Product: Lowes Customer Care Clear all filters (481 of 481 reviews match)
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Lowes - Customer Care Review from Walnut Park, California

5.0
Details
I was at lowes with my mother we went to get wood and we need someone to cut it so i walked down the aisle to customer service i said excuse me is this customer service and the man said with a rude tone I CAN'T CUT YOUR WOOD. I said oh do you have anyone who can. He said rudly I JUST SAID I CANNOT CUT YOUR WOOD I DON'T HAVE A TOOL. When i walked back my mother said but the saw is right here. And then we walked out and now we are going to home Depot. That is why i perfer home Depot
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Review
#936707 Review #936707 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Ambridge, Pennsylvania - Service after the sales.....

I too as mentioned by a previous review, could have lived in Lowes. Unfortunately, after I had new windows, central air and carpeting installed in my mother's home, we had an issue with the carpeting. The front door needed to be custom built. When installing the door, the kick plate ended with being an inch from the carpeting, leaving a gap. I was more than willing to pay for the repair, however, after contacting them several times (each time calling I needed to retell the issue in spite of being told it would be recorded on their computer.) I have come to the conclusion that once Lowes receives your money, you are on your own after that. In addition, I once recommended to my local Lowes to install a computer kiosk where a customer could type what they were looking for and where it was in the store. The associate told me I could check the web site to determine if what I wanted was in stock. I asked if the site listed where it was in the store. They replied, "Well, no."
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Review
#935321 Review #935321 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Customer Care Review from Lubbock, Texas

3.2
Details
Customer 5 episodes of very poor service in the last 60 days.The benefits of these issues? Continued lost time and money. Whether it's a one-day sale, that caused alot of confusion with management as well as my wife, to 13 gallons of paint mixed wrong ( Sheen) or waiting 45 minutes for help with several sets of deadbolts and locks, only to have them keyed alike, then going to install them and noticing that some of the hardware wasn't put back in the packages. I called the store and they had all the parts. I then returned to the store to retrieve the parts and nobody could find them. After talking to 3 associates they finally found the parts, inside the desk in the Hardware Dept. Oh yeah! and lets not forget this day. I went in and asked for Brick Mold (Primed) in the lumber department and was told they didn't know what it was, no we don't have any, and what is brickmold? Once again 3 Associates! The service at your store in Lubbock Texas is pathetic. We easily spend 10 to $15,000 a year at your store with our LAR account. And there's never a wait, when it comes to us paying our bill on time. My wife and I are at the end of our rope. I will say the situations were always taken care of after much leg work, phone calls and let's include the return trips to the store. It's my opinion that Lowe's owes us for lost time taking care of these situations. Renovations are hard enough without dealing with this!!!
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Review
#934418 Review #934418 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Louisville lowes refuses to honor the low price guarantee policy

On Sept. 30, 2016, i bought one bag CEMEX Cement Mix (item number 364001) from Lakewood Lowes (10555 West Colfax Ave, Lakewood, CO) at $2.3/bag. Then i went to Louisville Lowes (1171 Dillon Rd, Louisville, CO) to buy the same product, they wanted to charge $9.5/bad, and refuse to honor the low price guarantee policy. Their excuse is that they bought that product at arougd $6/bag, so they can not sell that to me at $2.3/bag. However, I went to Westminster Lowes (5600 West 88th Ave, Westminster, CO), and they agreed to charge me $2.3/bag.
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1 comment
Anonymous
#1223444

Why didn't you buy more at Lakewood? Was it their last bag and it was damaged so they gave you a big discount?

Review
#930524 Review #930524 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
they need to say sorry for not following the low price policy they promised
Tags
  • Lowes Bad SERVICE

Lowes Veteran discount

I gave Lowes credit for helping veterans with a small discount on purchases (10%). However when I went to the store this week I was told they will no longer be honoring the discount. I went from being a veteran to being an embarrassed person. I don't know who made this discission. But I am sure he makes milloins of dollars a year. Is he or she a veteran? At one point they did the right thing. It wasn't much but it made me go to Lowes. I would like to continue to shop a Lowes. They need to reinstate the discount for veterans. The
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1 comment
Anonymous
#1221697

Pshh fake discount. Even 10℅ off is still more expensive than other places. Going there in the first place was your biggest mistake.

Review
#928876 Review #928876 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Veteran discount

Lowes in Houston, Texas - Poor Customer Service

3.8
Details
After purchasing all of my kitchen appliances from Lowe's for a property I had just bought and was renovating, I was denied coverage for a faulty dishwasher when it broke within 4 weeks of using it. Although the appliances were purchased in August 2015 and the warranty was for a year, when the dishwasher broke in Sept. 2016 and I called Lowe's to offer proof that the dishwasher was not installed until renovations were complete and was not used for the first time until Aug. 31, 2016 I initially received good news. The gentleman who first took my call assured me that the warranty would be extended one extra month since I had never made a claim and because I had only used it for less than a month. He said a supervisor would call me back once they approved the extension. Two days later I got a very curt voice mail telling me that all they were willing to do was extend the warranty for 3 days. Totally ridiculous and useless. However, I am attorney and I know I am not just limited to a written warranty when an appliance breaks after being used for less than 4 weeks.
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2 comments
Anonymous
#1221385

Why on earth would you buy appliances a full year before you installed them?

Anonymous
#1220915

Lowe's doesn't provide the one year MANUFACTURER'S warranty. Your complaint is with them, not Lowe's

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Review
#928502 Review #928502 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Customer Care Review from Florence, South Carolina

1.0
Details
Called Lowes on McLeod Blvd in FlorenceSC several times about the availability of an item. Never got an answer and customer service never offered to help just continued to transfer to department about 5 times. On the other hand the Lowes in Hartsville sc answered in the same department on first try and told me where it could be found in store. This has happened before and we have always end up going to Hartsville store instead of Florence stores.
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Review
#926381 Review #926381 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Casselberry, Florida - Appliances

I bought all new appliances for my kitchen. Three months until delivery. I chose 5% off rather then the interst free for so many months. I got my statement and I owe 5,000 dollars. I called the lowes credit card and told them that I don't think I should be charged until the appliances are delivered. Too bad that's the way we do it. I can get it from Home Depot or Best Buy sooner. Wanted to save the 5% on such a large order. This thing won't let me post until I use one hundred words. So her we go>.... Hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha
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3 comments
Anonymous
#1219891

I mean it's a credit card... irrelevant of the retail location or product that you used it

Anonymous
#1217968

You will pay at the time of order at Home Depot or Best Buy as well. If your appliances are taking 3 months at Lowes I expect you will find the same at the other stores as well.

Machele
#1217859

Why don't you just cancel the Lowe's order, demand a credit and go elsewhere? I agree, charging your card before delivery is wrong and I wouldn't stand for it.

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Review
#924915 Review #924915 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Why so long to get it? Home Depot an Best Buy can get it sooner. Wanted it for Thanksgiving. That would still be over 2 months from order date.

Lowes Customer Care Review

2.1
Details
Lowes says it has a discount for veterans but when my wife to use her state issued VA card ( which is a emblem of a flag on her drivers license ) she was denied the discount. Lowes said it only takes VA issued cards. Funny most states, like Georgia now link the VA card with your DL so Lowes can say it offers a discount but doesn't have to hornor it.
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Review
#924834 Review #924834 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Round Rock, Texas - PVC Pipe

2.3
Details
Needed a piece of PVC pipe longer than the per-cut stuff but had an issue in fitting it in my car. i asked customer service if they could assist me by cutting the pipe in half for me. They informed me that they did not have any tools for cutting the pipe in half. OMG. I was standing in the middle of one of the largest tool stores in Round Rock. I said, if I cant cut it, i cant buy it. no way to get it home. The store rep agreed. I needed the PVC so i took it to the mold and trim area and cut the pipe in half with the saw they said they didn't have. That was several months ago. Today had a lovely experience trying to return something. You can see where this is going so I will end it here.
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1 comment
Anonymous
#1214694

Sooo the person at the front of the store was correct that they themselves did not have anything to cut your pipe with? ...OK just making sure. Lazy people in this world will forever continue to surprise me.

Review
#921097 Review #921097 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Selection
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Customer service lacking