it with no explanation. We bought two sale items, & paid for a box truck delivery. $1000 on my debit card, the rest on my wife's debit card. They were...
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Review
#1710936 Review #1710936 is a subjective opinion of poster.
Service
Lowes Customer Care

Wrongfully accused of stealing from lowes

I was accused of returning an empty box of crayola whiteboard paint after returning it and being given the refund and walking around the store for a half hour and about to checkout with my boyfriend when being brought back up to the customer service desk to be accused in front of the whole store.
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Review
#1709810 Review #1709810 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in District 9, Tennessee - Refused return

Lowe’s refused a fire pit that I purchased 3 years ago.it had never been opened and I had the receipt.us as consumers have to suffer the financial losses from their poor return policy.i have spent several thousand dollars with Lowe’s in the last 5 years and now they have lost my business.i also will let all my family and friends know about this bad experience with them and ask them to tell everyone that they know how poor their return policy is
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3 comments
Anonymous
#1727248

It has more than likely been discontinued and replaced with a different model. Stores don't have places to restock discontinued items and if they had taken it back it would have been moved to a discounted clearance area.

Why do you expect stores to take a loss on something you have had sitting around your house for 3 years? Why did you purchase it in the first place if you didn't use it? Sell it on Craigs list for whatever you can get for it.

If there is a loss, it should be yours for not being able to make a wise purchasing decision. I wonder where you are going to shop that has a return policy that will let you return items you have had sitting around your house for 3 years...good luck with that.

Anonymous
#1727207

Wow three years it took you to get back to the store! At what point do you just admit that you lack the basic intelligence needed to operate a can opener?

You cannot expect anyone to take back a purchase THREE YEARS LATER!!! What kind of no brain are you?

Anonymous
#1727168

You really expect a retailer to return something you bought 3 years ago? Read any return policy at any retailer in the country.

90 days is usually the max.

And yes, this is 100% legal. These retailers aren't stupid.

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Review
#1611317 Review #1611317 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Refuse to make good on product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Full refund

Lowes - Unprofessional

1.0
Details
This company is unprofessional and uses sub par employees and contractors to due your jobs.Stau away unless thats what you expect...
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2 comments
Anonymous
#1737144

And you consider you comment any other than unprofessional? If you were serious about your complaint you would back you claim with substantial reasons if you expect anyone to believe it.

Anonymous
#1737285
@Anonymous

Its incompetence of both part of the Scammers selling the appliances and gyp service agreements, & the ignorance of the dense people who are buying them. Both parties are too blame.

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Review
#1632469 Review #1632469 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.8
Details
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
Anonymous
#1617997

same as the other anon's. they could've just cancelled your order since they were sold out.

at least they offered a comparable product (which they come from the SAME manufacturer) and match the price. which is like a difference of $200!

you know how much money they lost? yet still, they did that to satisfy customers

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Review
#1412530 Review #1412530 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Troy-bilt storm 2410 24-in two-stage gas snow blower
  • Website pricing
Cons
  • Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
  • Bait And Switched