Product: Lowes Customer Care Rating: 4 Stars Clear all filters (39 of 460 reviews match)
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4.2
Details
So I went to Lowe's yesterday myself a 50 year old retired woman and my 7 year old granddaughter period after walking up and down the same aisle for 15 minutes looking for a piece of plywood actually 6 pieces of plywood...3 pass me in the aisle trying to look busy ......
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1 comment
Anonymous
#1230527

Lowe's is a self service home improvement store. Always has been. If you actually wanted an employee to help you, you should have shopped at the local lumber yards and hardware stores when they were begging for your business 30 years ago.

Review
#940916 Review #940916 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.8
Details
After purchasing all of my kitchen appliances from Lowe's for a property I had just bought and was renovating, I was denied coverage for a faulty dishwasher when it broke within 4 weeks of using it.Although the appliances were purchased in August 2015 and the warranty...
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2 comments
Anonymous
#1221385

Why on earth would you buy appliances a full year before you installed them?

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Review
#928502 Review #928502 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.2
Details
I went to the office to find the store manager who told me all the personell had been sent to aid the hurricane victims in Louiseana, like I was *** enough to believe that. Lowes is no longer my store of choice. I spent an average of 200.00 a month in this store. I...
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3 comments
Anonymous
#1214696

You're bragging about spending 2400 dollars a year anywhere? You really make sure you keep their lights on huh? Maybe instead of standing at a counter expecting someone to just magically appear try finding someone to assist you instead.

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Review
#921032 Review #921032 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Quality mdse good prices
Cons
  • Answer
  • Management and customer service
Reason of review
no sales people +management attitude
Preferred solution
Let the company propose a solution
3.6
Details
I went to purchase a range to match my frig and dishwasher (which we had just recently purchased at this Lowes store). I found what I wanted and waited while "Sandra": was on the phone. She said she was on hold again. I said fine, suggested to my husband we do our...
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5 comments
Anonymous
#1209876

Typical customer that thinks their *** doesn't stink. Can't wait for a salesperson that works in the department to help them and demands instant service.

This results in a person from another department that isn't trained in the products you want being called over to try do to what they can to help you.

Then you complain about the service you get. Bet you holier than thou attitude would quickly change if you spent a week working in a retail store.

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Review
#914199 Review #914199 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Rude salesperson
3.9
Details
Reviewing several metal roofing component invoices I could not figure out what one recurring charge was - over $100. Just a generic line item number labeled "roofing material". I had gotten quotes for the materials prior to ordering and they were all there plus this...
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1 comment
Anonymous
#1214473

Get back in there and get that refund. (Eye of the tiger begins playing in the background).

Review
#914016 Review #914016 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment
Loss
$250
Preferred solution
Let the company propose a solution

Lowes Customer Care Review

3.9
Details
Worst customer service. NEVER a manger on the floor always in the office. The money is made on the floor. Will shop Home Depot from now on no headaches there at all they love to help you
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Review
#902333 Review #902333 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Ridgeland, Mississippi

3.7
Details
I just left Lowes here in McComb, MS after purchasing over $100 worth of merchandise. The young man who was a cashier was very rude and did not say "Hello", tell us the total or at least thank you and have a good night. This makes me furious when the people who work there act like you don't matter and are not pleasant to their customers. We drove 30 minutes to come to Lowes when their was a Home Depot 3 minutes closer. Don't they realize that if it wasn't for the public patronizing their place of business there would be no LOWES!!!
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Review
#888604 Review #888604 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

4.4
Details
Lowes has great products but terrible customer service. I waited over 30 minutes at one of the customer service desks but no one came and helped me even though it was being announced throughout the store. I am definitely not planning on heading back anytime soon.
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Review
#872379 Review #872379 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
4.2
Details
This is not a complaint, instead it a compliment.Today at atore #1828, employees Robert, Connor, and Sergeo But especially Robert went above and beyond to help assist me before, during and after my purchases. I tried locating a district office number, but unable to...
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1 comment
Anonymous
#1725542

Robert should be made president of the company. He is just what this company needs to fix all of the problems that Lowe's has been experiencing. Finally, someone with some Connor sense to run things!

Review
#871422 Review #871422 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service