Product: Lowes Customer Care Rating: 1 Star Clear all filters (118 of 461 reviews match)
Filter by rating
filters
Product:
Rating:
1.0
Details
I was at Lowe’s in Pompano Beach Florida This is ridiculous you asked them to call a person from plumbing in half an hour later they didn’t show up and nobody is trying to help you or nothing like that and they wasting My time this is absurd why you hire people to work...
View full review
2 comments
Anonymous
#1517806

Lol... It is called a “Do It Yourself” warehouse for a reason. If you cannot do it yourself and want full service, hire a professional at twice the cost.

View more comments
Review
#1294551 Review #1294551 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details

Update by user Aug 01, 2018

Never resolved a year later!!!!

Original review posted by user Jul 02, 2018

We purchased our fridge, day before delivery got call they don't have the fridge they sold us, so after 3 hours on the phone they substituted a different model. Day of delivery we get a call that no one is answering the door. Reason.....they were delivering to the...
View full review
1 comment
Anonymous
#1517058

After 30 days it is covered by manufacturer warranty. When the manufacturer warranty ends, Lowe's warranties begin.

If you did indeed buy the extra warranty, the warranty center can find it. They keep records of that. It is not the retailer's job to keep track of your receipts.

It is yours, the customer. If you had bought it over the phone, you could have asked them to send it to you.

Review
#1293705 Review #1293705 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Website pricing
Cons
  • Delivery to wrong house
  • Poor customer service reps
  • Cant find my invoice
Reason of review
7 of the above stated issues occurred and 4 months later we still do NOT have a resolution. want corrected
Preferred solution
I want my receipt found with my service warranty we purchased and 100 hours of my life back I wasted with these incompetent people tried to fix a problem that they still cant fix. I want my service plan AND a refund of the service plan amount
1.0
Details
I was refused ability to return a pole saw I’d used once as it was past the 30 day return period. Asked for manager and got more of the same. I’ll be back to Home Depot. Returned a lawn mower there last year after 3 months. Goodbye, Lowe’s!
View full review
4 comments
Anonymous
#1510860

no way u ret. lawn mower after 90 days unless it was still in unopened box

View more comments
Review
#1275768 Review #1275768 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.2
Details

Update by user Jun 02, 2018

Oh, and I saw this little gem once I submitted my review, and I'd be lying if I said I was surprised: 3,860 TOTAL REVIEWS 30 ISSUES RESOLVED That's 0.007% of issues resolved. Good job guys.

Original review posted by user Jun 02, 2018

The people at Lowe's don't have two brain cells to rub together. The only difference is that my disaster scenario involved them charging my card 11 times for one order, maxing out my card, and causing my bank to call me incessantly while I'm at work to ask me if these...
View full review
1 comment
Anonymous
#1492618

Go into the store and purchase the items yourself. Lowe's doesn't have the capacity to fulfill online orders reliably.

Review
#1270037 Review #1270037 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Executive customer service staff is a joke
  • Customer service was a joke
  • Lack of service and followup
Reason of review
Order processing issue
Loss
$1900
Preferred solution
Deliver product or service ordered
Tags
  • Bad Product Delivery
  • Broken Promise

Lowes - Online ordering is a joke

1.0
Details
Ordered a part for a hot water tank that was of course discontinued because they sold junk whirlpool. Paid additinol 19.99 for next day shipping and of course its been delayed. 1hr and fifteen minutes later i was hung up on 2 times by customer service. Im done with lowes and im 2 min from store. *** that place no hot water for 3 days.....
View full review
Review
#1268077 Review #1268077 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery

Lowes in Longview, Washington - The messed up customer service rep

1.0
Details
They have an employee at lowes in longview washington he is so rude he cusses at u and tells u to leave his store his name is christopher hynes
View full review
Review
#1265725 Review #1265725 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
We ordered carpet from Lowes and a truck full of rude installers showed up at our house. The didn't even greet us and immediately started complaining about matresses piled up in one room. When i asked if we could have a conversation about the install process he stormed...
View full review
Review
#1261231 Review #1261231 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
My husband who is a Vet was declined the Vet discount yesterday, because he was NOT registered in the Rome store. He has the card all the info. I can't believe it!! We have done business with this company ever since the Vet Cards came in to view. We shop @ the...
View full review
2 comments
Anonymous
#1484322

Well if you choose to go to a different retailer, you don't get a discount period.Now what may not of be explained to you, is your Vet status needs to registered, it takes 30 seconds at any customer service terminal.The reason is to speed the check out process for the3 customer, before you had to wait for a manager to give a price based over ride. Now it is automatic.Stores are now, required to not allow at register overrides.

View more comments
Review
#1259719 Review #1259719 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Vet card not honored
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.3
Details
The worst customer service of any store i have called.
View full review
1 comment
Anonymous
#1483899

The worst post I have ever seen. Absolutely no explanation of why you feel they provided the worst customer service.

If you are going to complain, tell the story of what upset you.

A post without substance is unbelievable and won't convince anyone you are serious. Too bad they let people post these short complaints from a mobile device.

Review
#1259179 Review #1259179 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
We are rehabbing a property in New Jersey and have tried to deal with Lowes to order our appliances. After 3 days of trying to get some help at the store we finally settled for what was abailable. That was a horrible experience but only the beginning of a series of...
View full review
Review
#1259161 Review #1259161 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue